Company Overview
Founded in 2000, Chetu is a global software development solutions and support services provider. Chetu’s specialized technology and industry experts serve startups, SMBs, and Fortune 5000 companies with an unparalleled software delivery model tailored to client needs. As a global company, Chetu employs top talent from around the world across multiple functions. Headquartered in Sunrise, Florida, Chetu has thirteen (13) locations throughout the U.S. and abroad.
Director of Operations Summary
Chetu is seeking a full-time, experienced Director of Operations (DO) to lead and grow a defined book of business. This leadership role sits at the intersection of client retention, client expansion, and new logo acquisition. The DO manages a team of Project Managers responsible for client delivery and collaborates closely with Sales, Marketing, and Strategy teams to drive portfolio growth within targeted industry verticals.
The ideal candidate is a strong people leader with a business analyst foundation and a sharp commercial mindset. This individual excels at understanding client business needs, shaping solutions with technical teams, building trust-based client relationships, and driving measurable growth across their portfolio. The DO is a proactive operator who thrives in a KPI-driven environment and is comfortable representing Chetu externally through client meetings, conferences, webinars, and industry events.
Compensation Structure
Package: $160,000
Key Responsibilities
Operations & Portfolio Management
- Own the assigned book of business end-to-end, including revenue, headcount, retention, and account health
- Meet established KPIs, OKRs, and benchmarks including billable hours, utilization, and growth targets
- Define and execute account-level growth plans across the portfolio
- Achieve quarterly and annual revenue expansion and retention goals
- Plan, forecast, and execute strategies to drive new logo acquisition in partnership with Sales and Marketing
Client Relationship Management & Delivery Oversight
- Manage, mentor, and motivate direct and indirect reports; set clear performance expectations and goals
- Lead communication and cultural alignment across teams of Project Managers
- Coordinate with offshore India delivery centers to ensure consistent quality and effective US–India handoffs
- Drive client retention through executive business reviews and ensure PMs run consistent operational reviews
- Support HR with talent management, recruiting, performance evaluation, retention initiatives, and upskilling
Cross-Functional Growth Collaboration
- Partner with Sales, Marketing, and Strategy teams to guide portfolio direction and drive growth
- Identify and close expansion opportunities within existing customers
- Build strong relationships with key client stakeholders
- Support new customer acquisition through pre-sales activities including trade shows, discovery calls, tech calls, and proposal preparation
- Conduct market research, competitor analysis, and explore new markets, partnerships, and marketing channels
- Become an SME for assigned strategies and help position Chetu as an industry leader
- Travel as required for client visits, conferences, trade shows, and webinars/panels
Performance Tracking & Optimization
- Track performance across the portfolio including revenue, utilization, retention, and growth metrics
- Analyze account health and operational effectiveness; translate insights into actionable improvements
- Present performance reports and strategic recommendations to leadership
Requirements
Experience
- 15+ years of progressive experience in IT services, digital transformation, custom software, or consulting
- 5+ years in a senior leadership role with book-of-business ownership
- Proven track record of managing and growing a portfolio with measurable revenue and retention results
- Strong management skills with experience leading direct and indirect reports
- Executive-level client-facing experience with demonstrated improvements in satisfaction and retention
- Experience working with offshore India delivery teams across time zones
Profile: Business Analyst + Managerial
- Strong business analyst mindset with ability to understand client problems and shape technical solutions
- Proven people leader skilled at managing and motivating delivery teams across cultures
- Commercial thinker with strong understanding of revenue, margin, utilization, and growth levers
- Client-oriented communicator who builds trust quickly and handles difficult conversations effectively
- Self-driven operator who brings solutions, not problems
- Strong communicator and presenter comfortable representing Chetu externally
Education & Travel
- Bachelor’s degree required; MBA or advanced degree preferred
- Background in business, engineering, computer science, or related field welcome
- Willingness to travel for clients, conferences, trade shows, and Chetu offices (including India)
What We Offer
- Competitive compensation and performance-based incentives
- 100% paid medical insurance
- 401(k) with company match
- Paid vacation and time off
- Growth and advancement opportunities
- High-visibility role in a $100M+ SaaS organization
- Collaborative, fast-paced, entrepreneurial environment
- Long-term company stability (100% organically grown for 20+ years)
Additional Information
Chetu Website: chetu.com Job Type: Full-time Work Location: In person
Job Type: Full-time
Pay: $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Application Question(s):
- Do you understand the technologies involved at an operational level? If yes please confirm if you can design high-level architectural diagram of any software system/application.
- Are you familiar with relevant frameworks (Waterfall, Agile, DevOps)?
- Do you understand the nuances of delivering software services vs. building products?
- 4. What is your strategy for managing technical debt within operational infrastructure and tooling? How do you balance investing in improvements versus delivering new operational capabilities?
- 5. How do you proactively monitor and manage the performance of software services to ensure they meet client expectations, what practice do you follow?
- 6. A major client requests a highly customized operational setup for their instance of our service, deviating significantly from our standard procedures and tooling. How would you technically evaluate this request, considering operational overhead, scalability, security risks, and long-term maintainability? How would you present your findings?
Work Location: In person
