Top 19 Desk analyst Jobs in Cuyahoga Falls, Oh

Service Desk Analyst I
Fortress SRM LLC —Independence, OH
- $21 - $24 an hour
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
Dental Front Office Receptionist
Jennifer Jerome DDS, Inc —Akron, OH
- $15 - $21 an hour
- Full-time
- Background check
- Dental office
- HIPAA
- Free parking
- Continuing education credits
Quick Apply
Help Desk Analyst
Confidential —Massillon, OH
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Data Analyst
SOPREMA —Wadsworth, OH
- Full-time
- Computer Science
- Writing skills
- Research
- Paid holidays
- Disability insurance
Quick Apply
14d
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
HRIS Analyst
Quadax, Inc. —Middleburg Heights, OH
- Hybrid work
- Mid-level
- Office
- SQL
NOC Analyst Tier I
Acuative Corporation —Strongsville, OH
- Full-time
- Writing skills
- Windows
- High school diploma or GED
Quick Apply
17h
Accounts Receivable - Accounts Receivable Specialist
Myers Tire Supply —Akron, OH
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
Quick Apply
10d
IT Support Analyst I
Legacy Health Services —Parma, OH
- Full-time
- Skilled nursing facility
- Mid-level
- Windows
- Travel reimbursement
- Mileage reimbursement
Quick Apply
16h
Logistics Analyst
Shin-Etsu Silicones of America —Akron, OH
- 5 years
- ERP systems
- Mid-level
Quick Apply
17h
Business Analyst (Sr) - Service Management/HR
Tremco CPG Inc. —Beachwood, OH
- $105,000 - $125,000 a year
- Full-time
- English
- Analysis skills
- Supervising experience
- Paid holidays
- Health insurance
SAP Business Analyst (Sr) - NE
Tremco CPG Inc. —Beachwood, OH
- Part-time
- Customer service
- English
- Mid-level
Business Analyst (Sr) - S/4 Service and Construction Mgmt Software
Tremco CPG Inc. —Beachwood, OH
- $105,000 - $125,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Paid holidays
- Health insurance
Data Engineer
Exodus Integrity Services (EIS) —Broadview Heights, OH
- $125,000 - $135,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
3d

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Help Desk Analyst
Confidential —Massillon, OH
Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
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NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
A valid driver's license is required. Serve as the point of contact for user questions and routine technical assistance.
$54,000.00 - $77,720.36 a year
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eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
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11d

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desk analyst jobs near cuyahoga falls, oh

Service Desk Analyst I

Fortress SRM LLC
Independence, OH

Quick Apply

Job Details

Full-time
$21 - $24 an hour

Qualifications

Cross-functional collaboration

Full Job Description

Position Overview

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.

Key Responsibilities

Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.
Diagnose, troubleshoot, and resolve end-user issues related to:
- Windows domains and workgroups
- Windows networking (mapped drives, shared folders, printers)
- Active Directory user account creation, modification, and access management
- Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace
- Microsoft Office applications
- Windows and macOS operating systems
- Third-party applications, coordinating with vendor support as needed
Provide remote support to managed services customers using remote monitoring and management (RMM) tools.
Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.
Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.
Ensure all tickets include complete and accurate information, including:
- Problem description
- Resolution steps
- End user details
- Initiation and completion times
- Customer satisfaction confirmation
Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.
Support service desk operational metrics, service level objectives (SLOs), and quality standards.

Required Experience & Skills

Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.
Ability to work independently while also collaborating effectively within a team environment.
Comfortable operating in a fast-paced, high-volume service desk environment.
Demonstrated problem-solving, analytical, and decision-making skills.
Excellent organizational skills with the ability to manage multiple tasks concurrently.
Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.

Education & Certifications

Required (one of the following):

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field
Associate degree plus 1 year of relevant professional experience
2 years of relevant professional experience in a service desk or technical support role

Preferred:

CompTIA A+ (Must obtain within 6 months of employment)
Microsoft certifications (Windows 10/11, Microsoft 365)
Active Directory administration experience

Work Schedule

Rotating shifts supporting 24 hours a day, 7 days a week operations
Specific hours determined based on service desk staffing needs

Physical & Environmental Requirements

Frequent sitting with occasional walking and light lifting
Ability to grasp, reach, speak clearly, and listen attentively
Rare stooping or crouching
Visual acuity sufficient for computer-based work
Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning
Work is performed in a temperature-controlled, professional office or approved remote-work environment
Regular attendance and punctuality are essential functions of this role

Quick Apply

Refine Your Search

desk analyst jobs in cuyahoga falls, oh

Service Desk Analyst I

Dental Front Office Receptionist

Help Desk Analyst

IT Business Analyst- ERP

Data Analyst

Help Desk Analyst

HRIS Analyst

NOC Analyst Tier I

Accounts Receivable - Accounts Receivable Specialist

IT Support Analyst I

Logistics Analyst

Business Analyst (Sr) - Service Management/HR

SAP Business Analyst (Sr) - NE

Business Analyst (Sr) - S/4 Service and Construction Mgmt Software

Data Engineer