JOB
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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EXAMPLE OF DUTIES
*** The Law Enforcement Communication Center is an essential 24/7 operation; therefore, this role is designated as an essential employee position.
The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter.
Please note that training for this position will occur during the second shift, from 2:30 p.m. to 10:30 p.m., Thursday - Monday. ***
The purpose of the Motor Vehicles Investigations Unit (MVIU) within the Department of Motor Vehicles is to investigate and prevent fraud concerning the use of driver’s licenses, identification cards, motor vehicle titles and registrations, and other motor vehicle documents issued by the department. Also assist victims of identity theft by means of such documents.
We’re hiring a detail oriented and resourceful individual to be our Customer Service Representative/ Data Specialist in our Law Enforcement Communication Center! This role serves Coloradans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. You will research large databases to retrieve driver and vehicle information based on requests from law enforcement and government agencies, while using excellent customer service skills to interact with individuals. This role requires extensive typing skills to ensure detailed data is input correctly and completely.
If you're passionate about assisting law enforcement in completing their duties to the best of their abilities, then this job may be for you!
Customer Service Representative/ Data Specialist Primary Duties:
System research -
Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions and vehicle registration information.
Provides automobile dealer information for law enforcement.
Researches and performs searches of driver and registration files from various systems.
Dossier Retrieval -
Record Management -
Vehicle Holds -
Research vehicle hold files for various law enforcement, customers, and local and State government staff.
Remove and add vehicle holds as appropriate.
Schedule:
The Law Enforcement Communication Center is an essential 24/7 operation; therefore, this role is designated as an essential employee position. The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter. Please note that training for this position will occur during the second shift, from 2:30 p.m. to 10:30 p.m., Thursday - Monday.
The definition of essential personnel is: "Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare."
Remote work information:-
This position is designated as remote but may be required to work from a department office building location based on business needs.
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Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
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All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
DMV video:https://youtu.be/9isQWl9grYc
SUPPLEMENTAL INFORMATION
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox,
[email protected].
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application(Download PDF reader). Paper applications must be received via email to
[email protected] by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
