CARIDAD CENTER
POSITION TITLE: Eligibility Interviewer and Medical Interpreter
REPORTS TO: Manager of Eligibility and Benefits
FLSA STATUS: [ ] Exempt [ X ] Non-Exempt
COMPANY SUMMARY:
The Caridad Center offers comprehensive medical, vision, & dental care for the uninsured and underserved children & families of Palm Beach County. More than 700 doctors, dentists, nurses, dental hygienists, as well as many others in the area of outreach & education give their time so generously to help our cause. The Caridad Center strives to ensure that the uninsured and underserved individuals and families of Palm Beach County receive our life-changing healthcare, education, and outreach programs. Caridad gives families a fighting chance to stay healthy and to get the proper medical, vision, & dental treatment. For thousands of people in Palm Beach County who come from all walks of life, Caridad is the only hope they will have for living a healthy life.
POSITION SUMMARY:
The Eligibility Interviewer and Medical Interpreter is responsible for providing exceptional customer service and ensuring all Caridad Center patient eligibility procedures are followed. The responsibilities of this role include greeting patients, completing the eligibility process in accordance with standard operating procedures, interviewing patients, and inputting medical eligibility information into electronic recording systems. They will additionally assist patients in accordance with center policies ensuring patients receive the best possible service at Caridad Center.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Greets patients/visitors and adequately explains the eligibility process according to Medical Clinic guidelines.
- Interviews patients, processes applications, and determines patient eligibility for Caridad Center services.
- Provides eligible patients with HIPAA regulation documentation.
- Obtains and confirms all patient/guardian signatures as required.
- Provides patients with information regarding Patient Rights & Responsibilities.
- Refers patients to the Health Care District or Medicaid, if necessary.
- Refers patients to Front Desk Reception to schedule future appointments.
- Requests and documents copy of patient’s ID, proof of home address, and proof of income in patient’s chart.
- Requests any correlating medical documentation and documents within the patient’s chart.
- Inputs eligibility information into electronic record systems for medical, dental, or vision services.
- Ensures the security, confidentiality, completeness, and accuracy standards of medical record-keeping.
- Interprets patient complaints to attending physicians.
- Interprets physician questions to the patient.
- Interpret patient responses to physicians.
- Interprets physicians’ instructions to patients regarding follow-up care, appointments, medication instructions, etc., as needed.
- Other duties as needed
QUALIFICATIONS:
- Bilingual (English/Spanish) Required.
- High school diploma or GED required.
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) required.
- 2+ years clerical experience preferred.
- Excellent organizational and communication skills.
- Ability to collaborate with a team.
- Ability to comply with all HIPPA Regulations.
- Ability to perform work with great attention to detail and accept constructive criticism.
- Ability to manage a flexible work schedule; including Saturdays.
NON-DISCRIMINATION STATEMENT:
Caridad Center, Inc. does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. A non-discrimination clause concerning employment opportunity is incorporated in the Employee Policy and Procedure Manual. The Caridad Center, Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA).This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Continued employment is dependent on availability of funding resources.
RACIAL EQUITY STATEMENT:
Caridad Center Inc., vows to be a reliable partner and a strong advocate in the advancement of racial equity for marginalized individuals in our organization, and in our community at large. We aim to bring awareness of social and institutional racism (in its many different forms), to our organization and our community, for clear understanding of the mission of our team. We seek to be diverse and inclusive of all races, ethnicities, genders, sexualities, and abilities both within our organization as well as the people we serve. We will foster a health system that addresses racial disparities and allows all individuals to receive equal treatment with positive outcomes.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Required)
- Haitian Creole (Preferred)
Ability to Relocate:
- Boynton Beach, FL 33472: Relocate before starting work (Required)
Work Location: In person
