Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you! This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.
Job Title: Housekeeping Supervisor
Department & Department Number: Housekeeping
Directly Reports To: Housekeeping Manager
FLSA Status: Hourly Non-Exempt
SUMMARY of our Cultural Beliefs:
Be Dependable.
I am loyal to the team and committed to the Bluejack mission and experience.
Integrity First.
I am accountable to be honest and always do the right thing.
Value People.
I empathize and respect others.
Speak Up.
I seek, listen and provide candid feedback to improve performance.
Empowerment.
I have the skills, resources and authority to create memorable experiences.
Be Remarkable.
I seek ways to be extraordinary and deliver a positive impact every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential functions include, but are not limited to the following:
- At the beginning of the day, checking on all the housekeepers to see if they have any questions/needs
- Prepare all units that are marked as “arrivals” for the day and make them “arrival ready” for guests
- Immediate reporting of any life safety issues
- Creating the daily schedule with assignments for the housekeepers
- Handling all housekeeping-related charges on a daily basis
• Weekly inspection and walk-through of all rental units, noting anything that causes cognitive dissonance. This includes creating work orders for all engineering items that need attention and addressing all deep cleaning needs. Each week, the items that were noted from the week before need to be addressed, and if it is noted a third time, the item escalates. • Periodic, regular quality checks of public areas
- Assistance with any member requests
- Assistance with daily projects
- Assistance with a monthly linen inventory
- Assistance in communicating with, and managing the housekeepers
- Holding the housekeepers accountable. This includes coaching and counseling
- Other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous housekeeping, janitorial, or custodial experience strongly preferred
- Currently overseeing a team of 10-15 housekeepers, with plans for team expansion soon
- Bilingual in English and Spanish strongly preferred
- Strong attention to detail and commitment to cleanliness
- Ability to perform physical tasks, including bending, lifting up to 50 lbs, standing, and walking for extended periods
- Must be dependable, self-motivated, and able to work independently with minimal supervision
- Must maintain a professional appearance and demeanor while on duty
- Positive, team-oriented attitude and a desire to contribute to a high-quality environment for residents and guests
- Experience providing excellent customer service in a fast-paced environment.
EDUCATION:
High School diploma, GED certificate, or relevant work experience.
APPROXIMATE SCHEDULE AND HOURS:
Weekdays, weekends, and Holidays, schedule flexible as business dictates.
ADDITIONAL COMPENSATION:
Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation. Bluejack provides designated bonus opportunities throughout the year to recognize and reward employee contributions.
BLUEJACK APPEARANCE AND GROOMING STANDARDS:
The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.
LICENSES AND CERTIFICATIONS:
Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner.
We are an equal employment opportunity employer.
ACKNOWLEDGMENT:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
