Top 30 It entry level Jobs in Des Moines, Ia

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
9d
Service Desk Analyst I - Support
Wright Service Corp. —West Des Moines, IA
- Weekends as needed
- Computer Science
- Research
- Windows
- Paid parental leave
- Paid holidays
Customer Technical Specialist
Peraton —Des Moines, IA
- $30,000 - $48,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
11d
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
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Geek Squad Agent (Retail Store)
Best Buy —West Des Moines, IA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
Junior Technician
Schrock Innovations —West Des Moines, IA
- $15 an hour
- Weekends as needed
- Computer literacy
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
System Administration Support Technician
HII —Des Moines, IA
- $70,232 - $80,000 a year
- Email
- Mid-level
- Master's degree
- High school diploma or GED
- Paid holidays
- Health insurance
UNIX Technology Administrator
SHAZAM —Johnston, IA
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Paid parental leave
- Health savings account
Systems Architect I (Remote)
Businessolver —Des Moines, IA
- $70,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
TOM TAI-E Technician, Mid-West-TAI
Amazon.com Services LLC —Bondurant, IA
- $25 - $41 an hour
- Full-time
- Computer Science
- Up to 50% travel
- Military
- AD&D insurance
- Health insurance
9d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —West Des Moines, IA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Network Operator
Mediacom Communications Corporation —West Des Moines, IA
- $14 - $18 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Team management
- 1 year
- Wellness program
- Paid holidays
Associate Product Owner - Marketing (Open to hiring at the Product Owner level)
Wellmark, Inc. —Des Moines, IA
- Full-time
- Hybrid work
- Writing skills
- Research
- Analysis skills
Quick Apply
9d
Agentic Identity Security Consultant
Accenture —Des Moines, IA
- $59,100 - $205,800 a year
- Full-time
- Hybrid work
- Azure
- System design
- Mid-level
- Paid holidays
- Disability insurance
FileCloud Administrator
Novisync —Des Moines, IA
- $65 an hour
- On call
- Azure
- System design
- Java
IP Engineer I (Overnight)
Mediacom Communications Corporation —West Des Moines, IA
- $50,000 - $70,000 a year
- Overnight shift
- Hybrid work
- Computer science
- Computer Science
- Schematics
- Wellness program
- Paid holidays
Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer
Accenture —Des Moines, IA
- $59,100 - $196,000 a year
- Full-time
- Oracle
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance

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Data Center Technician, ADC InfraOps DCO Tech
Amazon Data Services, Inc. —Plain City, OH
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.
$33 - $58 an hour
3d
Data Center Technician, ADC InfraOps DCO Tech
Amazon Data Services, Inc. —Plain City, OH
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.
$33 - $58 an hour
3d

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it entry level jobs near des moines, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon -
West Des Moines, IA

Quick Apply

Job Details

9 days ago

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it entry level jobs in des moines, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Service Desk Analyst I - Support

Customer Technical Specialist

Technical Support Specialist - Level 1

Geek Squad Agent (Retail Store)

Junior Technician

System Administration Support Technician

UNIX Technology Administrator

Systems Architect I (Remote)

TOM TAI-E Technician, Mid-West-TAI

Now Hiring IT and Telecom Field Technicians

Network Operator

Associate Product Owner - Marketing (Open to hiring at the Product Owner level)

Agentic Identity Security Consultant

FileCloud Administrator

IP Engineer I (Overnight)

Oracle Utilities Service Order Management (SOM) and Field Activity (FA) Functional Designer

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