Dental Health Associates (DHA) in Madison, WI is seeking a full-time Patient Coordinator to join our Old Sauk Clinic team. As the first point of contact for patients, you'll play a vital role in creating a welcoming environment while supporting the clinic's daily operations. As a doctor-owned and locally led practice—not a DSO or corporate chain— we value people over quotas and foster a culture where staff contributions are recognized and supported.
Job Description
In this role, you'll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA's doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients.
Position Overview
As a Patient Coordinator at Dental Health Associates (DHA), you'll be the first point of contact for patients, providing them with a welcoming, professional, and efficient experience. You'll play a key role in managing front desk operations, coordinating patient flow, and ensuring that every patient has a positive and seamless experience from check-in to check-out. Working in a collaborative environment, you'll support our dental team and help maintain the smooth operation of our busy clinics.
Responsibilities
- Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
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Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
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Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
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Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
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Maintain accurate and confidential patient records, adhering to compliance standards.
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Collaborate with the dental team to ensure seamless communication and outstanding patient care.
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Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.
Qualifications
- High school diploma or equivalent.
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A genuine passion for delivering top-notch patient care.
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Strong communication and interpersonal skills with a friendly and professional demeanor.
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Detail-oriented, organized, and reliable team player with a strong work ethic.
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Ability to multitask and thrive in a fast-paced environment.
Working Conditions
This in-person position offers openings at our Old Sauk location. Offering convenient daytime hours and the opportunity to collaborate with a dedicated team committed to delivering exceptional patient care.
About Dental Health Associates
For more than 55 years, DHA has served the Madison community with high-quality dental and orthodontic care. Unlike DSOs (Dental Service Organizations), we are doctor-owned and focused on patients and staff, not investors. Our recognition as Madison's Favorite Place to Work, Best Dental Practice, and Best Orthodontist reflects our commitment to both exceptional care and a positive work environment.
At Dental Health Associates (DHA), we are passionate about delivering exceptional dental care and creating a fulfilling, growth-oriented workplace. As a doctor-owned dental practice with seven clinics in the Madison area, we offer a unique opportunity to develop your career while collaborating with experienced dentists and leadership teams. Our supportive culture values professional growth, personal development, and team collaboration.
Why Join Dental Health Associates?
At Dental Health Associates, we're committed to helping you grow in your career while providing the support you need to succeed. We offer opportunities for advancement, a collaborative work environment, and a comprehensive benefits package to support your personal and professional goals. Apply today to start a career that prioritizes your growth and values your contributions.
- Career Growth Opportunities: Whether you're starting your journey in healthcare or looking to expand your expertise, DHA offers opportunities to develop and advance your career.
- Supportive Work Environment: Join a team where collaboration and mutual respect are at the core of everything we do.
- Community Impact: Join a practice that actively gives back to the community through initiatives such as Tri 4 Schools, the Oregon Kids Triathlon, All City Swim, Big Brothers Big Sisters, Boys & Girls Club, the UW-Madison Carbone Cancer Center, Gilda's Club, and many other meaningful causes.
- Work-Life Balance: Enjoy a predictable schedule with paid time off and a focus on your well-being.
Compensation
Starting at $19 per hour, with opportunities to earn more based on experience and performance.
Benefits
We provide a robust benefits package to support your health, financial security, and work-life balance, including:
- 401(k)
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401(k) matching
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Dental insurance
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Employee assistance program
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Employee discount
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Flexible spending account
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Health insurance
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Life insurance
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Paid time off
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Profit Sharing
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Referral program
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Vision insurance
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
Dental Health Associates of Madison, LTD is an equal opportunity employer and values diversity.
