Top 23 Customer support representative remote Jobs in Danville, Va

Commercial Insurance Service Account Manager
Bearing Insurance Group, LLC —Virginia
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
Mgr Horace Mann General Agency Service
Horace Mann —United States
- $66,500 - $92,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
3d
Associate, Enrollment Services
Daybright Financial —United States
- From $19.50 an hour
- Full-time
- Background check
- Spanish
- Basic math
- Health savings account
- Health insurance
11d

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Commercial Insurance Service Account Manager

Bearing Insurance Group, LLC -
Virginia

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Wellness program
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Interpersonal skills
Property & Casualty License
High school diploma or GED
Insurance sales
Account management

Full Job Description

For tax purposes you must be located in VA or NC for this position.

Summary: The Client Care Team Service Account Manager is responsible for proficiently working with our “small” commercial insurance clients (under $20,000 in premium) in order to provide “No Excuse Client Service” in service and risk management needs in accordance with agency standards and workflows.

Essential Duties and Responsibilities:

· Manage accounts effectively by building effective relationships with clients by communicating via email and phone.

· Promptly respond to policy coverage related questions from clients in accordance with agency standards and workflows.

· Resolve issues related to client billing.

· Process certificates, evidence of property, pending cancellations and reinstatements, interim reports and other transactions, as required within agency guidelines, workflows and standards.

· Make changes to client policies and add/delete coverage as requested by the client

· Quality check and thorough review of all endorsements and audits received from insurance carriers.

· Issuing binders I.D. cards, etc., in accordance with agency standards.

· Maintain client files within the agency management system and use the system to perform all transactions and file documentation according to established workflow and procedures.

· Determine reasons for requests for cancellations from clients and partner with the Sales Executive (if applicable) to save accounts in accordance with agency standards and workflow guidelines.

· Keep up to date on insurance policy forms, coverage, rates, and underwriting appetite for insurance companies through bulletins and online communications.

· Participate in seminars and other training and continuing education sessions to maintain required licenses and for knowledge, skill and leadership development, including seminars aimed at avoiding potential errors and omissions situations.

· Obtain signed applications and other required forms from clients in accordance with agency and insurance company requirements.

· Perform other duties as requested.

Core Competencies:

Self-starter who is well-organized and displays strong business communication skills, both verbal and written.
Analytical ability to interpret system reports.
Team player who displays resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
Strong problem-solving skills and the ability to troubleshoot data issues, resolve carrier discrepancies, and clarify missing information.
Personal commitment to continuous professional development including insurance knowledge and risk management skills.

Education/Experience:

Proficient in Microsoft Office Suite with experience working in an agency management system preferred.
Demonstrate expertise in policy coverage, carrier communications, and report review.
Demonstrate in-depth knowledge of commercial insurance policy coverage with knowledge of industry operations to effectively manage, maintain, and service clients. A proficient knowledge of insurance markets is essential.
Possess the ability to identify insurance coverage gaps, make recommendations, and sell additional policies when appropriate.
High School Diploma; College Degree preferred in addition to insurance agency experience.

Certificates and Licenses:

Possess a Property and Casualty license or obtain within 30 days of employment.
Insurance designation or working toward insurance designation – (i.e. INS, AAI, CISR, ACSR) or ability to demonstrate equivalent knowledge.

We understand the importance of providing comprehensive and competitive benefits that support the well-being and financial security of our valued employees.

Some benefit highlights are:

- Bearing offers medical, dental, vision with premiums between /pay period.

- Many employee paid benefits with option to buy up: STD, LTD, Life Insurance

- 4.5% 401k company match

- Wellness Incentives

- Free memberships to wellness programs.

- Other benefits offerings include HSAs, FSAs, accident, critical care, hospital indemnity, pet insurance, and legal assistance.

Your well-being is our priority, and we are committed to providing you with a benefits package that supports your overall health, happiness, and success.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Paid time off
Vision insurance

License/Certification:

Property & Casualty License (Required)

Work Location: Remote

Quick Apply

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customer support representative remote jobs in danville, va

Commercial Insurance Service Account Manager

Mgr Horace Mann General Agency Service

Associate, Enrollment Services

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