Top 35 Call center Jobs in Defiance, Oh

Consumer Services Support Associate
Sauder Woodworking Co. —Archbold, OH
- $19.50 - $22.95 an hour
- Full-time
- Basic math
- Residential
- Ability to lift 50 pounds
- Health savings account
- Tuition reimbursement
Quick Apply
2d
Contact Center Representative - Credit Cards
OnPoint Community Credit Union —Continental, OH
- Full-time
- 3 years
- High school diploma or GED
- Travel
2d
Field / Phone Enumerator
National Association of State Departments of Agriculture —Bryan, OH
- From $17.75 an hour
- Part-time
- Hybrid work
- Residential
- Communication skills
- Entry level
- Mileage reimbursement
- Work from home
Quick Apply
On-Call Substitute/Senior Center
County of Fulton —Wauseon, OH
- $15 an hour
- Part-time
- Serving
- Clean driving record
- High school diploma or GED
Quick Apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

Contact Center Representative
3Rivers Federal Credit Union —Fort Wayne, IN
Dexterity to do multiple functions at the same time, ie. answer phones, take notes, and perform transactions. Team Members in this role perform transactions and…
$16.39 - $22.33 an hour
Quick Apply
Contact Center Representative - Credit Cards
OnPoint Community Credit Union —Continental, OH
Effectively communicate with members and colleagues on general and complex credit card inquiries, troubleshooting requests, bringing appropriate resolution to…
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply
Inside Sales Representative
Renewal by Andersen of Alabama —Columbus, OH
Valid driver's license and reliable transportation for work. In this role, you would be calling outbound and receiving inbound calls within our warm contact…
$15 - $24 an hour
Quick Apply
9d

Show more jobs in cities nearby

I want to receive the latest job alert for call center in defiance, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near defiance, oh

Support Associate jobs in Columbus, OH

Direct Support Professional jobs in Mechanicsburg, PA

Support Associate jobs in Crofton, MD

Support Associate jobs in San Jose, CA

Support Associate jobs in Houston, TX

Technical Support Remote Night jobs in Atlanta, GA

Call Center Representative jobs in Riverview, FL

Call Center Representative jobs in Tallahassee, FL

Providence Medical Center jobs in Kansas City, KS

Customer Service Representative Remote jobs in Arlington, TX

Fulfillment Center jobs in New Jersey

Call Center Representative jobs in Albany, GA

Remote Retail Customer Service Representative jobs in Florida

Call Center Representative jobs in Merced, CA

Enumerator jobs in Washtucna, WA

Enumerator jobs in Lansing, MI

Enumerator jobs in Blakeslee, PA

Survey Enumerator jobs in Lynwood, CA

Remote Call Center jobs in Louisville, KY

Evening Remote Call Center jobs in Texas

Consumer Services Support Associate

Sauder Woodworking Co. -
Archbold, OH

Quick Apply

Job Details

Full-time
$19.50 - $22.95 an hour
2 days ago

Benefits

Health savings account
Tuition reimbursement

Qualifications

Live chat
Email customer support
Phone communication
Customer order taking
Basic math
Client rapport building
Customer engagement
Desktop applications
Productivity software
Grammar Experience
Technical Proficiency
Email support
Client interaction via phone calls

Full Job Description

Sauder Family Companies is a family-owned group of manufacturing businesses headquartered in Archbold, Ohio.

Across Sauder Woodworking, Sauder Building Products, and Sauder Manufacturing, we design, manufacture, and market furniture, cabinetry, closets, and specialized commercial furnishings that serve customers throughout North America. With a legacy spanning more than 90 years, we are united by a commitment to craftsmanship, innovation, customer service, and creating opportunities for our team members and communities.
________________________________

Sauder Woodworking is North America’s leading producer of ready-to-assemble furniture and one of the top five residential furniture manufacturers in the United States. We are seeking a motivated, customer-first professional to join our Consumer Services team. As a Consumer Service Support Associate, you will deliver an exceptional experience with every interaction by providing honest, friendly, timely, and knowledgeable service.
If you are a strong collaborator, an eager learner, and someone who thrives in an upbeat, engaging inbound contact center environment, this may be the career opportunity you’ve been looking for. Sauder Consumer Services is a nationally recognized Center of Excellence*. We provide warranty service for replacement parts, assembly assistance, and product information by email, phone, and chat Monday through Friday, 8:30 AM to 5:00 PM ET.

Check out this video to learn more about our CS position!

KEY RESPONSIBILITIES

Communicates directly with consumers by phone, email, and chat
Provides accurate product, assembly, warranty, and replacement part information
Accurately processes orders in accordance with established best practices
Collects, documents, and shares consumer feedback thoroughly and accurately
Meets department expectations for productivity and contact quality metrics

QUALIFICATIONS
Essential Knowledge & Skills
Excellent written and verbal communication skills

Handles emails, calls, and chats with professionalism and care
Communicates clearly and effectively using proper grammar and punctuation

Strong multitasking skills

Navigates multiple applications while managing customer contacts efficiently
Processes orders and shares information accurately, efficiently, and professionally
Follows established procedures and best practices consistently

Problem-solving and decision-making skills

Actively listens and asks clarifying questions when needed
Collaborates with others to evaluate options and identify solutions that deliver the best results
Applies both creative and analytical thinking to resolve issues
Demonstrates basic math skills

Attention to detail

Reviews work carefully for completeness, accuracy, and quality
Completes repetitive or routine tasks with consistency and attention to detail
Follows required procedures to ensure tasks are completed thoroughly and correctly

Patience and empathy

Recognizes customer concerns and responds with understanding and professionalism
Responds respectfully and without judgment
Builds trust through positive, helpful, and reliable service

Technical proficiency

Proficient in Microsoft Office applications
Learns new software applications quickly and confidently
SAP experience is a plus

Strong time management skills

Performs consistently within department metrics and expectations
Works toward individual goals with focus and accountability

Cognitive agility

Adapts quickly and shifts priorities or approaches as needed
Remains open to new ideas, feedback, and process improvements
Participates in projects or tasks outside of daily responsibilities as needed

Education & Experience

Associate degree, professional certification, or equivalent combination of experience and training preferred
Previous customer service or contact center experience is a plus

PAY SUMMARY
Expected offer range: $19.50/hour - $22.95/hour. The actual salary will be based on factors such as relevant experience and skills. The max salary listed is not the top of the pay band.

PHYSICAL DEMANDS
The physical demands described below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 50 pounds. Assembly of ready-to-assemble furniture is required for training purposes.

Center Of Excellence is certified by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

Sauder is a family company, so we believe in a healthy work-life balance for our employees. We want employees to know their time here is more than just a job--they can build a life-long career at Sauder. We have a culture of continuous improvement and internal advancement. We provide 3 weeks of vacation and a full benefit package beginning at 30 days. Other perks include 401(k), a company-funded health savings account, free counseling, furniture discounts, and tuition reimbursement.

Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran

Quick Apply

Refine Your Search

call center jobs in defiance, oh

Consumer Services Support Associate

Contact Center Representative - Credit Cards

Field / Phone Enumerator

On-Call Substitute/Senior Center

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center in defiance, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected