Top 40 Service desk manager Jobs in Detroit Mi

Manager, IT Support
Continental Services —Sterling Heights, MI
- Full-time
- Office
- 3 years
- Supervising experience
- Paid parental leave
- AD&D insurance
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IT Manager
Jars Cannabis —Troy, MI
- From $80,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Health insurance
Quick Apply
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
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IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Support Technician
NuWave Technology Partners LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Territory Sales Manager
STIIIZY —Rochester Hills, MI
- $100,000 - $150,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- 21 years or older
- Paid training
- Paid holidays
Quick Apply
3d
Help Desk Agent - Level 1
SolvIT —Rochester Hills, MI
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Writing skills
- Disability insurance
- Health insurance
Technical Support Specialist
BioIVT —Detroit, MI
- $21 - $26 an hour
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Netsuite System Administrator - Financial Data Analyst
Futuramic Tool & Engineering —Warren, MI
- Overtime
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Configuration Specialist - Genesys | Full Time
Henry Ford Health —Detroit, MI
- Full-time
- Mid-level
- Java
- JavaScript
- Health insurance
- Dental insurance
9d
Technical Project Manager
Proctor Loan Protector —Troy, MI
- 8 hour shift
- Office
- 3 years
- Analysis skills
- Employee stock purchase plan
- Paid holidays
Regional Veterinary Receptionist and Hospitality Manager
Veterinary United —Clinton Township, MI
- Mid-level
- Supervising experience
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Finance Systems & Process Optimization Manager
Continental Services —Sterling Heights, MI
- Full-time
- Hybrid work
- Office
- Finance
- SQL
- AD&D insurance
- Disability insurance
Quick Apply
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Response
Trinity Health —Livonia, MI
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
IT Support Specialist
SER Metro-Detroit —Detroit, MI
- $16 - $18 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Cybersecurity Engineer (Troy, MI)
BeneSys, Inc. —Troy, MI
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- AD&D insurance
- Paid holidays
Quick Apply
IT Engineer
LM MANUFACTURING LLC —Detroit, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Team Lead Engineer - Arista VeloCloud SD-WAN (Onsite - Auburn Hills, MI)
MHP USA —Detroit, MI
- Online Application
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
ERP Analyst
Procoplast —Southfield, MI
- Overtime
- Microsoft Outlook
- Customer service
- Research
- Wellness program
- Disability insurance
11d
Field Restaurant Technology Support Specialist
McDonald’s —Oak Park, MI
- $17 - $20 an hour
- Remote
- Computer Science
- Mid-level
- Driver's License
- Mileage reimbursement

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Manager, IT Support

Continental Services -
Sterling Heights, MI

Quick Apply

Job Details

Full-time

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Jira
Non-technical user support
Growing experience
Cloud identity and access management (IAM)
Knowledge management
Managing technical support teams
Customer communication
On-site technical support
ITIL Certification
IT user and group management
Managing teams in a customer support role
Cloud governance
Incident report management
Triage
Coaching
Customer satisfaction tracking
System architecture
Configuration management
Security policy Implementation (information security management)
Metrics Reporting
Incident Escalation
Improving operational efficiency
3 years
KPI monitoring
Data summary reports
Supervising experience
Change management for system development
Cloud service support
Continuous improvement
Team management

Full Job Description

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as the main escalation point. They apply IT Service Management practices, using metrics and SLAs to ensure continuous improvement. Additionally, they manage configurations and governance for Jira and Microsoft 365, supporting organizational growth.

Owns and manages first-level IT support for all corporate and customer-site technologies, including end-user devices, network access, printers, peripherals, core business applications, SaaS platforms, and collaboration tools.
Ensures incidents and service requests are logged, triaged, and resolved or escalated per SLAs.
Acts as the single point of coordination between users and Tier 2/3 IT teams across infrastructure, applications, security, data, and vendors.
Implements and matures ITSM practices aligned with ITIL, covering incident, request, problem, and change management, as well as knowledge sharing and self-service.
Tracks and reports on key service metrics like ticket volume, SLA adherence, response times, and user satisfaction, using data to identify recurring issues and opportunities for improvement.
Leads, coaches, and develops the IT support team, setting performance goals and ensuring resource coverage.
Manages Jira as the system administrator and product owner, configuring workflows, automations, and access, while supporting scalable service management.
Acts as the Microsoft 365 administrator, managing users, groups, collaboration tools, licensing, and security policies.
Collaborates with infrastructure and security teams to optimize M365 architecture and governance, ensuring usability and security.
Performs other related duties as assigned.

Ingredients for Thriving:

7+ years of IT experience with a strong background in end-user support and service delivery.
3+ years of experience leading or supervising an IT support or service desk team.
Hands-on experience with ITSM tools and practices (Incident, Request, SLA management).
Experience administering Jira (ITSM and/or service workflows).
Experience administering Microsoft 365 environments.
Strong understanding of escalation models and cross-team collaboration.
Ability to translate technical issues into clear, user-friendly communication.
ITIL certification or formal ITSM training.
Experience supporting multi-site or customer-facing environments.
Familiarity with automation and self-service capabilities in Jira or similar platforms.
Exposure to identity management, endpoint management, or cloud services.
Experience working in a growing or transformation-oriented IT organization.

Location(s) & Logistics:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The role will be on-site with locations in Sterling Heights and Troy.
Occasional Travel is required for this role to visit customer sites and warehouses

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

Health Coverage – Medical, Dental and Vision
Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
401(k)
Paid Time Off
Paid Parental Leave
Wellness Programs
Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

About Continental Services

Quick Apply

Refine Your Search

service desk manager jobs in detroit mi

Manager, IT Support

IT Manager

Team Lead, Customer Support

IT Support Technician (Southfield, MI | 23.00/hr)

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Help Desk Agent - Level 1

Technical Support Specialist

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Technical Project Manager

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Finance Systems & Process Optimization Manager

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IT Support Specialist

Cybersecurity Engineer (Troy, MI)

IT Engineer

Team Lead Engineer - Arista VeloCloud SD-WAN (Onsite - Auburn Hills, MI)

ERP Analyst

Field Restaurant Technology Support Specialist

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Description

The Experience You’ll Create:

Ingredients for Thriving:

Savor the Benefits:

About Continental Services

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