GENERAL DESCRIPTION OF POSITION
The Applications Administrator III administers the technology and workflows associated with the software applications. This position acts as a liaison with designated departments, application vendors, training, and other support staff to ensure the highest level of service and availability in a fast-paced, constantly growing financial institution. The Applications Administrator III is responsible for customization requests, standardized user security, security groups, application optimization, understanding and documenting the information and business needs, and working with the IT department for the installation of approved upgrades and maintaining and supporting the application environment. This position is involved in designing new features and configurations for the system, as well as testing methodologies to evaluate the performance of the system. The Application Administrator III will also mentor Applications Admin I and II to advance their knowledge and expertise.
This position requires the use of a personal or business vehicle. Therefore, you will be subject to additional pre- and post-employment screenings as permitted by law.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provide specialized technical expertise and user support necessary for day-to-day administration and maintenance of Retail, Lending, Enterprise and Deposit Operations applications.
2. Proactively monitor applications, provide and advise on solutions that prevent or minimize employee and customer impact.
3. Administer the security model based on functional responsibilities.
4. Work with the Information Security department to implement and maintain standard security groups based on user job function.
5. Provide production support including, but not limited to, workflow management, researching and resolving system related issues, including troubleshooting in a timely manner.
6. Build and maintain relationships with vendor support and other institutions using the same applications.
7. Regularly attend vendors user conference and actively participate in user groups.
8. Successfully complete vendor provided training.
9. Work directly with functional departments to ensure system usage is efficient and understand business needs, works with stakeholders to receive approval and implement changes.
10. Recommend system and process changes based on knowledge of application capabilities and business needs.
11. Provide assistance in the design, configuration, and modification of supported applications to suit organizational needs.
12. Provide production support including, but not limited to, workflow management, researching and resolving system related issues, including troubleshooting in a timely manner.
13. Document and maintain all processes and procedures for assigned applications.
14. Complete work in a timely and accurate manner while providing exceptional customer service.
15. Backup for the computer operator as needed.
16. Identify and recommend solutions or alternative methods to simplify, standardize, improve, or meet new and existing requirements for the supported applications.
17. Support the daily performance of the assigned applications.
18. Provide assistance in building workflows and automation within the assigned applications.
19. The ability to work in a constant state of alertness and in a safe manner.
20. Complete required BSA/AML training and other compliance training as assigned.
21. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 4 years related experience and/or training.
MANAGEMENT EXPERIENCE
Not Required
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; Ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to read, analyze, and understand the most complex documents; Ability to respond effectively to the most sensitive inquiries or complaints; Ability to write speeches and articles using original or innovative techniques or style; Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
ServiceNow Certified Administrator, nCino Certified Administrator, SalesForce Certified Administrator, Encompass Certified Administrator, ITIL V3 or V4 Foundations Certification
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Accounting, Database, Presentation/PowerPoint, Programming Languages
Intermediate: Alphanumeric Data Entry, Contact Management, Spreadsheet, Word Processing/Typing, Other
WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate (business office with computers/printers, light traffic, etc.)
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
High diversity, low physical. Work activities which allow for a considerable amount of diversity as an incumbent performs a variety of tasks. Such tasks might be performed from a given work area, or the individual may move about physically in performing a variety of duties.
While performing the functions of this job, the employee is occasionally required to walk; regularly required to sit, use hands to finger, handle, or feel; regularly required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include color vision.
ADDITIONAL INFORMATION
Knowledge Required Education and Experience:
- Bachelors degree in Management Information Systems, Computer Technology, or related degree plan or related work experience
Knowledge of the following applications:
- Abrigo Sageworks, BankTEL, BancIntranets, Bottomline, Compass, EDC Cardwizard, FIS Prime, FIS Bankway Browser, FIS ImageCentre, FIS Card Management System (CMS), EllieMae Encompass, DecisionPro, LaserPro, Logic Manager, Ncino, Oasis, OnBase, Presidium ServiceNow, Teslar, Simplicity and eOriginal
- Understanding of third party integration
- Knowledge of the windows operating environments and the Microsoft Office Suite of products
- Strong problem solving and decision making abilities
- Professional Certification in one or more disciplines
This position requires the use of a personal or business vehicle. Therefore, you will be subject to additional pre- and post-employment screenings as permitted by law.
Preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
