JOB DESCRIPTION
TITLE: Manager in Training
POSITION: The Manager in Training position serves as a transitional phase between the roles of Shift Lead and Stand Manager. This developmental role spans a period of four to eight weeks and is specifically designed to equip team members with the necessary skills and experience for advancement into a management position.
During this training phase, the Manager in Training will have the opportunity to acquire knowledge about management, administrative tasks, and leadership responsibilities by assisting and observing the Manager in relevant duties. The Manager in Training functions as a dual advocate, representing both the Stand Manager and the Stand Team, and possesses the capability to independently oversee stand operations in the Manager's absence. This role is instrumental in facilitating a seamless transition into management while ensuring continuity of operations and providing support to the team.
AUTHORITY AND SUPERVISION:
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Reports to the Stand Manager
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This position does not have any direct reports
RESPONSIBILITIES:
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Operations
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Maintain excellent wait times, cleanliness, and guest interactions by acquiring the skills necessary to provide training, coaching, encouragement, and disciplinary action when necessary.
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Participate in on-the-job training in all areas of Stand management, including sales, operations, human resources, finance, and inventory management, to learn about stand operations, management skills, and company policies, practices, and culture.
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Observe and work closely with the manager to gain knowledge of the methods, procedures, and standards required for effective Stand management responsibilities.
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Adhere to the formal Management Training Program guidelines, which include attending periodic evaluations and achieving passing scores on assessments.
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Under the guidance of the Stand Manager, develop the capabilities to interview, hire, onboard, and train new team members.
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Complete all assigned tasks and assist with daily operations as needed.
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Develop proficiency in delivering regular coaching and developmental feedback to team members.
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Acquire the skills necessary to assess staffing needs and team member availability to create weekly shift schedules that adhere to the labor budget.
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Learn how to track and order necessary inventory, small wares, and equipment while minimizing the cost of goods sold by reducing waste and ensuring accurate reporting and ordering.
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Ensure proper cash handling, accurate deposits, and required operating cash to meet sales demands.
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Promptly and consistently implement and communicate management directives.
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Provide exceptional guest experience and assist the Stand Manager in handling any complaints or issues from the crew.
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Implement the skills and learning acquired above in the absence of the Stand Manager to maintain proficiency in all management functions.
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Perform other duties as assigned.
QUALIFICATIONS:
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Passion for 7 Brew’s Mission of cultivating kindness, one cup at a time.
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Must be proficient in all Brewista duties and skill sets.
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Must be proficient in all Shift Lead duties and skill sets.
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Experience with managing retail budgets and people.
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Can directly and graciously address team members' operational, procedural, or cultural concerns.
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Create and maintain genuine, uplifting interactions with guests for up to two minutes at a time.
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A valid driver’s license from the state of residence and the ability to travel to off-site meetings as needed.
SKILLS:
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Strong leadership and analytical skills
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Strong desire to motivate and inspire people
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Works well with multiple personality types under pressure.
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Ability to work both independently and as part of a team
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Excellent oral and written communication skills and ability to conduct and facilitate effective meetings
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Superior organizational skills and attention to detail
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Self-motivated with strong initiative to achieve high standards/results
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Ability to manage multiple projects, prioritize, and meet deadlines
COMPUTER SKILLS – To perform this job successfully, an individual should have:
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General competency with Microsoft Office Suite
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Experience with Adobe and SharePoint
CERTIFICATES, LICENSES, REGISTRATIONS
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Valid Food Safety Manager Certificate or ability to achieve one within 30 days of acceptance of the position
PHYSICAL/MENTAL CAPABILITY – The following are the minimum standards required for a team member to perform the primary duties of this job:
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Good vision for detailed tasks, such as reading monitors, documents, and driving; can see colors, patterns, and text clearly; has clear sight at 20 feet or more.
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Strong listening and speaking skills for following instructions and communicating; can hear and understand speech and sounds in different settings.
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Able to sit for long periods, move around the workplace, and regularly drive a motor vehicle.
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Dexterity and agility to use hands for tasks like operating equipment, typing, and handling office machines.
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Can reach overhead, bend, and lift items weighing up to 20 pounds.
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Able to handle moderate stress in a fast-paced setting with changing deadlines while multitasking.
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Can learn tasks, remember processes, stay focused, and make informed decisions quickly.
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Able to express thoughts clearly, consider different viewpoints, think critically, and be creative.
WORKING ENVIRONMENT
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May experience high noise levels in a lively work environment with loud music.
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Work indoors and outdoors, facing various weather conditions like heat, cold, rain, snow, and other elements.
HOURS OF WORK
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This is a full-time job that requires a minimum of 40 hours of work each week.
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Follows a flexible schedule, which may include early mornings starting at 5 a.m. and late nights until 11:30 p.m.
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Must work at least five shifts over five days each week to ensure coverage during all necessary times for smooth operations.
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Weekend and holiday shifts may be required.
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Availability by phone or in person is necessary to address any needs at the stand during the manager’s days off.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, Transcendent Brands’ job descriptions are not intended to be all-inclusive, and this document in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members may be assigned additional duties and tasks as needed to meet the organization's ongoing needs in addition to their primary responsibilities.
We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our team members unique.
