SUMMARY
Line Service Technicians provide aviation ground support services to customers in a positive and professional manner. He/she will perform all facets of the ground handling operation including but not limited to aircraft fueling/defueling, baggage/cargo handling, aircraft towing, using marshalling signals for aircraft parking, providing lavatory/potable water service, and using other various ground support equipment to help support the needs of customers and their aircraft.
General Duties
- Report for duty during scheduled and non-scheduled workdays on-time, in assigned uniform and with grooming standards that meet company accepted guidelines.
- Foster and maintain professional work relationships with operational leaders, co-workers, and clientele.
- Comply with all airport authority rules and regulations including AOA/SIDA operations and airport security requirements.
- Maintain all safety and customer service standards established by the company.
- Ensure use and utilization of proper equipment and personnel in an efficient and effective manner.
- Participate in continuous training including NATA programs and company-designed curriculum.
Essential duties and responsibilities include (but not limited to):
- Maintain site practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment.
- Marshal and greet aircraft in a professional manner.
- Park and store the aircraft and direct the movement of aircraft and vehicular traffic on the ramp and in and about the hangars of the Company’s facilities and properly secure all parked aircraft at all times.
- Adhere to all communications regarding performance expectations including areas of personal strength and needed development.
- Advise and report personnel issues to Harbour Master and Supervisor.
- Responsible for training personnel in the procedures of hydrant and conventional fueling as well as the proper use of fueling equipment, passenger, and personnel safety.
- Perform fuel quality tests on applicable equipment in accordance with ATA form 103.
- Adhere to good housekeeping practices and uniform standards.
- Communicate a summary of shift details through written and/or verbal process to the next on duty Shift Supervisor or other leadership types as assigned.
- Maintain, clean, and organize ramp, hangars and facilities keeping all free of debris and clutter.
- Service aircraft with all supplies and materials, including in-ground station fueling, which may be required by the aircraft.
- Acceptance and control checks of fuel received into site operated fuel storage system(s).
- Assist all aircraft crews and passengers by providing various services they may desire and shall aid in planing and deplaning, baggage, and cargo.
- Transport personnel to and from the airport as directed and perform such errands as may be necessary.
- Perform periodic checks of all equipment and facilities and document findings.
- Operate vehicular and ground radio equipment.
- Operate fuel trucks, tugs, baggage handling and various other pieces of equipment as needed.
- General cleaning of aircraft as needed or requested.
- Perform various lawn care and janitorial services.
- Initiate incident reporting and investigation.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
EDUCATION AND QUALIFICATIONS
- High school graduation. Military experience a plus.
- Preferably 2 years’ experience in aviation, hospitality operations, or aviation ramp operations.
- Minimum of 18 years of age
- Good communication skills, both written and oral.
- Consistently demonstrated organizational and leadership skills.
- Must maintain a valid state driver’s license and meet the company’s insurability requirements.
- Ability to comprehend and perform basic math calculations with minimal errors.
- Customer relations skills required.
- Ability to work with a sense of urgency in a fast-paced environment.
- Comfortable working hands-on, outdoors in widely varying weather conditions.
- Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils and lavatory fluid. The noise level in the work environment is usually loud.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust and focus.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Pet insurance
- Referral program
- Vision insurance
Experience:
- Marshalling: 1 year (Preferred)
- Aircraft Towing: 1 year (Preferred)
- Aircraft Fueling: 1 year (Preferred)
Shift availability:
Work Location: In person
