Lead with energy. Lead with purpose.
Our Store Managers are the driving force behind our retail success—leading teams, setting the tone for the store, and turning mission into action every day. This role blends hands-on leadership, operational accountability, and people development to create welcoming, high-performing stores that help elevate our communities. If you’re energized by leading others, owning results, and making a meaningful impact, this is a leadership role with real purpose.
The Store Team Leader will work with the store management teams within the assigned district to meet or exceed all store goals and ensure that Goodwill standards are followed in the execution and operation of their stores. The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration & Logistics teams, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores. Partners with Vice President of Donated Goods Retail, People Resources, Finance and Logistics to accomplish responsibilities.
The Store Team Leader is specifically responsible for:
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The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;
Delivers results to key metrics:
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Achieves budgeted revenue goal;
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Achieves revenue to expense ratio target;
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Delivers budgeted surplus target;
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Adheres to percent labor to sales metric; and
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Ensures compliance with Organization Safety standards.
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Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences;
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Demonstrates the highest level of customer service in all activities;
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Reviews customer concerns and resolves them appropriately within established guidelines
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Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;
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Liaise with People Resources Generalist on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill of the Finger Lakes’ mission, vision and values.
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Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill’s established standards.
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Manages a broad range of store activities:
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Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained;
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Ensures polite and courteous acceptance of donations.
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Coordinates with Director of DGR Operations for final decisions on donations.
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Ensures complete processing of donations, both hard goods and clothing.
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Monitors the stock level of store merchandise and works with Assistant Store Team Leaders to adjusts as necessary:
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Reviews applications, interviews, selects and completes new hire process for team members.
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Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and
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Conducts team members performance reviews with input from other members of retail management, and Director of DGR Operations for retail management.
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Trains and develops retail management teams for growth and more responsibility.
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Ensures safe work practices are followed at all times:
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Ensures the facility is neat, clean and organized to prevent injury or accident.
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Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
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Provides safety training to all new employees and administers on-going training to all store personnel.
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Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions.
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Ensures effective communication with store team, program participants, community and customers.
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Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;
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Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.
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Ensures that store equipment is kept in proper working order. Promptly notify Maintenance of defects, or IT of problems with computer systems and e-mail.
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Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the Retail Store by completing all other tasks as assigned.
SUPERVISORY RESPONSIBILITIES:
Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s Degree or equivalent required. A minimum of five years' progressive business experience required, retail experience preferred. Three to five years supervisory experience.
Or equivalent combination of education and experience.
LANGUAGE SKILLS:
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator.
MATHEMATICAL AND COMPUTER SKILLS:
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Ability to calculate figures such as discounts, percentages, interest and sales volumes.
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Must be proficient in Microsoft office programs such as Word, Excel and Outlook
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Able to apply financial and budgeting concepts.
WORK ENVIRONMENT:
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.
The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the Donation Center during the winter.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Physical Demands- Store Team Leader
Never
Almost Never
Occasionally
Frequently
Always
Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
