Top 3 Desktop support analyst Jobs in Danbury, Ct

IT Technical Analyst
Holderness & Bourne —Armonk, NY
- $80,000 - $120,000 a year
- Email
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- 401(k) matching

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IT Technical Analyst

Holderness & Bourne
Armonk, NY

Apply Now

Job Details

$80,000 - $120,000 a year

Benefits

Health insurance
401(k) matching
Opportunities for advancement

Qualifications

Security audits
Endpoint Security
Google Workspace
Telecommunications network device configuration
Computer science
Bachelor's degree in information technology
Computer Science
Vulnerability scanning implementation
Smartphone (troubleshooting support)
IT user and group management
Telecommunications network performance monitoring
iOS
Hardware maintenance
IT security awareness training implementation
CompTIA CySA+
Operating system updates
Mid-level
Printer (troubleshooting support)
3 years
Endpoint Detection and Response (EDR)
VLAN
Analysis skills
Patch management
Bachelor's degree
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Team training
Remote access management
Computer management

Full Job Description

Location: Armonk, NY
Department: Information Technology
Reports To: Director of IT

Summary

Holderness & Bourne is a fast-growing men’s golf apparel brand based in Armonk, New York with a company culture that emphasizes excellence, collaboration and a friendly work environment.

We are seeking a versatile, proactive, and detail-oriented IT Technical Analyst to join our team. In this hybrid role, you will be the backbone of our daily technology operations. You will be responsible for providing excellent frontline IT support to our staff, ensuring the stability and performance of our network infrastructure, and safeguarding our systems through proactive security management. The ideal candidate is a natural problem-solver who enjoys interacting with users just as much as configuring firewalls and optimizing network traffic.

Key Responsibilities

1. Help Desk & User Support:

Serve as the primary point of contact for end-user technical issues, logging, tracking, and resolving requests via our ticketing system.
Troubleshoot and resolve hardware, software, and peripheral issues (printers, tablets, etc.) for Windows, Android, Zebra, macOS, and iOS devices.
Manage user lifecycle processes, including onboarding (provisioning hardware and accounts) and offboarding.
Administer core business applications, including Google Workspace, JAMF and Soti.
Willingness to support second shift operations (5PM to 1AM) on rotational basis.

2. Network Management:

Configure, maintain, and monitor the company’s LAN, WAN, and WLAN infrastructure.
Manage network hardware, including routers, switches, access points, and UPS devices
Monitor network performance and troubleshoot connectivity, latency, and bandwidth issues to ensure high availability.
Manage network backups, disaster recovery protocols, and business continuity planning.
Liaise with ISPs and third-party vendors for escalated troubleshooting and service management.

3. Security Management:

Administer and monitor endpoint detection and response (EDR), antivirus, and mobile device management (MDM) solutions.
Configure and maintain network security appliances, including firewalls and VPNs.
Perform regular vulnerability scans, system patching, and access control audits to ensure compliance with company policies.
Monitor network traffic for suspicious activity and serve as a first responder for potential security incidents.
Assist in developing and executing employee security awareness training and simulated phishing campaigns.

Qualifications & Skills

Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
3–5 years of progressive experience in IT support, network administration, or systems engineering.

Technical Competencies

Strong proficiency in administering Windows and macOS environments.
Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, VPNs).
Experience with firewall management (e.g., Fortinet, Extreme Networks) and routing/switching.
Familiarity with identity and access management Google Workspace).
Experience administering endpoint security, patch management, and backup solutions.

Soft Skills

Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
Ability to prioritize tasks effectively in a fast-paced environment.

Preferred Certifications (any of the following are a strong plus):

CompTIA: Network+, Security+, or CySA+
Google: Workspace Administrator (Associate or Professional)
JAMF: Jamf Certification (Associate, Tech or Admin)

Why Join Us:

Innovative Environment: Be part of a forward-thinking company that values excellence, creativity and innovation.
Career Growth: Opportunities for professional development and career advancement with a quickly growing business and IT team.
Dynamic Team: Join a team of passionate individuals dedicated to excellence.
Competitive Benefits: Enjoy a comprehensive benefits package with a salary range from $80k - $120k per year, depending on experience, additional performance-based compensation, full health insurance coverage, 401(k) with employer match, product discounts, and more.
Location: This position is preferred to be in office, at our headquarters in Armonk, NY, however, hybrid candidates will also be considered.
How to Apply: Interested candidates can apply by sending a resume to [email protected].

Apply Now

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