Position Summary / Purpose
Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our (cleaning and restoration) services.
Exceed established standards of production performance through continuous process improvement and training and development of production staff.
Principle Duties and Responsibilities
- Perform on-site inspections for water, fire, mold, and storm damage to assess scope of loss and restoration needs
- Develop detailed, accurate estimates using industry-standard software (e.g., Xactimate)
- Prepare complete scopes of work including mitigation, contents, reconstruction, and specialty trades
- Interpret insurance policies, coverage limits, and carrier guidelines to ensure compliant estimating
- Communicate directly with insurance adjusters, property owners, and project managers to negotiate scope and pricing
- Submit estimates, supplements, photos, moisture readings, and documentation to insurance carriers in a timely manner
- Identify discrepancies in carrier estimates and prepare supplements and revisions as needed
- Coordinate with mitigation and reconstruction teams to ensure estimates align with field conditions
- Track claim progress, approvals, and payment status to support project cash flow
- Maintain detailed claim files including photos, diagrams, notes, and correspondence
- Ensure compliance with IICRC standards, safety regulations, and company procedures
- Provide customer education regarding the restoration process, timelines, and insurance requirements
- Support project managers with change orders, scope revisions, and job close-out documentation
Performance Competencies
- Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small and large group situations. Adaptable and able to think on their feet.
- Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
- Team Building – Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed or denied.
- Planning & Organizing – Understands the short-term priorities for the Operations Department and fits with the other departments. Coordinates plans with other managers.
- Constructive Confrontation - Has the ability to solicit process and integrate inputs and ideas from subordinates, peers and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback
- Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Technology – the individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review and forward field activity reporting.
Qualifications - Knowledge, Skills and Abilities
Education and Experience
- High School or GED plus four (4) to five (5) years of experience in cleaning / restoration industry or associates (2-year) degree in business-related field and a minimum of three (3) years experience in cleaning / restoration industry. Team leader or supervisory responsibility experience preferred.
Financial Reports and Budgeting
- Basic understanding of financial reports: Profit & Loss, Balance Sheet and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.
Technical skills
- Experience writing estimates with Xactimate is a plus
- Advanced technical skills, experience and certification in the restoration services the company provides.
Mathematical skills
- Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
Computer skills
- Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus
- Listening skills
- Effective in receiving feedback and input from employees and customers, probing for additional information or unspoken issues and providing timely response.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
