Top 26 Help desk support Jobs in Cordova, Tn

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health —Memphis, TN
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
End User Support Analyst
Orgill Inc —Collierville, TN
- Google Workspace
- Mid-level
- Windows
Quick Apply
12d
IT Help Desk
EAGLE DISTRIBUTING OF MEMPHIS LLC —Memphis, TN
- Full-time
- In person
- Mid-level
- Windows
- Microsoft Office
Quick Apply
IT Support Analyst II
AerSale —Memphis, TN
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Paid holidays
Desktop Support Technician
Ovation Workplace Services Inc —Memphis, TN
- $45,000 - $47,840 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
1d
Senior Specialist, Help Desk Support
Raymond James Financial, Inc. —Memphis, TN
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
14d
IT Support Technician 1
Morris & Dickson Co. —Olive Branch, MS
- Full-time
- Office
- Windows
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
IT Support Specialist (Corelle Brands)
Anchor Hocking —Byhalia, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Client Support Specialist
Segue HR LLC —Memphis, TN
- Mid-level
- Associate's degree
- Communication skills
Quick Apply
Web Content Assistant
BRS —Millington, TN
- $67,000 a year
- Full-time
- Microsoft Access
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Production Support Engineer IT (2nd shift)
Milwaukee Electric Tool Corporation —Olive Branch, MS
- Full-time
- ERP systems
- Mid-level
- Windows
College Work Study Program (Help Desk Technician)
Southwest Tennessee Community College —Memphis, TN
- Part-time
- Microsoft Word
- Microsoft Outlook
- University
Customer Service Engineer (VA ESOM)
Kentro —Memphis, TN
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
11d
Associate Software Developer
Visalaw AI —Memphis, TN
- Full-time
- Hybrid work
- SQL
- APIs
- 1 year
- Health insurance
- Dental insurance
Quick Apply
System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health Care —Memphis, TN
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
WMS Analyst
Litmus7 —Southaven, MS
- $130,000 - $140,000 a year
- 7 years
- ERP systems
- SQL
8d
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator Corporation —Memphis, TN
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account
NMCI/NGEN Special Projects Lead
CSA Global LLC —Millington, TN
- $83,000 - $147,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
Quick Apply
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator —Memphis, TN
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account

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System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Baptist Memorial Health -
Memphis, TN

Apply Now

Job Details

Full-time

Benefits

Free parking
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Summary

The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of responsibility are oversight of all IT site support functions across the organization through a management team, the IT Service (Help) Desk function, and IT Communications. The position is focused on a solid understanding of operations and process and be able to create a common understanding of service level expectations while working in a participative manner with the end users as well as operational representatives to build relationships with customers throughout our various service areas.

Responsibilities

Oversee a team of direct reports who in turn collaborate with site support teams across our 22 acute care settings, our 150+ ambulatory sites, business operations, and academic environments.

Service Markets encompass West-Tennessee, Northern to Mid-Mississippi, North East Arkansas, and our Baptist University campus service areas.
Oversee our IT Customer Service Desk for Baptist Memorial Health's Corporate IT department.
Responsible for Corporate IT customer communications across the organization.
Provide leadership and be responsible for delivery of IT customer service throughout Baptist Memorial Health.
Establish credibility with all key customers in the system including being primary liaison to our Baptist Medical Group physicians.
Deliver a user focused, customer experience that ensures the information technology team is a client services organization. Both internally and externally.
Promote communication between IT and system users. Develop a credible priority-setting mechanism and effectively communicate.
Hire as necessary, train, manage and evaluate staff reporting to the Senior IT Executive. Provide guidance and support for information systems managers. Realign as necessary for more effective and streamlined operations.
Set reasonable customer satisfaction goals and work with the team to meet them consistently by way of existing intercompany service surveys.
Improve CSAT (Customer Satisfaction) scores, or other equivalent customer satisfaction metric.
Review all information technology operating and capital budgets, making necessary recommendations on strategies and related expenditures to assure consistency with corporate goals and objectives.
Strategically lead and develop a director team to enhance performance by setting clear accountable performance measures.

Requirements, Preferences and Experience

Education

Preferred: Master's Degree in Business Administration or related Field

Minimum: Bachelor's Degree in Business Administration or related Field

Experience

Minimum: 3 years of Management Experience in a related field.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program

Job Summary:
Position: 14877 - System Director-Service Delivery & Customer Experience
Facility: BMHCC Corporate Office
Department: HS IS Admin Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US: TN: Memphis
Located in the Memphis metro area

Apply Now

Refine Your Search

help desk support jobs in cordova, tn

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

End User Support Analyst

IT Help Desk

IT Support Analyst II

Desktop Support Technician

Senior Specialist, Help Desk Support

IT Support Technician 1

IT Support Specialist (Corelle Brands)

Client Support Specialist

Web Content Assistant

Production Support Engineer IT (2nd shift)

College Work Study Program (Help Desk Technician)

Customer Service Engineer (VA ESOM)

Associate Software Developer

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

WMS Analyst

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

NMCI/NGEN Special Projects Lead

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

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