Top 3 it help desk support Jobs in danville il

Help Desk Customer Service Technician I
Watchfire Signs LLC —Danville, IL
- On call
- Bachelor of Science
- High school diploma or GED
- US work authorization
- AD&D insurance
- Health insurance
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Help Desk Customer Service Technician I
Watchfire Signs LLC —Danville, IL
AA/AAS/AS degree in technical field (or military equivalent) OR. BS in EE, EET, CE, ECE, MIS or IT or similar technical field.
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Information Technology Technician
Flex-N-Gate —Urbana, IL
Field incoming help requests from end users via telephone, email and text in a courteous manner. Available for support calls 24/7.
$55,000 - $65,000 a year
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1d

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Part Time Onsite IT Support
Miles IT —Columbus, OH
Documenting work performed and other technical information for our clients. Identify technology solutions based on analysis of customer support needs.
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IT Support Consultant
Velocity IT Solutions —Westerville, OH
Ability to translate complex technical solutions into clear, non-technical language for client presentations. Present complex technical solutions in clear, non-…
$68,000 - $70,000 a year
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Help Desk Customer Service Technician I

Watchfire Signs LLC -
Danville, IL

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Job Details

Benefits

AD&D insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Bachelor's degree in management information systems
Associate of Applied Science
Customer records maintenance
Knowledge management
Computer operation
Records maintenance
Email customer support
Technical support via phone
Bachelor's degree in information technology
Management Information Systems
Bachelor's degree in electrical engineering
Phone communication
Bachelor of Science
Bachelor’s degree in electrical engineering technology
Network infrastructure
High school diploma or GED
Electrical Engineering Technology
Networking hardware installation
Telecommunications systems
Customer service knowledge base
Computer skills
1 year
Online help documentation
Technical support via email
Electrical Engineering
Associate's degree
Communication skills
Entry level
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Responsibilities

Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
Perform other various special software and engineering assignments or duties as required.
Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.

Qualifications/Skills:

Solid understanding of basics of networking (not simply computer operation) is required.
Basic understanding of electronics - including college coursework
NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills

Education and Licensing

HS Diploma/GED combined with relevant work experience OR
AA/AAS/AS degree in technical field (or military equivalent) OR
BS in EE, EET, CE, ECE, MIS or IT or similar technical field

Benefits

Medical
Dental
Vision
Company Paid Life/ADD
Voluntary Life/ADD
Dependent Life/ADD
401k with Employer Match
Vacation
Personal Time

Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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it help desk support jobs in danville il

Help Desk Customer Service Technician I

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