What's In It For You!
- Employee discounts
- Need flexible part time hours? We've got'em!
- Growth opportunities
- Help others through our charity partners
- Save the environment
- So much more!
Why We Will Love You
- Attention to detail - you've got an eye for it!
- You are eager to sort through donations searching for treasures
- You are neat and organized
- You are a team player ready to work with a diverse group of co-workers
- You love getting a lot done every day
- You are at least 18 and ready to join our processing team
What Does a Processing Team Member Do Anyway?
- Sort donated items and identify great finds
- Help identify recyclable items. Even if we can't sell it, we keep it out of the landfill
- Get those great finds sales floor ready
- Load and unload carts to get merchandise out safely and efficiently
Teamwork Makes The Dream Work
Our processing team works together to take great care of items provided by our donors and provide excellent treasures for our customers. Whether we are hanging the perfect jeans (thrifting one pair of jeans saves the world 1,800 gallons of water ya know!) or separating out recyclable materials, we combine our passion for customers and community service.
Why You Will Love Us: Our Mission, Vision and Values
Mission
To Give Back! By...
- Positively impacting the environment and the communities we serve
- Providing values that meet our customer's needs and wants
- Reducing millions of pounds of waste each year
- Supporting local charities
- Creating jobs
Vision
To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.
Values
- Real: I am genuine and approachable. What you see if what you get.
- Heart: I care. I listen with kindness and act with courage.
- Own: I take initiative, ask for help and follow through.
- Solve: I dig in, fix what matters, and move things forward.
- Grow: I meet challenges with optimism knowing I will win or learn.
Position Title: Processing Team Lead (Bilingual Required)
Reports To: Processing Supervisor
Department: Processing
FLSA Status: Nonexempt
Position Purpose and Objectives
The Bilingual Processing Team Lead is a key member of our leadership team, responsible for driving daily backroom operations and ensuring team members meet production and quality expectations. This hands-on role supports the Assistant Manager by training, coaching, and guiding the processing team to success while fostering a safe, clean, and efficient work environment.
Because this position works closely with a diverse team, fluency in both English and Spanish is required to effectively communicate instructions, provide coaching, conduct training, and support day-to-day operations. This is an excellent opportunity to build supervisory skills while making a direct impact on operational performance.
Roles and Responsibilities
- Oversee daily processing activities such as sorting, grading, pricing, tagging, hanging, and racking merchandise.
- Support planning and distribution of daily production goals across all processing areas.
- Ensure team performance aligns with productivity goals and Critical to Quality (CTQ) standards.
- Perform regular quality control checks to confirm accurate pricing, proper tag rotation, and merchandise condition.
- Train, coach, and onboard new team members, providing instruction in both English and Spanish as needed.
- Communicate daily expectations, operational updates, and safety procedures to English- and Spanish-speaking team members.
- Rotate staff through various stations to promote cross-training and minimize repetitive strain injuries.
- Monitor workflow and help move merchandise to avoid processing delays.
- Assist with seasonal changes, special projects, and promotional displays.
- Set the tone for the team by leading with a positive attitude, strong work ethic, and commitment to our Mission and Core Values.
- Maintain regular communication with store leadership on progress, concerns, and team needs.
- Ensure the backroom and workstations remain clean, safe, and well-organized.
- Promote and uphold OSHA safety standards and internal loss prevention practices.
- Serve as the main point of contact for the backroom in the absence of a supervisor or manager.
- Perform additional duties as assigned by the Processing Supervisor or Assistant Manager.
Skills and Qualifications
- Must be 18 years of age or older.
- Fluent in both English and Spanish (speaking, reading, and writing) is required.
- Previous leadership, team lead, or supervisory experience in a warehouse, retail, production, or processing environment is preferred.
- Reliable and consistent attendance.
- Strong verbal communication, coaching, and interpersonal skills.
- Excellent attention to detail and ability to multitask.
- Comfortable working in a fast-paced, physically active environment.
- Ability to lift and move bags of merchandise weighing up to 50 pounds.
- Capable of standing, walking, bending, and lifting for extended periods.
- Must be able to wear required personal protective equipment (PPE).
- Willingness to learn—comprehensive on-the-job training is provided.
Competencies
Never: 0% | Occasionally: 1–33% | Frequently: 34–66% | Continuously: 67–100%
Physical Demands
Frequently:
- Carrying up to 50 lbs.
- Pushing and pulling up to 25 lbs.
- Lifting up to 50 lbs.
- Climbing up to 14-foot heights.
- Balancing, stooping, kneeling, crouching, handling, and smelling.
- Walking on tile/concrete, bending, feeling, and reaching at waist and overhead levels.
Continuously:
- Standing on tile/concrete.
- Talking, seeing, and hearing.
Other
- Mostly regular and weekend hours, occasionally working evenings and holidays as business needs require.
- Work environment includes both indoor areas with semi-controlled temperatures and outdoor conditions with varying weather and temperatures.
Other Duties as Assigned
Please note that this job description may not cover every duty or responsibility that might arise during employment. Employees are expected to perform other duties as assigned, even if they are not specifically listed above.
This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for this position. The responsibilities outlined are intended to provide an overview of the primary functions of the role and may be modified as business needs evolve.
#IND123
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
