Top 17 Guest relations specialist Jobs in Cypress Ca

Customer Experience Specialist
CJ Foodville USA Inc —Buena Park, CA
- $55,000 - $92,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
9d
Assistant Manager
NATIONAL COMMUNITY RENAISSANCE —Los Angeles, CA
- $23.00 - $23.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
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Floating Leasing Specialist
Avanath —Los Angeles, CA
- $21 - $23 an hour
- Weekends as needed
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
LAWA Public Outreach Specialist II
Pacific Pros —Los Angeles, CA
- $72 - $77 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Leave & Benefits Manager
Go Rentals —Newport Beach, CA
- $120,000 - $130,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Organizational skills
- AD&D insurance
- Paid holidays
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Customer First Administrator, Contingent Worker (Irvine)
Toyota —Irvine, CA
- $27 - $32 an hour
- Contract
- Microsoft Word
- Spanish
- Microsoft Excel
- Dental insurance
- Vision insurance
14d
LAWA Construction Logistics Specialist III
Pacific Pros —Los Angeles, CA
- $71 - $77 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - The Hoxton Downtown LA - Part Time
Schulte Hospitality Group —Los Angeles, CA
- $25 an hour
- Part-time
- Background check
- Pass drug screening
- Hotel
- Paid parental leave
- Paid holidays
Quick Apply
Community Manager
FirstService Residential —Irvine, CA
- $75,000 - $78,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Leasing Specialist
Brighthaven —Los Angeles, CA
- $21 - $23 an hour
- Weekends as needed
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Nutrition Specialist
Central Neighborhood Hlth Fdn —Santa Fe Springs, CA
- $60,000 a year
- Full-time
- Mid-level
- Outpatient experience
- Analysis skills
Quick Apply
Leasing Specialist
Avanath —Los Angeles, CA
- $21 - $23 an hour
- Weekends as needed
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply

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Customer Experience Specialist

CJ Foodville USA Inc -
Buena Park, CA

Quick Apply

Job Details

Full-time
$55,000 - $92,000 a year
9 days ago

Qualifications

Customer communication

Full Job Description

Customer Experience Specialist

Department: Communications
Reports To: Director of Communications
Location: Buena Park, CA (Greater Los Angeles Metropolitan Area)
Job Type: Full-Time, Exempt

About Us

At CJ Foodville USA, home of TOUS les JOURS, we are more than a place to enjoy pastries and coffee. We are a neighborhood bakery café where warmth, quality, and connection come together through our distinctive K-bakery experience, featuring freshly baked breads, pastries, cakes, and beverages.

As our franchise network continues to grow, we are committed to delivering a consistent and positive experience at every bakery café. We are seeking a customer-focused and highly organized Customer Experience & Satisfaction Specialist to manage customer inquiries, coordinate issue resolution, and help us better understand and respond to customer feedback.

Position Summary

The Customer Experience Specialist is responsible for the day-to-day management of customer inquiries, complaints, compliments, and feedback received through the company’s customer service channels.

This position communicates directly with customers, gathers relevant information, documents each case, and coordinates with bakery cafés and internal departments to support timely and appropriate resolutions. The Specialist also tracks recurring concerns, maintains customer service records, and prepares regular reports on customer satisfaction and common experience issues.

This is a hands-on role for someone who is empathetic, detail-oriented, and comfortable managing multiple customer cases in a fast-paced environment. The ideal candidate takes ownership of follow-up, communicates professionally, and remains calm when handling sensitive or escalated concerns.

