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Evening Patient Service Representative

Great Lakes Medical Imaging LLC -
Cheektowaga, NY

Apply Now

Job Details

Part-time
$18 - $23 an hour
14 days ago

Qualifications

Phone communication
High school diploma or GED

Full Job Description

Patient Service Representative – Registration (Evening Shift)

Great Lakes Medical Imaging (GLMI)
Reports to: Registration Manager
Shift: Evening Shift
Status: Non-Exempt

Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles, and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18–$23 per hour.

Position Overview

The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration and check-in services to GLMI patients while supporting a positive and professional patient experience throughout their visit. Strong communication, organization, and teamwork are essential in this fast-paced medical imaging environment

Primary Responsibilities

Greet and identify patients and visitors upon arrival
Direct patients to complete pre-exam paperwork using company systems
Review patient charts to ensure accurate and complete documentation
Obtain additional patient information as needed
Verify and confirm insurance coverage and authorizations
Communicate unexpected delays and assist with patient flow
Maintain a neat and organized waiting area
Collect and document payments including copays, deductibles, and balances
Schedule and reschedule appointments according to practice guidelines
Perform related duties as assigned; overtime opportunities may be available as needed

Additional Responsibilities

Answer multi-line phone system and direct calls appropriately
Acquire necessary medical records via phone, fax, or in person
Route and sort documents within digital fax system
Assist patients with GLMI Patient Portal requests
Access and utilize medical systems as assigned

What We’re Looking For

Strong computer skills including information systems and Google-based programs
Excellent verbal communication skills (in person and phone)
Strong customer service skills and professionalism
Effective problem-solving abilities
Experience in radiology or medical terminology preferred
Ability to perform duties listed above with or without reasonable accommodation

Qualifications

High School Diploma or equivalent required
Prior administrative or medical office experience preferred

Physical & Mental Requirements

May lift up to 25 pounds
Ability to stand, walk, sit, and use keyboard for extended periods
Ability to communicate clearly with patients face-to-face and by phone
Ability to work in a fast-paced office setting
Ability to make decisions and think quickly

The Great Lakes Way

Mindset, Values, and Behaviors

MINDSET: Compassion, at every interaction

Patient Care- Customer Service

Greet with eye contact and share a smile.
Interact with patients at their pace and level.
Demonstrate patience and compassion when interacting with patients.
Act on opportunities to go above and beyond.

Quality- Strive for Excellence

Share information, knowledge, and expertise.
Ask for, accept, and use feedback.
Anticipate and prevent potential problems.
Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
Take personal responsibility for your work area and the quality of your work.
Look for and act on opportunities for continuous improvement.

Teamwork- Perform as One Team

Speak positively about Great Lakes, team members, and patients.
Recognize and share successes of the Great Lakes Way in action.
Proactively offer to help others.
Be flexible and embrace changes with a positive attitude.
Contribute to a fun, energetic, and positive work environment.
Practice blameless problem solving, assuming the positive intentions of others.

Apply Today

Join a team that values professionalism, teamwork, and compassionate patient care. If you’re ready to make a meaningful impact, apply today to become part of Great Lakes Medical Imaging.

Apply Now

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