Top 19 Salesforce business analyst / administrator Jobs in Covington, Ga

Salesforce Business Analyst / Administrator
Lennox International —Stone Mountain, GA
- Full-time
- 5 years
- Residential
- Bachelor's degree
Quick Apply
ServiceNow ITOM Business Process Consultant - Remote working USA or Canada
Platform 6 Ltd —United States
- Contract
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- Senior level
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ServiceNow CSM / TSM/TPSM Lead Business Process Consultant - Telecommunications - Remote USA
Platform 6 Ltd —United States
- Contract
- Remote
- Senior level
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ServiceNow Technical Consultant with ITOM / CMDB / CSDM - Remote working USA
Platform 6 Ltd —United States
- $80 - $100 an hour
- Contract
- Remote
- Senior level
- Communication skills
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ServiceNow Sales Order Management Architect / Technical Consultant - Remote working USA or Canada
Platform 6 Ltd —United States
- $80 - $95 an hour
- Contract
- Remote
- Senior level
- Communication skills
Quick Apply
ServiceNow Technical Consultant with SPM (PPM) - CIS-SPM needed - Remote working USA
Platform 6 Ltd —United States
- $80 - $85 an hour
- Contract
- Remote
- Senior level
- Communication skills
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ServiceNow OSM or ESG Technical Consultant / Architect - Remote working USA
Platform 6 Ltd —United States
- Contract
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- Senior level
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Salesforce Technical Architect with Omni-Channel + Custom Integrations - Hybrid Pittsburgh PA, USA
Platform 6 Ltd —United States
- Urgently hiring
- 5 years
- Senior level
- Communication skills
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10d
Salesforce Revenue Cloud Advanced (RCA) Architect - Remote working USA or Canada
Platform 6 Ltd —United States
- Contract
- Remote
- Salesforce
- Travel
- Senior level
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Salesforce Business Analyst / Administrator

Lennox International -
Stone Mountain, GA

Quick Apply

Job Details

Full-time

Qualifications

Salesforce Cloud
Managing projects
Sales automation technologies

Full Job Description

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

We are seeking a Salesforce Senior Business Analyst who defines, prioritizes, and delivers Salesforce capabilities that drive measurable business outcomes. You will identify business problems worth solving from the forefront and converting them into scalable, high-impact solutions. This role partners closely with stakeholders and technical team to improve internal process and enhance operational efficiency.

This is not a technical Salesforce System Admin role; access will be limited to business facing administrative needs.

Customer focused mindset, train and engage non-technical users to use Salesforce functionalities
Cross-Functional Influence - Act as the translation layer between business and IT teams
Act as the primary contact and trusted advisor for internal business users across Salesforce capabilities and projects implemented within Salesforce
Recommend and drive improvements based on data trends and ROI impact
Stay current with Salesforce releases and identify opportunities to integrate them into our ecosystem.

Responsibilites:

Strategic Business Analysis

Lead deep-dive discovery workshops to identify inefficiencies, and optimization opportunities in business processes.
Perform gap analysis (current vs future state) and define transformation roadmap
Drive prioritization of initiatives based on business value, impact and feasibility

Requirement Documentation

Develop and maintain process maps and documentation to visualize workflows, data flows, and system interactions
Create and manage detailed user stories with acceptance criteria and associated business value
Partner with Salesforce Admins, Developers, and Architects to ensure solution alignment and feasibility

Support & Sustain

Lead User Acceptance Testing (UAT) to validate features meet business requirements
Create training materials and conduct end-user training sessions
Own and track business KPIs and drive them to execution and outcome realization

Salesforce Platform Administration

Configure and manage Salesforce platform capabilities including Objects, fields, page layouts, workflows, validation rules, and automation.
Design, build, and maintain reports, dashboards, and KPI aligned to business needs
Support user onboarding, access management, and role/profile configuration
Troubleshoot platform issues and collaboration with technical teams for resolution
Ensure data quality, governance, and consistency across Salesforce

Bachelor’s degree with 8+ years of Business Analyst /admin/ project manager experience within Salesforce Sales and Service Clouds
Within 8 years -
- 5+ years of hands-on experience with Salesforce Business Analysis and requirement documentation
- 3+ years as Salesforce administrator
Hands on knowledge and solid proficiency of Salesforce ecosystem, specifically Sales and Service Cloud
Expertise in Salesforce CRM implementations, business process improvements, and developing configuration changes to enhance platform functionality.
Proven ability designing KPI frameworks and dashboards that influence business decisions and training staff in new features.
Excellent organizational skills, capable of managing multiple tasks within tight timeframes and prioritizing duties in a fast-paced environment.

Nice to Have

Salesforce Marketing Cloud
Salesforce certifications (Admin, Business Analyst or similar) – solid ramp up over the years would be idle

Quick Apply

Refine Your Search

salesforce business analyst / administrator jobs in covington, ga

Salesforce Business Analyst / Administrator

ServiceNow ITOM Business Process Consultant - Remote working USA or Canada

ServiceNow CSM / TSM/TPSM Lead Business Process Consultant - Telecommunications - Remote USA

ServiceNow Technical Consultant with ITOM / CMDB / CSDM - Remote working USA

ServiceNow Sales Order Management Architect / Technical Consultant - Remote working USA or Canada

ServiceNow Technical Consultant with SPM (PPM) - CIS-SPM needed - Remote working USA

ServiceNow OSM or ESG Technical Consultant / Architect - Remote working USA

Salesforce Technical Architect with Omni-Channel + Custom Integrations - Hybrid Pittsburgh PA, USA

Salesforce Revenue Cloud Advanced (RCA) Architect - Remote working USA or Canada

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