Company Overview:
Angel Oak Nursing and Rehabilitation Center is dedicated to providing exceptional care with compassion, dignity, and respect in a vibrant community setting. Recognized for high standards in safety and quality of life, we focus on fostering a warm, supportive environment where residents can thrive and feel like family.
Overview:
The Admission's Coordinator oversees the admission process, ensuring accurate assessments, proper documentation, regulatory compliance, and a smooth transition for residents and their families.
Environment:
Work will be performed primarily indoors at one of our long-term healthcare facilities, throughout all areas, including in resident rooms, and on carpeted and/or tiled floors. Work will be performed there routinely around other co-workers, healthcare staff, residents, and guests. Due to the nature of facility’s business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood borne pathogens, and communicable diseases, as well as high-stress medical and/or life-threatening situations.
Essential Duties & Responsibilities:
- Meet physical and sensory requirements stated below and be able to work in the described environment.
- Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
- Respond to inquiry calls from hospital discharge planners, families, and other referral sources.
- Conduct facility tours.
- Manage the admission process by always maintaining updated bed availability and facility services information.
- Manage the inquiry process professionally, timely and with appropriate follow-up.
- Effectively manage occupancy levels and census/premium mix enhancement.
- Understand census, quality mix and bed management needs of the facility.
- Process admissions paperwork, ensure appropriate payer source, etc. and obtain signatures from residents or responsible parties prior to each admission.
- Communicate special needs of new admits staffing to facilitate a smooth transition.
- Alert appropriate department supervisors and building staff of projected changes, i.e. admissions, bed changes, and discharges, by chairing daily admission meeting to discuss forthcoming changes. Utilize bed management principles.
- Maintain a close working relationship with the Marketing Director, Director of Nursing and the Business Office Manager to ensure appropriate and efficient decisions about prospective admissions.
- Communicate with nursing and housekeeping about appropriate room and bed selection once admissions determinations are made,
- Assist Marketing Director with maintaining the Referral Management System database as a sales management tool.
- Maintain a waiting list in compliance with state and federal guidelines.
- Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).
- Help with new Employee orientation regarding the marketing and admissions process.
- Maintain a strong working knowledge of managed care referral processes..
- Complete comprehensive admission assessments
- Review and transcribe physicians' orders
- Perform medication reconciliation
- Coordinate with hospital discharge planners and interdisciplinary team
- Ensure compliance with Medicare/Medicaid and CMS guidelines
- Educate and support residents and families during admission
- Maintain accurate clinical documentation in the EMR
Job Requirements
- Bachelor’s degree in business, Communications, or related field preferred; equivalent related work experience may be acceptable.
- Minimum of two (2) years of experience in a health care setting; long-term care setting preferred.
- Equivalent experience in a Director of Admissions position may be acceptable.
- Effective verbal and written English communication skills.
- Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
- Highest level of professionalism with the ability to maintain confidentiality.
- Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
- Customer service oriented with the ability to work well under pressure.
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
- Strong analytical and problem-solving skills.
- Ability to work with minimal supervision, take initiative and make independent decisions.
- Ability to deal with new tasks without the benefit of written procedures.
- Approachable, flexible and adaptable to change.
- Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.
Experience
- Valid RN or LPN license in good standing.
- 1-2 years nursing experience preferred (LTC, rehab, or hospital)
- Familiarity with EMR/EHR systems including Epic, Cerner, or Athenahealth.
- Knowledge of complex medical procedures such as catheterization, suturing, tube feeding, and sterile technique.
- Strong Assessment and documentation skills.
- Knowledge of Medicare/Medicaid regulations preferred.
- Excellent communication and organizational skills.
Excellent patient assessment skills coupled with compassionate communication abilities to support families through discharge planning and transition processes. Join us at Angel Oak Nursing & Rehabilitation Center.
Physical and Sensory Requirements
- Moderate physical activity:
- Requires handling of average-weight objects up to twenty-five (75) pounds.
- Standing and/or walking for more than four (4) hours per day.
- Sitting for more than two (2) hours at a time.
- Requires consistent computer work with repetitive typing and concentrating on computer screen.
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
