Top 64 Call center quality analyst Jobs in Des Plaines Il

FSQA Regulatory Analyst (Hybrid: Onsite and Remote Work)
US Foods, Inc. —Rosemont, IL
- $65,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Engineering
- Mid-level
- Employee stock purchase plan
- Disability insurance
Junior Security Analyst
The University of Chicago —Chicago, IL
- $24.04 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Paid time off
Workforce Optimization Analyst- Skokie, IL
Endeavor Health —Skokie, IL
- $24.86 - $37.29 an hour
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Free parking
- Wellness program
Support Analyst
Sentinel —Downers Grove, IL
- $70,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Disability insurance
- Health insurance
Communication Quality Analyst
Napleton Corporate —Oakbrook Terrace, IL
- $24 - $31 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Public Health Research Analyst
The University of Chicago —Chicago, IL
- $50,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Data Management Analyst
The Salvation Army Central Territory —Hoffman Estates, IL
- $69,544 - $86,930 a year
- Weekends as needed
- Hybrid work
- Computer literacy
- Writing skills
- English
- Paid holidays
- Health insurance
Quick Apply
Security Operations Analyst
Crash Champions —Westmont, IL
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
2d
Senior Analyst - Digital Reliability
United Airlines —Chicago, IL
- $81,795 - $106,602 a year
- Full-time
- Hybrid work
- Computer Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
5d
Licensed Health Insurance Sales Agent - WORK FROM HOME
TRANZACT —Chicago, IL
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- English
- Communication skills
- Paid training
- Paid holidays
Quick Apply
7d
Clinical Research Financial Analyst
The University of Chicago —Chicago, IL
- $70,000 - $95,000 a year
- Full-time
- Background check
- ERP systems
- Pass drug screening
- Health insurance
- Paid time off
Security Operations Coordinator II
Health Care Service Corporation —Chicago, IL
- $20.04 - $44.61 an hour
- Weekends as needed
- Research
- Mid-level
- 3 years
- Paid time off
Sr. Lease Analyst
Walgreens —Deerfield, IL
- $79,300 - $127,000 a year
- Writing skills
- Office
- Finance
Business Diversity Analyst
Chicago Public Schools —Chicago, IL
- $66,000 - $87,500 a year
- 5 years
- Writing skills
- ERP systems
- Wellness program
- Disability insurance
Transformation Analyst (Resupply & Patient Experience)
Respire Homecare Services —Elmhurst, IL
- $75,000 - $85,000 a year
- Call employer
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Service Desk Analyst (Print Support)
Impact Networking —Lake Forest, IL
- $50,000 - $52,500 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Enterprise Data Analyst
Sentinel —Downers Grove, IL
- $80,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
8d
JUNIOR CONTACT CENTER TEAM LEAD
TOGA Technology —Naperville, IL
- $19 - $21 an hour
- Weekends as needed
- Research
- Mid-level
- Leadership
- Paid holidays
- Dental insurance
Parts Planning Analyst
Canon U.S.A., Inc. —Itasca, IL
- $54,460 - $81,550 a year
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Office
- Profit sharing
- Health insurance
14d

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call center quality analyst jobs near des plaines il

FSQA Regulatory Analyst (Hybrid: Onsite and Remote Work)

US Foods, Inc. -
Rosemont, IL

Apply Now

Job Details

Full-time
$65,000 - $100,000 a year

Benefits

Employee stock purchase plan
Disability insurance
Paid time off
Life insurance
Retirement plan

Qualifications

Microsoft Outlook
Excel data analysis

Full Job Description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

This position will participate in the development and implementation of various food safety and quality policies and procedures to ensure compliance with regulatory, legal and brand requirements. The role will provide technical support for food safety, quality and regulatory compliance to all Distribution Centers, participate in strategic projects supporting the Company’s commitment to continuous improvement in the areas of food safety, quality and regulatory compliance, and provide support on a variety of food safety, quality and regulatory issues that arise from the day-to-day operations of a national food distribution and production business.

This position has been segmented as Hybrid meaning there is a combination of three onsite days per week and the rest remote.

