Top 8 guest relations operator Jobs in delaware

Representative - Call Center Agent (Part Time)
Bally's Dover Casino Resort —Dover, DE
- $16 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
GUEST RELATIONS - OPERATOR
Beebe Healthcare —Lewes, DE
- $16.25 - $25.19 an hour
- Part-time
- Hospital
- Computer literacy
- High school diploma or GED
Ordinary Seaman - Seaward Services - CTV
Hornblower —Delaware
- $216.30 a day
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
8d
Emergency Medical Technician (EMT)
Delaware Park Casino & Racing —Wilmington, DE
- $22 an hour
- Part-time
- Microsoft Word
- Background check
- CPR Certification
Mate - Seaward Services
Hornblower —Delaware
- $500 a week
- Full-time
- 18 years or older
- Microsoft Excel
- 5 years
Quick Apply
Restaurant Supervisor - Macau Kitchen
Bally's Dover Casino Resort —Dover, DE
- $17.50 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Cafe FOH/BOH Team Member
Urban Air Adventure Parks —Christiana, DE
- Weekends as needed
- ServSafe
- Basic math
- High school diploma or GED

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Representative - Call Center Agent (Part Time)
Bally's Dover Casino Resort —Dover, DE
Handles guest room deposits via credit cards that are placed on reservations. Understand the impact of voice tone when speaking with guests.
$16 an hour
Quick Apply
GUEST RELATIONS - OPERATOR
Beebe Healthcare —Lewes, DE
At least 6 months of switchboard operations and/or experience as an information receptionist preferred. Excellent communication and public relations skills.
$16.25 - $25.19 an hour

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Representative - Call Center Agent (Part Time)

Bally's Dover Casino Resort -
Dover, DE

Quick Apply

Job Details

Part-time
$16 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Childcare

Qualifications

Computer operation
Phone communication
Computer literacy
English
Hotel and accommodations guest complaints handling

Full Job Description

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Representative - Call Center Agent Part Time

Responsibilities:

Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile.
Ability to lead the call without impacting actually listening to the voice of the customer.
Ability to quickly and accurately input information into various systems.
Seeks and acts upon opportunities to up-sell accommodations.
Maintains guest confidentiality at all times when reviewing information.
Registers guests in player tracking software for select invitational events.
Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests.
Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager.
Must have a clear speaking voice, be comfortable with phone work and date entry.
Needs to be able to type information into computer while speaking to customer on the phone.
Promotes positive and productive motivation within the department.
Respond to all guest inquiries professionally, courteously and promptly.
Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.
Will handle hotel room reservations and casino offers. Handles additional offers for special events as required.
Handles guest room deposits via credit cards that are placed on reservations.
Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems.
Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc.
Assists with overflow calls from other properties as required.
Maintains an effective and professional manner with all customers.
Performs filing assignments as directed.
Works safely, following all established safety rules and regulations.
Communicates effectively with co-workers, supervisors and guests.
Follows all relevant policies and procedures.

ADDITIONAL FUNCTIONS:

Performs other duties as assigned.

Qualifications:

High school diploma, GED or equivalent work experience required.
Strong computer literacy skills.
Must have excellent written and oral English communication skills, and telephone etiquette skills.
Prior call center or customer service experience preferred.
Must possess excellent hospitality and guest relations skills.
Must be able to report to work on time as scheduled.
Must be proactive and work well under pressure in a fast paced environment.
Must be able to respond calmly and make rational decisions when handling guest conflicts.
Must have outstanding coordination and organizational skills with the ability to multi-task.
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor.
Must be able to work a varied shift schedule, including weekends and holidays.
Must present an overall professional appearance and report to work in appropriate attire
Must have the ability to work well with fellow employees – must be a team player.

What’s in it for you:

Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Enjoy 30 days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Target Hourly Starting Rate: $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

guest relations operator jobs in delaware

Representative - Call Center Agent (Part Time)

GUEST RELATIONS - OPERATOR

Ordinary Seaman - Seaward Services - CTV

Emergency Medical Technician (EMT)

Mate - Seaward Services

Restaurant Supervisor - Macau Kitchen

Cafe FOH/BOH Team Member

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