Top 43 Call center Jobs in Crystal City, Tx

Customer Service Representative
PFS Group —Crystal City, TX
- $13 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Disability insurance
- Health insurance

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Customer Service Representative
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As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans,…
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Customer Service Representative

PFS Group -
Crystal City, TX

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Job Details

Full-time
$13 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Referral program

Qualifications

Debt collection phone call
Computer operation
Spanish
Managing customer accounts
Patient question and concern management
Phone communication
Computer literacy
Health insurance customer support
English
Financial issue resolution
Debt collection payment plan
Customer engagement
Computer skills
Billing issue inquiries
Handling account queries
Patient data collection
Epic
Medical debt collection accounts
Communication skills
Entry level
Bill payment support
Patient collections management
Client interaction via phone calls

Full Job Description

At PFS Group, one of the nation’s fastest-growing patient financial services companies, we help patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans, and providing thoughtful, attentive care. This is your opportunity to join a growing, friendly, and mission-driven team that values outstanding customer service, rewards strong performance, and is committed to doing the right thing for every patient.

Job Responsibilities

Communicate with patients by phone to resolve account balances
Help patients understand their bill and assist with payment options
Accurately document conversations and collect and verify patient information
Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
Meet daily and monthly performance metrics including call volume and quality
Collaborate with team leads and trainers to grow your knowledge and effectiveness

Qualifications and Skills

Customer service mindset and strong verbal communication skills
Ability to stay calm under pressure and handle sensitive conversations
Computer literacy (navigating multiple systems at once)
Experience in a call center or high-volume phone environment preferred
Healthcare or insurance background is a plus
CUBS, EPIC, or similar platform experience is a plus
Bilingual (Spanish/English) is a plus

Benefits

Earn up to $450 per month through our performance bonus program
10 days PTO in your first year
Paid birthday off after your first year
Medical, dental, and vision insurance
401(k) retirement plan with company match
Company-provided life insurance and long-term disability
Weekday-only call center: no nights or weekends (variety of shifts available)
Referral bonus program
Friendly, mission-driven workplace with opportunities to grow

Workplace Expectations and Requirements

Employment is contingent upon successfully passing a pre-employment background check and drug screening
Professional appearance and conduct are expected at all times
PFS Group is a non-smoking workplace
Candidates must be legally authorized to work in the United States
This position is based on-site at our call center for the first 90 days
Remote work opportunities may be available after 90 days, contingent upon meeting performance, quality, and attendance standards

Ready to grow your career with purpose? Apply today and join one of the nation’s fastest-growing patient financial services companies!

Benefits:

Flexible schedule

Apply Now

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Customer Service Representative

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