Top 8 it helpdesk technician Jobs in delaware

IT Helpdesk Technician
Goodwill of Delaware and Delaware County —Wilmington, DE
- Computer Science
- Mid-level
- Office
- Paid holidays
- Dental insurance
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Technician - Network
Bally's Dover Casino Resort —Dover, DE
- $19.50 an hour
- Weekends as needed
- Computer science
- Computer Science
- Research
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —New Castle, DE
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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MO427-Help Desk Analyst 10830
FHR —Dover, DE
- Mid-level
- Typing
- Communication skills
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Technician - Network
Bally's Dover Casino Resort —Dover, DE
College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
$19.50 an hour
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IT Helpdesk Technician
Goodwill of Delaware and Delaware County —Wilmington, DE
In this role, you will combine technical expertise with customer-focused support to ensure Goodwill team members have secure, reliable, and user-friendly access…
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Desktop Support Technician
UNION SUPPLY GROUP INC —Groveport, OH
Provide support to users relating to both hardware and software problems on their PC’s, laptops, printers, IoT equipment, office phones, and cell phones.
$65,000 - $75,000 a year
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IT Field Support Technician
LifeStance Health —Hilliard, OH
1–3 years of experience in a technical support or help desk role. LifeStance reserves the right to ultimately pay more or less than the posted range and offer…
$25 - $28 an hour
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it helpdesk technician jobs near delaware

IT Helpdesk Technician

Goodwill of Delaware and Delaware County -
Wilmington, DE

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Job Details

Benefits

Paid holidays
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

Associate's degree
IT department experience

Full Job Description

Are you passionate about technology, problem-solving, and creating exceptional user experiences

If so, we are looking for a motivated IT Helpdesk Technician to support and enhance the technology systems that power our mission-driven organization.

In this role, you will combine technical expertise with customer-focused support to ensure Goodwill team members have secure, reliable, and user-friendly access to the technical tools and systems needed to perform their roles. You will play a key role in improving productivity and driving continuous improvement across the organization.

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do

Help Desk & Technical Support

Manage Help Desk operations and deliver timely, effective technical support
Troubleshoot issues related to hardware, software, cloud services, virtual desktops, and POS systems
Maintain secure, stable, and high-performing IT environments
Support and administer Microsoft 365 applications and services
Assist users with cloud-based platforms, collaboration tools, and digital workflows
Support Power Platform solutions and user adoption initiatives

AI & Innovation

Utilize AI-powered tools to streamline IT support and improve workflows
Help implement automation and predictive maintenance solutions
Analyze feedback and insights to improve digital experiences organization-wide

Training & User Experience

Train team members on Microsoft 365, AI tools, POS systems, and security policies
Create clear documentation, user guides, and knowledge base articles
Promote technology adoption and improve overall user engagement

Compliance & Continuous Improvement

Ensure support processes align with organizational standards and compliance requirements
Track and report Help Desk performance metrics and service effectiveness
Stay current with emerging technologies, certifications, and IT best practices

What We are Looking For

Associate’s degree in Information Technology, Computer Science or a related field and at least one year of IT support and user-focused service experience.
Strong knowledge of Microsoft 365 platform administration.
Hands-on experience with end-user device support.
Familiarity with AI-powered tools, automation, and analytics for IT operations.
Excellent problem-solving and analytical skills, with the ability to manage escalations effectively.
Strong communication skills, able to explain technical concepts to non-technical users.
Collaborative mindset and strong interpersonal skills for working across departments and vendors.
Strong organizational skills with attention to detail in documentation, compliance, and process improvement.
IT certifications such as ITIL, CompTIA, Microsoft 365 Certified, Azure Administrator, or similar certification is preferred.

What We Offer

Competitive salary
Health, dental, and vision insurance
401(K) employer contribution
Paid time off and holidays
Employee discounts
Career growth and advancement opportunities
Ongoing training and development

Work Environment

This role requires sitting for extended periods and working in an office setting. Frequent travel to store and warehouse locations is required to provide on-site technical support and ensure consistent technology performance across all sites. The position has regular exposure to office and retail technology equipment. The noise level is typically moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Join Our Team

Are you ready to take the next step in your IT career and improve the digital experiences of others

Apply today to contribute to innovative technology support that empowers teams across Goodwill of Delaware & Delaware County.

Quick Apply

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it helpdesk technician jobs in delaware

IT Helpdesk Technician

Technician - Network

Now Hiring IT and Telecom Field Technicians

MO427-Help Desk Analyst 10830

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