This position will focus on data related reporting and updating dashboards in Power BI and other reporting tools. This information will be regularly shared with executive team members.

Responsibilities:

Specific accountabilities and responsibilities are expected to include:

Maintain reports regarding compliance with company’s food safety and quality policies and procedures and related regulatory requirements.
Monitor and communicate safety alerts from regulatory agencies as needed.
Interpret and analyze data from the field and 3rd parties and create ongoing reports regarding compliance with company’s product safety and quality policies and procedures and related regulatory requirements.
Identify trends in data to communicate to the business teams to support continuous improvement initiatives.
Maintain dashboards to collect and track information relating to Recalls and other product safety and quality areas.
Provide support for other product safety and quality programs and initiatives.
Participate in the implementation of food safety and quality policies and procedures including standard operating procedures for distribution centers and transportation.
Maintain and update SharePoint libraries and communications related to new and/or updated product safety and quality policies and procedures and related regulatory requirements.
Prepare and evaluate monthly scorecard to review with related facilities, areas and regions.
Provide support for other food safety and quality programs and initiatives.
Support all aspects of product recalls and market withdrawals and other recovery processes (collectively “Recalls”) for the enterprise, including communicating with business teams, suppliers and customers to obtain key product information; communicating Recall instructions to distribution centers, production facilities, retail locations, and customers; managing Recall service providers; monitoring and tracking all product recovery events; oversight of cost recovery efforts; provide regular reports and communications on product recoveries; serve as a point of contact for questions and problem-solving.
Serve as a point of contact for all suppliers and customers regarding Recalls.
Assist with maintaining databases and systems required for Recall notification and tracking process.
Assist with review and approval of all internal and external notifications regarding Recalls.
Assist with monitoring and tracking the actions of facilities to ensure compliance and verifying effectiveness of Recall process.
Assist with all annual mock recalls and schedule for all divisions.

Qualifications:

Education/Training:

Bachelor’s degree in engineering, science, business or similar required

Related Experience:

Minimum 3 to 5 years relevant experience in manufacturing, distribution, food safety, quality, or regulatory compliance.

Knowledge/Skills/Abilities:

Intermediate proficiency in Office 365, MS Word, Excel, Outlook and PowerPoint is required.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Prior experience managing product recalls and/or demonstrated understanding of product safety, quality and regulatory matters are a plus.
Works well under pressure, handles high stress situations and manages expedited timelines.
Strong organizational skills, detail-oriented, focuses on specific details but maintains perspective based on the organization’s overall needs.
A proactive, positive, energetic and enthusiastic approach to all tasks.
Ability to be on call after hours as needed for urgent Recall issues.
Knowledge of PowerBI, Power Automate, Smartsheet, or other data analysis tools are a plus
Minimal domestic travel expected.

Relationships:

Internal: Close collaboration with US Foods’ food safety and quality functions, Supply Chain, Operations, Merchandising, Sales, Category Management, Internal Audit, Compliance, Production, Retail and Legal.
External: Government regulatory agencies, GFSI, manufacturers, vendors, customers, consultants, certification bodies and third-party stakeholders.

This role will also receive an annual incentive plan bonus.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$65,000 - $100,000

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

Apply Now

Refine Your Search

call center quality analyst jobs in des plaines il

FSQA Regulatory Analyst (Hybrid: Onsite and Remote Work)

Junior Security Analyst

Workforce Optimization Analyst- Skokie, IL

Support Analyst

Communication Quality Analyst

Public Health Research Analyst

Technology Support Analyst

Data Management Analyst

Security Operations Analyst

Senior Analyst - Digital Reliability

Licensed Health Insurance Sales Agent - WORK FROM HOME

Clinical Research Financial Analyst

Security Operations Coordinator II

Sr. Lease Analyst

Business Diversity Analyst

Transformation Analyst (Resupply & Patient Experience)

Service Desk Analyst (Print Support)

Enterprise Data Analyst

JUNIOR CONTACT CENTER TEAM LEAD

Parts Planning Analyst

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