Top 39 Call center quality analyst Jobs in Coral Gables, Fl

Contact Center Quality Analyst 1 (H)
University of Miami —Medley, FL
- Full-time
- Remote
- Bilingual
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
21h
Senior Business Systems Analyst -Epic ClinDoc, Technology & Digital, FT,8:30A - 5P
Baptist Health South Florida —Coral Gables, FL
- $85,901.44 - $111,671.87 a year
- Full-time
- Computer science
- Nursing
- Computer Science
- Wellness program
- Health insurance
Senior Business Systems Analyst - Epic ClinDoc, Technology & Digital, FT,8:30A - 5P
Baptist Health South Florida —Coral Gables, FL
- $85,901.44 - $111,671.87 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Wellness program
- Health insurance
Cybersecurity Network Engineer
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- Hospitality
- 5 years
- Writing skills
Quick Apply
10d
Lead Business Systems Analyst - Epic Beaker, Technology & Digital, FT,8A-4:30P
Baptist Health South Florida —Coral Gables, FL
- $96,682.12 - $125,686.76 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- Wellness program
- Health insurance
Business Process & Operations Analyst 1 (H)
University of Miami —Miami, FL
- Full-time
- Hybrid work
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Epic Analyst -Hospital Billing
University of Miami —Miami, FL
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Epic Sr. Analyst - Quality and Population Health
University of Miami —Miami, FL
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
ADMINISTRATIVE ASSISTANT I - OPS - 67940085
The State of Florida —Miami, FL
- $16 an hour
- Temporary
- Microsoft Word
- Background check
- Spanish
- Dental insurance
- Vision insurance
INTAKE COORDINATOR - 67016253
The State of Florida —Miami, FL
- $34,760 - $36,000 a year
- Online Application
- Background check
- Experience working with individuals with developmental disabilities
- Spanish
- Paid parental leave
- Paid holidays
Commercial Insurance Analyst
Accenture —Miami, FL
- $21.39 - $48.13 an hour
- Full-time
- Remote
- Research
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
Epic Sr. Analyst
University of Miami —Miami, FL
- Weekends as needed
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Epic Principal Trainer 2- Grand Central
University of Miami —Miami, FL
- Weekends as needed
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Epic Senior Analyst, HB
University of Miami —Miami, FL
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
14d
QSI ASSESSOR - OPS - 67901128
The State of Florida —Miami, FL
- $22 an hour
- Online Application
- Background check
- Experience working with individuals with developmental disabilities
- Mid-level
- Dental insurance
- Vision insurance
OPS BEHAVIORAL ANALYST - 67911082
The State of Florida —Miami, FL
- $37 an hour
- Temporary
- Background check
- Experience working with individuals with developmental disabilities
- Spanish
- Paid parental leave
- Paid holidays
Epic Analyst 2 - Courier Admin/Environment and Release Manager, Full Time, Days
Jackson Health —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Manager, Call Center Operations
WM —Davie, FL
- Full-time
- Marketing
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Analyst, Digital Strategy
Royal Caribbean Group —Miami, FL
- Full-time
- Marketing
- Computer literacy
- Mid-level
Lead Business Systems Analyst - Epic Beaker, Technology & Digital
Baptist Health South Florida —Coral Gables, FL
- $96,682.12 - $125,686.76 a year
- On call
- Computer science
- Computer Science
- HIPAA
- Wellness program
- Health insurance

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call center quality analyst jobs near coral gables, fl

Contact Center Quality Analyst 1 (H)

University of Miami -
Medley, FL

Apply Now

Job Details

Full-time
21 hours ago

Benefits

Health insurance
Dental insurance

Qualifications

High school diploma or GED
Working with individuals from diverse cultural backgrounds

Full Job Description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .

The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Contact Center Quality Analyst 1 to work in Medley.

Core Responsibilities

Scheduling & Registration QA: Monitors agent calls for quality assurance, including telephone etiquette, registration completeness and accuracy, and clinical triage and scheduling.
Contact Center QA: Monitors agent calls for quality assurance, including telephone etiquette, paging request completeness and accuracy, and appropriate documentation.
Patient Accounts Customer Service QA: Monitors agent calls for quality assurance, including telephone etiquette, and patient account inquiries and documentation.
Supports the managers and supervisors in identifying strengths and opportunities for each agent, providing objective feedback in quality assurance documentation.
Completes weekly Agent Scorecards which include Key Performance Indicator (KPI) metrics and Quality Assurance (QA) monitoring results.
Assists in training and coaching new agents in requirements and skills specific to their roles.
Provides operational support handling appointment scheduling and registration calls, on-call paging calls, and patient account customer service calls during peak call traffic periods.
Adheres to University and unit-level policies and procedures and Safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High School diploma or equivalent
Minimum 1 year of relevant experience
Has broad and deep knowledge of all areas as well as related areas.
Demonstrates sustained high level of proficiency in all aspects of the job.
Ability to communicate effectively in written and verbal form. Bi-lingual knowledge a plus.
Ability to communicate effectively with physicians and professional staff.
Ability to interact and assist patients of all ages, cultural background and with special needs, with a passion for providing excellent service and care.
Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient’s specific needs.
Maintain a high level of diplomacy when dealing with stressful situations.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Apply Now

Refine Your Search

call center quality analyst jobs in coral gables, fl

Contact Center Quality Analyst 1 (H)

Senior Business Systems Analyst -Epic ClinDoc, Technology & Digital, FT,8:30A - 5P

Senior Business Systems Analyst - Epic ClinDoc, Technology & Digital, FT,8:30A - 5P

Cybersecurity Network Engineer

Lead Business Systems Analyst - Epic Beaker, Technology & Digital, FT,8A-4:30P

Business Process & Operations Analyst 1 (H)

Epic Analyst -Hospital Billing

Epic Sr. Analyst - Quality and Population Health

ADMINISTRATIVE ASSISTANT I - OPS - 67940085

INTAKE COORDINATOR - 67016253

Commercial Insurance Analyst

Epic Sr. Analyst

Epic Principal Trainer 2- Grand Central

Epic Senior Analyst, HB

QSI ASSESSOR - OPS - 67901128

OPS BEHAVIORAL ANALYST - 67911082

Epic Analyst 2 - Courier Admin/Environment and Release Manager, Full Time, Days

Manager, Call Center Operations

Analyst, Digital Strategy

Lead Business Systems Analyst - Epic Beaker, Technology & Digital

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