Overview:
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.
Responsibilities:
Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:
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First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
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Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
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Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
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Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
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Promoting development of employees within an inclusive environment
Where You'll Work:
This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates.
This position is located in Dayton, OH and responsible for leading a team who services these zip codes: 45003 45036 45068 45301 45302 45303 45304 45305 45306 45308 45309 45310 45311 45314 45315 45316 45318 45319 45320 45321 45322 45323 45324 45325 45327 45328 45330 45331 45332 45333 45335 45336 45337 45338 45339 45341 45342 45344 45345 45346 45347 45348 45349 45350 45351 45352 45354 45356 45358 45359 45360 45362 45363 45365 45370 45371 45373 45377 45378 45380 45381 45382 45383 45384 45385 45387 45388 45390 45402 45403 45404 45405 45406 45409 45410 45414 45415 45416 45417 45419 45420 45424 45426 45428 45429 45430 45431 45432 45433 45434 45435 45439 45440 45449 45458 45459 45826 45845 45846 45860 45865 45869 45883
Competitive candidates should reside within a commutable distance of this territory.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Qualifications:
Competitive candidates must demonstrate the following:
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Effective written and verbal communication skills
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Demonstrated leadership behaviors
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Promote and maintain a relentless focus on the customer when making decisions
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Candidly assess our environment and tackle challenges head-on
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Inspire and energize people to understand and achieve common goals
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Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
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May be required to complete Rope and Harness Safety Training
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A valid driver's license is required
Preferred:
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Bachelor's degree in a related field of equivalent work experience
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Claims operations and/or call center experience
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Prior leadership experience
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Experience with Xactimate, XactContents
Additional Details:
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Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s)
Our Benefits:
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
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Potential starting salary range: $107,000.00-$142,000.00 annually.
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Starting salary will be based on skills, background, and experience
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High end of the range limited to applicants with significant relevant experience
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Potential yearly incentive pay up to 24% of base salary
At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.-
Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
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Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
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Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
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Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
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Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
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Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!
