Top 8 Help desk analyst Jobs in Deltona, Fl

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk
Deloitte —Lake Mary, FL
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
7d
eClinicalWorks (eCW) Analyst
Central Florida Rheumatology Consultants LLC —Lake Mary, FL
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- 3 years
- High school diploma or GED
Quick Apply
ERP Systems Analyst
Wiginton Corp —Sanford, FL
- $55,000 - $80,000 a year
- Full-time
- 5 years
- SharePoint
- Senior level
- Employee stock ownership plan
Quick Apply
SENIOR SYSTEM ANALYST
APCO International —Daytona Beach, FL
- $70,000 - $80,000 a year
- Full-time
- Computer Science
- 5 years
- SQL
Quick Apply
3d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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help desk analyst jobs near deltona, fl

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk

Deloitte -
Lake Mary, FL

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Job Details

Full-time
7 days ago

Qualifications

Knowledge management
Incident report management
Employee relationship building
High school diploma or GED
Customer support ticket management
Customer service knowledge base
Ticketing system technical support

Full Job Description

Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

Work you'll do

As a Delivery Analyst, Infrastructure Engineering Solutions on the Hybrid Cloud Infrastructure team, you will be responsible for:

Support multiple clients in a fast-paced operations environment
Monitor dashboards and alerting tools, respond to inbound support requests, and follow established procedures, scripts, policies, and knowledge base articles
Create, update, and document tickets for each request, alert, or incident
Troubleshoot common end-user support issues and escalate issues in accordance with defined procedures
Manage multiple screens, applications, and tasks simultaneously while meeting service expectations

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Hybrid Cloud Infrastructure offering provides specialized engineering capabilities to design, implement, manage, and operate hybrid cloud environments, modernize networks and AI infrastructure from the core to the edge, and incubate new infrastructure and device services to help clients stay ahead with the latest technology advances.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

High school diploma
Ability to work 12:00 PM-9:00 PM Eastern Time, Tuesday through Saturday
Experience using a ticketing system and knowledge base tools
Experience in a help desk, service desk, call center, network operations center (NOC), security operations center (SOC), or operations support environment
Experience troubleshooting common end-user support issues
Ability to work in a hybrid model while residing within a commutable distance to Gilbert, Lake Mary, or Mechanicsburg
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience supporting multiple screens, applications, and tasks simultaneously
Experience identifying, documenting, and escalating alerts, requests, or incidents
Experience working in high-volume or time-sensitive support environments
Ability to work weekends or holidays, as needed

#DeloitteNDO

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Refine Your Search

help desk analyst jobs in deltona, fl

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk

eClinicalWorks (eCW) Analyst

ERP Systems Analyst

SENIOR SYSTEM ANALYST

Epic Healthy Planet Analyst II

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