Top 52 Call center representative Jobs in Dorado Municipio Pr

Fraud Monitoring Representative
Popular Bank —San Juan, PR
- Part-time
- Spanish
- Microsoft Excel
- English
Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR
Optum —San Juan, PR
- Overtime
- Microsoft Word
- Computer literacy
- Medical office experience
Collections Representative
Caduceus —Bayamón, PR
- Full-time
- Spanish
- English
- Office
Quick Apply
3h
Customer Service Representative (Call Center)
WORLDNET TELECOMMUNICATIONS LLC —Guaynabo, PR
- Full-time
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Associate, Retail Channels (Call Center Quality)
Oriental Bank in San Juan —San Juan, PR
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Customer Service Representative
Telemedik —Guaynabo, PR
- Temporary
- Spanish
- HIPAA
- English
- Retirement plan
Quick Apply
11d
Remote Call Center Representative - Puerto Rico
Conduent Business Solutions of Puerto Rico, Inc. —Guaynabo, PR
- $11 an hour
- 8 hour shift
- Remote
- Background check
- Computer literacy
- English
- Paid training
- Paid holidays
21h
CUSTOMER SERVICE REP. I-SC
TPIS —Bayamón, PR
- $12 an hour
- Extended hours
- Computer literacy
- Mid-level
- Office
Quick Apply
12d
Customer Service Representative
Telecontacto Contact Center —San Juan, PR
- $12 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Call Center Representative
Tabox Human Resources —Carolina, PR
- From $14 an hour
- Full-time
- Entry level
Quick Apply
5d
Call Center Representative
Clinical Medical Services —Carolina, PR
- Full-time
- Home Health
Quick Apply
11d
Customer Service Representative - Distribution
Bunzl —San Juan, PR
- Day shift
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
English Customer Service Representative
Atento —Caguas, PR
- $11 an hour
- Full-time
- English
- Communication skills
- Entry level
- Health insurance
Quick Apply
Remote Bilingual Customer Service Representative
Conduent Business Solutions of Puerto Rico, Inc. —Guaynabo, PR
- $13.67 an hour
- Email
- Remote
- Background check
- Spanish
- English
- Paid training
- Paid holidays
Call Center Representative
Apple One, PR —San Juan, PR
- $12 an hour
- Weekends as needed
- In-person
- 1 year
Quick Apply
8d
Patient Service Call Center Representative
ProTalents —Cupey, PR
- $11.50 an hour
- Full-time
- High school diploma or GED
- In-person
Quick Apply
Call Center Representative
MED CLOUD —San Juan, PR
- From $12 an hour
- Full-time
- In-person
- Flexible schedule
Quick Apply
9h
Customer Service Representative
NexaMotion Group —Bayamón, PR
- Full-time
- Spanish
- Writing skills
- English
Quick Apply
Bilingual Customer Service Representative
Oriental Bank in San Juan —Bayamón, PR
- Overtime
- Spanish
- Computer literacy
- English
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TPIS —San Juan, PR
- $13 an hour
- 8 hour shift
- Computer literacy
- Research
- Windows
Quick Apply

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Fraud Monitoring Representative

Popular Bank -
San Juan, PR

Apply Now

Job Details

Part-time | Full-time

Qualifications

Spanish
Customer communication
Research
Telephone systems

Full Job Description

General Description

Interact with customers to resolve inquiries regarding a fraud-or security-related concern, such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Research and resolve their service-related problems in an accurate and prompt manner. Manage incoming calls and referrals from other departments, also generating outbound calls to validate customer transactions when necessary.

Part Time & Full Time Job Opportunities

Location: San Juan, Cupey - On-Site

Important: Must be able to participate in an onsite training from Monday to Friday 9:00am to 6:00pm during 4 consecutive weeks in San Juan.

Essential Duties and Responsibilities

Provide exceptional customer service by responding to all customer service requests, customer calls, customer emails and written correspondences.
Build rapport with each customer. Actively listen to customers’ requests and inquires. Identify and assess customers’ needs to achieve satisfaction.
Executes routine inbound and outbound call center activities concerning the bank products and services, using alternatives as per quick references, scripts, and established guidelines and under supervision, to meet business expectations.
Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
Leverage systems to support the identification and initiation of fraud investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.
Analyze fraud alerts and manage appropriately.

Education

24 approved credits or equivalent combination of education and experience.

Experience

Two (2) years of experience in a customer service environment, preferably call centers.

Other Qualifications

Must have an excellent disposition and outstanding customer service skills, including telephone skills and etiquette, be customer service oriented.
Detail-oriented with analytical skills.
Excellent oral and written communication skills in English and Spanish.
Ability to establish priorities and to work with multiple tasks simultaneously.
Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.
Excellent interpersonal and communication skills towards customers and coworkers.
Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point, etc.).
Some positions may require working sitting down or standing up and using telephone equipment.

Values

4. Build the Future

2. Own Every Moment

1. Passion for People

3. Succeed Together

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Apply Now

Refine Your Search

call center representative jobs in dorado municipio pr

Fraud Monitoring Representative

Call Center Representative (NYCHH) Hybrid after Training - San Juan, PR

Collections Representative

Customer Service Representative (Call Center)

Associate, Retail Channels (Call Center Quality)

Customer Service Representative

Remote Call Center Representative - Puerto Rico

CUSTOMER SERVICE REP. I-SC

Customer Service Representative

Call Center Representative

Call Center Representative

Customer Service Representative - Distribution

English Customer Service Representative

Remote Bilingual Customer Service Representative

Call Center Representative

Patient Service Call Center Representative

Call Center Representative

Customer Service Representative

Bilingual Customer Service Representative

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

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