Top 13 Help desk Jobs in Denison, Ia

Project Analyst
Professional Computer Solutions —Denison, IA
- $45,000 - $55,000 a year
- Full-time
- Background check
- Up to 50% travel
- Customer service
- Health savings account
- Health insurance
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Project Analyst

Professional Computer Solutions -
Denison, IA

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Job Details

Full-time
$45,000 - $55,000 a year
13 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Teamwork
Customer service
Managing clients in a customer support role
Driver's License
Problem-solving
Accounting
Desktop applications
Computer skills
Productivity software
Associate's degree
Accounting

Full Job Description

Position Summary

The Project Analyst provides client support, implementation assistance, and application expertise for PCS solutions. This role works with clients to resolve issues, support implementations, and assist with testing, documentation, and training while identifying client needs and recommending appropriate PCS or third-party solutions. The Analyst collaborates with internal teams to deliver high-quality service and support ongoing product development and improvement.

Essential Functions and Duties

1. Provide client support via phone, email, and online tools to resolve application issues and assist users with PCS Business Services applications.
2. Identify client needs during support interactions and communicate potential opportunities for additional PCS products or services.
3. Participate in the implementation of Business Services applications at client sites or remotely, as directed.
4. Assist with software development activities such as testing, documenting functionality, and validating system performance.
5. Develop working knowledge of PCS Business Services applications to effectively support clients and assist with basic training.
6. Document support activities, solutions, and client interactions according to company procedures.
7. Collaborate with internal teams to troubleshoot issues, improve processes, and support successful client outcomes.
8. Participate in internal meetings, training, and knowledge-sharing activities to maintain and expand product expertise.

Education and Experience

·Associate’s or Bachelor’s degree in Accounting or related field is required.
·Demonstrated understanding of accounting principles, theories, and concepts preferred.
·Equivalent combination of education and relevant experience may be considered.

Required Qualifications

· Proficiency with Microsoft Office Suite and Internet browsers
· Strong organizational and problem-solving skills
· Ability to work independently and manage multiple priorities
· Strong customer service orientation
· Effective written and verbal communication skills
· Strong interpersonal and teamwork skills
· Knowledge of the utility industry is helpful
· Must possess a valid driver’s license
· Ability to obtain a U.S. Passport
· Ability to travel approximately 25–50% as required
· Must possess a valid driver’s license

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Education:

Associate (Required)

Experience:

Accounting: 1 year (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick Apply

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