Top 41 Customer service manager Jobs in Delano Mn

Customer Relationship Program Manager
Protolabs —Maple Plain, MN
- $70,000 - $101,100 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Writing skills
- Research
- Health savings account
- Employee stock purchase plan
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Customer Service Supervisor
Border States Industries, Inc. —Maple Grove, MN
- $64,000 - $96,000 a year
- Microsoft Excel
- Inventory management
- Computer literacy
- Health savings account
- Paid holidays
Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
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Customer Success Manager
Work Truck Solutions Inc —Young America, MN
- Email
- Microsoft Word
- Research
- Mid-level
- Paid holidays
- Disability insurance
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Customer Service Lead
Flow Control Group —Maple Grove, MN
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
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Area Service Manager
Huntington Bank —Minnetonka, MN
- $77,000 - $154,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Paid holidays
Customer Service - Self Storage Manager
Public Storage —Ramsey, MN
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
10d
Customer Operations Lead
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $65,200 - $97,800 a year
- Email
- 5 years
- Mid-level
- Travel
- Paid holidays
- Health insurance
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Director, Business Relationship Management - Customer Experience
UnitedHealth Group —Eden Prairie, MN
- $134,600 - $230,800 a year
- Full-time
- Pass drug screening
- Analysis skills
- Presentation skills
2d
Associate Customer Experience Manager
Elevation Labs —Spring Park, MN
- $40,000 - $60,000 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
Quick Apply
6d
Guest Experience Champion
Steele Brands Management LLC —Wayzata, MN
- Full-time
- Marketing
- Mid-level
- Continuous improvement
Customer Service Manager
Hobby Lobby —Maple Grove, MN
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
Customer Experience Manager
Elevation Labs —Spring Park, MN
- $50,000 - $70,000 a year
- Full-time
- 5 years
- Business development
- Bachelor's degree
- Wellness program
- Health insurance
Quick Apply
6d
Customer Success Manager - SMB
Arctic Wolf —Eden Prairie, MN
- $43,800 - $92,400 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- AD&D insurance
5d
HFA Client Support Relationship Manager
U.S. Bank National Association —Hopkins, MN
- $71,400 - $84,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
9d
Employee Benefits Operations Manager
M3 Insurance Solutions —Minneapolis, MN
- $98,000 - $110,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Windows
- Profit sharing
- Paid parental leave
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Maple Grove, MN
- $18.00 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Technical Support and Warranty Management
PwrQ Holdings LLC —Hanover, MN
- Engineering
- Office
- Travel
Quick Apply
13d
Customer Service Manager
Exos —Minneapolis, MN
- $20 - $24 an hour
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
Regional Manager of Client Success
IDeaS —Bloomington, MN
- Hybrid work
- Microsoft Outlook
- 11+ years
- English

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Customer Relationship Program Manager

Protolabs -
Maple Plain, MN

Quick Apply

Job Details

Full-time
$70,000 - $101,100 a year

Benefits

Health savings account
Caregiver leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Writing skills
Industry trends
Sales management systems proficiency
Managing projects
CRM system proficiency
Analytics

Full Job Description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Customer Relationship Program Manager!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Customer Relationship Program Manager is responsible for enhancing customer relationships by managing special requests and high impact orders for the organization. The role has a strategic focus while identifying actions and directions that support all customers and aligning processes to support the customer experience through the life of the customer. This role is responsible for helping maintain customer relationships by making the production order process as seamless as possible for the entire customer base and includes building strong working relationships across functional teams to support customer success. The role will also take a leadership role in aligning Protolabs’ processes with customer needs, identify and address any gaps, while mitigating risk to ensure success throughout the entire customer relationship lifecycle. This role will serve as a hub for servicing and supporting the interaction of customer orders with all impacted parties and will be expected to be adept at problem solving, coordination of resources (internal and external), enhancing relationship with customer stakeholders, and protecting and promoting the Protolabs brands.

What you'll do:

Acts as a point of contact for problem solving and order delivery.
Manages cross-functional relationships, ensuring consistent and coordinated customer response and customer experience.
Supports the customer through the order lifecycle including oversight of projects as well as the completion of orders and processing.
Manges and reports on key Customer metrics through a standard scorecard for both internal and external stakeholders.

Actively solicits customer feedback; will record, analyze, report on, and address issues that are identified. Changes or remediations should be applied to the all-customer interactions as applicable.
Develops and maintains project timelines and order processes. Facilitate project scoping and scheduling efforts to determine commitments and timelines driving alignment across stakeholder and delivery teams.
Use influence to drive results across the multi-functional team. May manage direct and indirect reports in designated departments locally and remotely in a matrix environment.
Promote cross-functional collaboration.
Thinks strategically and promote the needs of all customers.
May support individual customers based on qualification.
Remains aware of industry trends as they apply to the customer.

Represent the core values of Protolabs in all interactions.

Promote cross-level and cross-functional collaboration.

Proactively identifies and acts on risks and opportunities to enhance the customer experience.

What it takes:

BA/BS or equivalent experience
5 to 8 years of customer service experience, experience in manufacturing preferred but not required.
Experience in medical manufacturing or medical industry preferred
Experience managing large scale initiatives and complex orders
Experience with Customer Relationship Management system.
Strong negotiation and influencing skills.
Ability to communicate confidently – both in speaking and in writing – with Colleagues and Customers from all levels of the organization.
Ability to research and keep informed on industry trends as they apply to the Customer/Customer industry.
Strong analytical and problem-solving skills
Thinks strategically.
Effectively manages and balances multiple priorities.

Preferred Qualifications:

Salesforce experience

What's in it for you?

We offer a competitive salary and annual bonus opportunity
In addition, we offer amazing benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

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Refine Your Search

customer service manager jobs in delano mn

Customer Relationship Program Manager

Customer Service Supervisor

Senior Customer Service Manager

Customer Success Manager

Customer Service Lead

Area Service Manager

Customer Service - Self Storage Manager

Customer Operations Lead

Director, Business Relationship Management - Customer Experience

Associate Customer Experience Manager

Guest Experience Champion

Customer Service Manager

Customer Experience Manager

Customer Success Manager - SMB

HFA Client Support Relationship Manager

Employee Benefits Operations Manager

Customer Service & E-Commerce Supervisor - Full Time

Technical Support and Warranty Management

Customer Service Manager

Regional Manager of Client Success

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