Top 1 Help desk manager Jobs in Conover, Nc

Helpdesk Manager - Durham, NC
Software Technology Inc —North Carolina
- On call
- Senior level
Quick Apply

Check out these similar jobs

Based on your search for help desk manager jobs.

Scheduling Coordinator
Trinity Village —Hickory, NC
Track certifications and license renewals as needed, and prepare daily staffing reports. North Carolina CNA certification required.
Quick Apply
12d
Production Scheduler
Utility Solutions, Inc —Hickory, NC
Experience with ERP systems, shop floor control systems, production planning, SQL reporting, Excel, xTuple, Lean Manufacturing, or manufacturing data analysis…
$50,000 - $60,000 a year
Quick Apply
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
4d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
9d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk manager in conover, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Manager - Durham, NC

Software Technology Inc -
North Carolina

Quick Apply

Job Details

Qualifications

Customer communication

Full Job Description

Helpdesk Manager
RTP,Durham, NC/Hybrid
12 Months

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.

This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.

Key Responsibilities

Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities.
Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows.
Serve as the primary point of contact for escalated technical issues and service disruptions.
Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts.
Standardize support processes and develop SOPs, documentation, and knowledge base resources.
Analyze performance metrics and trends to drive service improvement initiatives.
Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and technical dress rehearsals.
Maintain clear communication channels with executive leadership, clinical departments, and vendor partners.
Lead the implementation of helpdesk tools, technologies, and best practices to improve efficiency and user experience.
Manage onboarding, training, and professional development for helpdesk staff.

Preferred Qualifications

Experience supporting Epic EHR and other clinical systems in a healthcare setting

Quick Apply

Refine Your Search

help desk manager jobs in conover, nc

Helpdesk Manager - Durham, NC

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk manager in conover, nc

Job Seeker Tools

Employer Tools

Browse

Stay Connected