Description:
Are you passionate about people, community engagement, and making a real difference in residents' lives? Janesville Garden Court is seeking an energetic, organized, and service-focused Assistant Community Manager to help create an exceptional living experience for our residents while supporting the daily operations of our affordable housing community.
As our Assistant Community Manager, you'll be at the heart of the community, helping residents feel at home while ensuring smooth property operations. Responsibilities include:
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Welcoming prospective and current residents with outstanding customer service
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Assisting with leasing, applications, move-ins, and renewals
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Supporting compliance requirements for Section 8 and Section 42 affordable housing programs
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Maintaining accurate resident files and property records
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Coordinating resident communications
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Responding to resident inquiries and resolving concerns professionally and promptly
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Assisting with rent collection, reporting, and administrative tasks
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Working closely with the Community Manager and Maintenance Team to ensure resident satisfaction
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Helping create a positive, safe, and welcoming community environment
We're seeking someone who combines professionalism with genuine care for people.
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Previous property management, leasing, affordable housing, or customer service experience
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Knowledge of HUD, Section 8, LIHTC/Section 42 compliance, or a willingness to learn
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Strong organizational and administrative skills
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Excellent communication and interpersonal abilities
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Proficiency with Microsoft Office and property management software
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Ability to multitask in a fast-paced environment
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Positive attitude, attention to detail, and commitment to resident service
Who We Are
At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls — with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.
We are committed to being a highly regarded property management company — and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.
If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength — we'd love to hear from you.
Why Join ACC?
At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:
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Competitive pay with bonus opportunities.
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Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
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Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
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Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
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Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
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Paid time off, provided up front, to recharge and reset.
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10 paid holidays, that include a floating holiday and a birthday holiday.
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Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!
Essential Duties
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Ensure complexes and vacancies are ready for showings and move-in dates.
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Effectively communicate property features and amenities to all prospects.
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Answer questions to all prospects and potential applicants in a timely manner.
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Conduct showings of vacant units to all interested prospects.
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Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
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Address resident concerns and all maintenance requests in a timely manner.
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Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
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Generate, distribute, and monitor renewal notices and follow up accordingly.
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Coordinate and process all lease paperwork for all move in and move outs.
- Collect payment of rent according to company procedures and policies.
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Assist in the attention to all delinquency matters and reporting as need be.
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Maintain strong resident relations while continuing to enact company and community policies.
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Assist Community Manager in resident relations.
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Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
- Record and document all resident correspondence as appropriate.
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Report and document all accident and emergency situations to the Community Manager in a timely manner.
- Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
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Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
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Understand, maintain, and stay up to date on assigned property(s) description and classification.
- Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
Requirements:
Knowledge, Skill & Ability Requirements
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High School diploma or equivalent required.
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Previous customer service experience required.
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1-2 years of leasing or property management experience preferred.
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Knowledge and experience in office or clerical setting.
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Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
- Experience with Onesite software is a plus.
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Maintain valid driver's license with acceptable driving record.
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Flexibility with working hours and availability for later hours or Saturdays as needed.
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Ability to prioritize and possess efficient time management skills.
- Demonstrates excellent verbal and written communication skills.
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Goal-oriented and team player.
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Ability to work independently under tight deadlines.
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Exhibits a degree of professionalism and respect through appearance and interactions with others.
- Ability to lift to but not limited to 25 pounds unassisted and as needed.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.
Physical Demands
The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.
Travel
Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.
ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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