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IT Technology Support

Heritage Behavioral Health Center -
Decatur, IL

Quick Apply

Job Details

Full-time
$24.00 - $31.25 an hour

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Job Posting Title

Information Technology Support

Job Description

Information Technology Specialist

Heritage Behavioral Health Center – Decatur, IL

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

Install software, updates, and patches on agency computers.
Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
Arrange vendor maintenance or escalation as needed.
Support data security and compliance (HIPAA, 42 CFR Part 2)
Maintain clear documentation and coordinate with IT vendors

Training & User Support

Train new staff on technology systems, software applications, and network access.
Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

Strong oral and written communication skills
Detail-oriented with excellent project and time management abilities
Ability to manage multiple tasks and prioritize effectively
Customer-focused, patient, and able to translate technical concepts clearly
Self-motivated and able to work independently or within a team

Education & Experience

High school diploma or equivalent (required)
2+ years of IT support experience (healthcare preferred) or
3+ years of clinical experience with strong technical skills
Experience working with various software applications preferred
Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
Hands-on experience with help desk functions, troubleshooting, or user support is desirable
Certifications (CompTIA A+, Network+, M365, CHTS) a plus
Valid driver’s license, reliable transportation, and proof of automobile insurance required

Why Join Heritage?

Collaborative, team-oriented environment
Opportunities for professional growth and learning
Chance to support mission-driven work that impacts your community

Quick Apply

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