Top 18 Help desk support Jobs in Covington, Ga

Technical Customer Service Representative
Expedite Software Services —Conyers, GA
- $19 - $20 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Computer skills
Quick Apply
10d
IT Help Desk Analyst
Vision Square Inc —Conyers, GA
- Contract
- Mid-level
- Windows
- 3 years
Quick Apply
7d
IT Service Desk Technician
PROCYON Technostructure —Conyers, GA
- $19 - $20 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Customer Relations Specialist SED
Orkin —Conyers, GA
- $17 - $20 an hour
- Full-time
- Computer literacy
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
IT Generalist
Fetch Staffing Solutions —Conyers, GA
- $23 - $25 an hour
- Contract
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
Helpdesk Analyst
Apollo Technology Solutions LLC —Conyers, GA
- Contract
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
7d
Information Technologist (Full-time)
Academy Of Scholars —Decatur, GA
- Full-time
- School experience
- Computer science
- Computer Science
Quick Apply
Sales Support Coordinator
Tower Sales, Inc. —Lawrenceville, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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Technical Support Associate
SMB IT Solutions —Smyrna, GA
For someone looking to progress their role, the *Junior Help Desk Technician* naturally leads into roles such as: the Senior Help desk Technician, Network…
$45,000 - $50,000 a year
Quick Apply
Help Desk Manager
Recruit-Up, LLC —Duluth, GA
Decide what gets escalated to a technical specialist and what gets flagged for further review, using written rules agreed with our QARA team, not judgment calls…
$80,000 - $130,000 a year
Quick Apply
3d

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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
2d
Help Desk/M365/Columbus, OH, LOCAL
Motion Recruitment —Westerville, OH
This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management…
11d

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Technical Customer Service Representative

Expedite Software Services
Conyers, GA

Quick Apply

Job Details

Full-time | Contract
$19 - $20 an hour
10 days ago

Qualifications

Customer communication
Employee relationship building
High school diploma or GED
IT support specialist experience
Stakeholder relationship building

Full Job Description

Position Summary

The IT Help Desk Analyst will provide technical assistance and exceptional customer service in a high-volume call center environment. The position will support customers with Online Services, including account creation and access, identity verification for address change transactions, and digital license issuance.

The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and experience working in a fast-paced call center environment. The successful candidate must be able to manage a high volume of customer interactions while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities

Respond to and resolve customer inquiries related to Online Services accounts, identity verification, address change transactions, and digital license issuance.
Handle an average of 65–90 customer calls per day while meeting established service levels and quality standards.
Provide professional, courteous, and effective customer service while addressing complex customer issues.
Troubleshoot customer issues and escalate matters to appropriate Tier 2 support when required.
Accurately document customer interactions, transactions, issues, and resolutions.
Use computer applications and standard business software to research and resolve customer inquiries.
Maintain a positive and adaptable approach in a fast-paced and continuously changing environment.
Respond professionally and promptly to inquiries from management, stakeholders, and business partners.
Participate in task forces, project teams, workgroups, and other departmental initiatives as assigned.
Build and maintain productive working relationships with internal departments and external business partners.
Support continuous process improvement initiatives and organizational objectives.
Stay current with applicable policies, procedures, systems, and technology updates.

Minimum Qualifications

High School Diploma or GED.

Pay: $19.00 - $20.00 per hour

Experience:

IT customer service: 1 year (Preferred)

Work Location: In person

Quick Apply

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help desk support jobs in covington, ga

Technical Customer Service Representative

IT Help Desk Analyst

IT Service Desk Technician

Level 1 Help Desk Analyst

Level 1 Help Desk Analyst

Customer Relations Specialist SED

IT Generalist

Helpdesk Analyst

Information Technologist (Full-time)

Sales Support Coordinator

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