Top 220 Technical support Jobs in Detroit Mi

Customer Care Metalworking Tech Support Representative
MSC —Southfield, MI
- $19.12 - $30.04 an hour
- Full-time
- 5 years
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Desktop Support
SYNERGIES PLUS RESOURCES —Royal Oak, MI
- $20 - $35 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Virtual Automotive Diagnostic Software Support Specialist
HCL Technologies —Farmington Hills, MI
- $20 an hour
- Email
- Writing skills
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
11d
Technical Service Agent
HRU Tech —Warren, MI
- Contract
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
5d
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Detroit, MI
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Telecom Help Desk Specialist
UniVoxx —Southfield, MI
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Entry Level IT Professional
MATRIX SYSTEMS & TECHNOLOGIES INC —Detroit, MI
- $45,000 - $55,000 a year
- Full-time
- Windows
- Computer networking
- Linux
- Health insurance
- Paid time off
Quick Apply
IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
11d
Technical Support Specialist
Bizflex IT LLC —Troy, MI
- $22 - $27 an hour
- Full-time
- Windows
- Communication skills
- Editing
- Health insurance
- Dental insurance
Quick Apply
Help Desk Representative
Careers at Little Caesars —Detroit, MI
- Full-time
- High school diploma or GED
- Entry level
2d
IT Support Specialist L2
Milestone Technologies, Inc. —Detroit, MI
- Weekends as needed
- Mid-level
- Office
- Windows
2d
Customer Technical Support Specialist
Guardian Alarm Company —Southfield, MI
- Research
- Residential
- High school diploma or GED
Quick Apply
Technical Support Case Analyst
Ford Motor Company —Allen Park, MI
- $55,020 - $92,580 a year
- Online Application
- Hybrid work
- ASE Certification
- Dealership
- Research
- Paid parental leave
- Health insurance
Retail System Support Analyst
Carhartt —Dearborn, MI
- Weekends as needed
- Hybrid work
- Inventory management
- Merchandising
- Mid-level
6d
CV Help Desk Representative
Little Caesars —Detroit, MI
- $18.95 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Howard Ternes Packaging Company —Livonia, MI
- $50,000 - $85,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Technician
Metro Vein Centers —Detroit, MI
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Tier 1 IT Support Specialist - Southfield MI
Applied Innovation —Southfield, MI
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Technician
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows

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Customer Care Metalworking Tech Support Representative

MSC -
Southfield, MI

Apply Now

Job Details

Full-time
$19.12 - $30.04 an hour

Benefits

Paid holidays
Health insurance
Tuition reimbursement

Qualifications

Computer operation
Customer communication
Basic math
High school diploma or GED
Desktop applications
Data entry
Technical customer support solution

Full Job Description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :20528

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Southfield, MI

BRIEF POSITION SUMMARY:

The Technical Support Rep assists internal and external customers with application recommendations, alternative product selections and technical inquiries.

DUTIES and RESPONSIBILITIES:

Assists associates and customers with product related technical inquiries by applying knowledge of MSC's products and their uses.
Accepts transferred customers from associates to ensure that conference times are not excessive.
Effectively uses up selling and other selling techniques to increase order value.
Maintains vendor resources by ensuring it is kept up to date with the latest available information.
Retains item-specific bin check information and vendor information and communicates errors to the catalog correction team.
Troubleshoots product and warranty issues; finds solutions satisfactory to both customers and associates.
Communicates customer concerns and sales opportunities to sales management.
Responsible for completing on-line product training and attending on-site vendor training.
Assists the Cross Reference Team by updating or selecting the appropriate item cross for a particular product.
Assists Customer Care training team with product presentations when required.
Attends Team meetings in order to share technical tips and applications when required.
Proficient in WEBSOE, PC applications, and internet search capabilities.
Assists other departments with item identification, defective inventory, and bin check issues.
Applies continuous improvement processes to continually identify and eliminate waste and inefficiencies.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required
INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

High school diploma or equivalent is required. Bachelor's degree preferred
Minimum of five years Metalworking industry experience/knowledge required
Minimum of two years inbound/ outbound telephone sales, outside sales, or customer service experience preferred.

SKILLS:

Some CRT data entry experience is required.
Basic PC Knowledge is required.
Excellent resourcefulness, organizational skills and sense of urgency.
Knowledge of basic arithmetic is required.
Knowledge of MSC like products and the ability to provide technical assistance on various product categories is required.
Excellent customer service and sales skills are preferred
Good oral and written communications skills are also required.

OTHER REQUIREMENTS:

This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

Compensation starting at $19.12 - $30.04 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Apply Now

Refine Your Search

technical support jobs in detroit mi

Customer Care Metalworking Tech Support Representative

Desktop Support

Virtual Automotive Diagnostic Software Support Specialist

Technical Service Agent

Entry Level Customer Training Specialist – Traveling

Telecom Help Desk Specialist

Entry Level IT Professional

IT Support Technician

Technical Support Specialist

Help Desk Representative

IT Support Specialist L2

Customer Technical Support Specialist

Technical Support Case Analyst

Retail System Support Analyst

CV Help Desk Representative

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IT Support Technician

Help Desk Analyst

Tier 1 IT Support Specialist - Southfield MI

Desktop Support Technician

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BRIEF POSITION SUMMARY:

DUTIES and RESPONSIBILITIES:

EDUCATION and EXPERIENCE:

SKILLS:

OTHER REQUIREMENTS:

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