Top 954 Customer service associate Jobs in Detroit, Mi

Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Administrative Assistant / Customer Service Representative
Natural Way Lawn and Tree —Farmington Hills, MI
- From $18 an hour
- Overtime
- Computer literacy
- Basic math
- Office
- Paid training
- Health insurance
Quick Apply
7d
Customer Service Order Desk
Sun Valley Foods Company —Detroit, MI
- $19 - $21 an hour
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
Quick Apply
Customer Service Rep I - BCN (Detroit) C-S-R
Blue Cross Blue Shield of Michigan —Detroit, MI
- Full-time
- Sales
- Research
- High school diploma or GED
5d
Customer Service Associate
Hertz —Detroit, MI
- $17 an hour
- Full-time
- Sales
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
12d
Call Center Representative
New Oakland Family Centers —Southfield, MI
- $18 an hour
- Weekends as needed
- Adults
- HIPAA
- Microsoft Office
Quick Apply
4d
Call Center Specialist
EPIC Health System LLC —Southfield, MI
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Representative
Actron Systems —Detroit, MI
- Full-time
- Background check
- Computer literacy
- Writing skills
Customer Service Representative
VORTEX INDUSTRIES, LLC —Livonia, MI
- $22 - $29 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative (Temporary)
SER Metro-Detroit —Detroit, MI
- $17 - $18 an hour
- Temporary
- Spanish
- Ability to walk for extended periods
- English
Quick Apply
Customer Service Associate I
Dollar Tree —Detroit, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
U-Haul —Detroit, MI
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
5d
Customer Service Associate II
Dollar Tree —Detroit, MI
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Delivery Station Customer Service Associate, DSL
Amazon.com Services LLC —Canton, MI
- $18.65 - $25.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
Customer Relations Representative - Entry Level
Qam Solutions Llc —Livonia, MI
- $46,800 - $70,200 a year
- Full-time
- Computer literacy
- No experience needed
- Office
- Opportunities for advancement
- Food provided
Quick Apply
Contact Center Advocate II
Henry Ford Health —Detroit, MI
- Full-time
- Remote
- Clinic experience
- Mid-level
- Outpatient experience
- Health insurance
Quick Apply
22h
Customer Service Representative
North West Labs —Southfield, MI
- $19 - $22 an hour
- Full-time
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Attendant
AVI Foodsystems —Detroit, MI
- Full-time
- Organizational skills
- Entry level
- Time management
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Service Representative - Livonia
Molly Maid —Livonia, MI
- $640 - $720 a week
- Full-time
- Inventory management
- Office
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Customer Service Associate I
Family Dollar —Detroit, MI
- $13.75 - $14.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Sr. Customer Service Representative

Packaging Corporation of America -
Plymouth, MI

Apply Now

Job Details

Full-time
$55,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $55,000 - $68,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

customer service associate jobs in detroit, mi

Sr. Customer Service Representative

Administrative Assistant / Customer Service Representative

Customer Service Order Desk

Customer Service Rep I - BCN (Detroit) C-S-R

Customer Service Associate

Call Center Representative

Call Center Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative (Temporary)

Customer Service Associate I

Customer Service Representative

Customer Service Associate II

Delivery Station Customer Service Associate, DSL

Customer Relations Representative - Entry Level

Contact Center Advocate II

Customer Service Representative

Customer Service Attendant

Customer Service Representative - Livonia

Customer Service Associate I

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