Top 4 Help desk analyst (tier i) Jobs in Dayton, Oh

Service Desk Systems Analyst
Concept Plus —Dayton, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
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Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
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Sr. PRPS Analyst SME - 7-14-26
Macalogic —Dayton, OH
- $110,000 - $135,000 a year
- Full-time
- 5 years
- English
- SQL
Quick Apply

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Service Desk Systems Analyst
Concept Plus —Dayton, OH
Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
Quick Apply
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
Excellent communication skills, with the ability to explain technical concepts to non-technical users. Ensure all tickets are thoroughly documented, including…
Quick Apply

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Tier 1 Technical Support Specialist
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This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
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Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
$17 - $21 an hour
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help desk analyst (tier i) jobs near dayton, oh

Service Desk Systems Analyst

Concept Plus -
Dayton, OH

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

System architecture
Network infrastructure
IP networking

Full Job Description

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About the role

Concept Plus is seeking a Service Desk Systems Analyst. This position supports a client Customer Service Team with on-site technical assistance at customer locations. Support is provided Monday–Friday, 0600–1800, through phone, email, self-service tickets, walk-ins, and on-site visits. Limited travel to customer sites may be required.

What you'll do

Provide Tier 1.5 and Tier 2 desktop support for faculty, staff, and classroom technologies.
Respond to and document user requests related to system performance, applications, and connectivity.
Troubleshoot hardware, software, and network issues, including account and security concerns.
Install, configure, and deploy computers, peripherals, and related hardware (PCs, Macs, printers, drives, cards, peripherals).
Create user accounts and support/troubleshoot identity and access provisioning
Support commonly used software such as Microsoft 365, web browsers, antivirus tools, Adobe products, and other standard applications.
Perform remote diagnostics to identify issues and take corrective action.
Log and manage all service activity using ServiceNow ITSM.
Escalate unresolved or complex issues to specialized support teams as needed.
Initiate and track warranty repair actions.
Conduct follow-up to confirm successful issue resolution and customer satisfaction.
Assist with basic network tasks, including cabling patching, switch port configuration, and endpoint connectivity.
Act as an early responder to potential security-related incidents.

Required Qualifications

Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum of 3 years of experience in a help desk or technical support role.
Must be able to meet requirements for DOD 8140 IAT 1 Certification (CompTIA A+, CompTIA Network +, CCNA Security, SSCP, or CND) within 6 months of hire
ITIL Foundations Certification preferred. · Microsoft/Azure certifications are a plus.
Working knowledge of networks and standard system/server architecture.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

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help desk analyst (tier i) jobs in dayton, oh

Service Desk Systems Analyst

Help Desk Analyst (Tier I)

Sr. PRPS Analyst SME - 7-14-26

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