Essential Duties and Responsibilities

Customer Inquiry and Case Management

Monitor designated customer service channels, including email, website submissions, customer surveys, and other feedback platforms.
Respond to customer questions, complaints, compliments, and requests within established response-time standards.
Gather the information needed to investigate customer concerns, including bakery location, date and time of visit, purchase details, photographs, receipts, and other relevant documentation.
Accurately enter, categorize, and maintain customer cases in the company’s tracking or ticketing system.
Coordinate with Operations, Quality Control, Marketing, Digital Experience, Supply Chain, and bakery leadership to research and resolve customer concerns.
Follow up with internal partners and bakery cafés to keep cases moving toward resolution.
Prepare clear, empathetic, and accurate customer responses using approved messaging and brand guidelines.
Escalate food safety, allergen, product quality, employee conduct, legal, security, media, or reputational concerns to the appropriate internal team.
Communicate approved resolutions, service-recovery options, or next steps to customers.
Confirm that cases are properly documented and closed once all necessary follow-up has been completed.
Maintain professional and confidential records of customer interactions.

Customer Satisfaction Tracking and Reporting

Categorize customer feedback by bakery, issue type, product, channel, and resolution status.
Maintain accurate trackers for open cases, overdue follow-ups, escalated concerns, and completed resolutions.
Compile weekly and monthly summaries of customer inquiries, complaint volume, response times, resolution status, and recurring themes.
Track available customer satisfaction measures, such as survey results, satisfaction scores, or Net Promoter Score.
Identify repeated concerns or sudden increases in complaints and promptly notify the Director of Communications.
Provide supporting details and examples to help internal teams understand common customer pain points.
Assist with customer surveys and other feedback-collection activities.
Verify the accuracy of customer experience data before reports are distributed.

Customer Communications and Administrative Support

Maintain and update approved response templates, FAQs, standard operating procedures, contact lists, and escalation guidelines.
Draft routine customer notices, follow-up messages, FAQs, and other customer-facing materials as assigned.
Update customer response language when products, promotions, policies, or operational procedures change.
Proofread customer-facing communications for accuracy, clarity, grammar, and consistency.
Help ensure that responses across customer service channels reflect the TOUS les JOURS brand voice.
Maintain organized electronic files and supporting documentation for customer cases.
Participate in regular check-ins with internal teams to review open cases and outstanding follow-up items.
Provide administrative and communications support for customer experience initiatives as needed.
Perform other related duties as assigned.

Qualifications

Bachelor’s degree in Communications, Business, Hospitality, Marketing, or a related field preferred, or an equivalent combination of education and professional experience.
Three or more years of experience in customer service, guest relations, customer support, complaint resolution, communications, or a related field.
Experience responding directly to customer questions, complaints, and escalated concerns.
Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically.
Strong organizational skills and attention to detail.
Demonstrated ability to manage multiple cases, deadlines, and follow-up items simultaneously.
Sound judgment and the ability to recognize when an issue requires immediate escalation.
Experience using CRM systems, customer service ticketing tools, feedback platforms, or shared case-management systems.
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to compile, organize, and summarize basic customer service data.
Ability to work collaboratively with bakery operators, franchisees, and corporate departments.
Experience in the restaurant, bakery, retail, hospitality, or franchise industry is preferred.

Core Competencies

Customer empathy and service orientation
Case ownership and follow-through
Clear and professional communication
Attention to detail and accuracy
Organization and time management
Practical problem-solving
Sound judgment and appropriate escalation
Ability to remain calm and professional under pressure
Collaboration and responsiveness
Commitment to customer satisfaction and continuous improvement

What We Offer

A dynamic and collaborative work environment with a mission-driven brand.
Opportunities for professional growth within a rapidly expanding franchise network.
A competitive salary and benefits package.
The opportunity to directly improve the experiences of TOUS les JOURS customers and bakery café teams.

Quick Apply

Refine Your Search

guest relations specialist jobs in cypress ca

Customer Experience Specialist

Assistant Manager

Floating Leasing Specialist

LAWA Public Outreach Specialist II

Leave & Benefits Manager

Customer First Administrator, Contingent Worker (Irvine)

LAWA Construction Logistics Specialist III

Guest Service Agent - The Hoxton Downtown LA - Part Time

Community Manager

Leasing Specialist

Nutrition Specialist

Leasing Specialist

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