Top 62 Customer service associate i Jobs in Derby Ct

Client Service Representative I
Quest Diagnostics —Shelton, CT
- $17.33 - $25.99 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Derby, CT
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Derby, CT
- $16.95 - $17.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Service Representative I
Yale New Haven Health —New Haven, CT
- Part-time
- Microsoft Word
- Microsoft Excel
- Windows
3d
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Guilford, CT
- $17.18 - $21.33 an hour
- Full-time
- Spanish
- Inventory management
- Merchandising
- Paid training
- Paid holidays
Customer Sales & Service Rep I
SiteOne Landscape Supply —Brookfield, CT
- Full-time
- Inventory management
- Merchandising
- Residential
1d
Customer Consultant I (Hybrid)
Ion Bank —Naugatuck, CT
- $19.68 - $26.57 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Tuition reimbursement
Quick Apply
Customer Consultant I - 19 Hours (Hybrid)
Ion Bank —Naugatuck, CT
- $19.11 - $25.80 an hour
- Part-time
- Hybrid work
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Tuition reimbursement
Quick Apply
Customer Care Support Specialist I
GT Independence —Southington, CT
- $18.50 an hour
- High school diploma or GED
- Associate's degree
- Entry level
- Paid time off
Quick Apply
Customer Service Representative I - Bilingual
Planet Home Lending —Meriden, CT
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance

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Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping…

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Client Service Representative I

Quest Diagnostics -
Shelton, CT

Quick Apply

Job Details

Full-time
$17.33 - $25.99 an hour

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Matching gift program
Flextime
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Computer literacy
High school diploma or GED

Full Job Description

Client Service Representative I - Shelton, CT, Monday to Friday, 8:30 AM to 5:30 PM

Pay range: $17.33 - $25.99 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.
As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.
Follow all policies regarding follow-up and shift change notification.
Follow up with relevant parties as needed, based on the issue being addressed.
Follow through in a timely manner to resolve all issues and concerns.
Provide complete and accurate information, education and guidance to clients about business processes
Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.
Provide suggestions for process improvements to maximize quality and efficiencies in the department
Comply with company policies and governmental regulations
Perform other duties as assigned to meet the business needs or customer requirements.
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

One year experience in a similar role.

Preferred Work Experience:

2 years of relevant professional experience.
Wellness Platforms:
- Wellness Engine
- QLS
- Powerterm
- Perceptive Content
- Kofax
- QDRS
- APEX
- Sam Perdiem Password Reset Tool
- Summit App
- Absorb
Toxicology Platforms:
- QTN / CCI
- ESP
- QBS
- CCF Imaging
- Smartworks
- ExamOne Portal
Quest Select
- Eligibility
- QLS
- Facilities Database

Optimaxx

Physical and Mental Requirements:

Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

Proper telephone etiquette to handle customer inquiries
Basic knowledge of operating office equipment
Basic understanding of fundamental medical and laboratory terminology
Understand the importance of Quality Service and how it is measured
Microsoft products (Outlook, Teams, Word, Excel etc.)
Salesforce
Five9

Skills:

Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Proficiency in basic computer skills (Word, Excel, Outlook)
Ability to multi-task and work in a fast-paced environment
Strong organizational skills
Ability to analyze and solve problems.
Good listening skills
Ability to maintain professional and tactful manner in stressful situations
Ability to deal with client information in a confidential manner
Ability to work in both an individual and team environment.

Education

High School Diploma or Equivalent (Required)

Quick Apply

Refine Your Search

customer service associate i jobs in derby ct

Client Service Representative I

Customer Service Associate I

Customer Service Associate I

Service Representative I

Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)

Customer Sales & Service Rep I

Customer Consultant I (Hybrid)

Customer Consultant I - 19 Hours (Hybrid)

Customer Care Support Specialist I

Customer Service Representative I - Bilingual

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