Top 13 Manager contact center Jobs in Doral, Fl

Call Center Supervisor
Conceptions Florida —Coral Gables, FL
- From $55,000 a year
- Full-time
- Background check
- Sales
- HIPAA
- Health savings account
- Health insurance
Quick Apply
13d
Contact Center, Supervisor of Operations
Windstar Cruises —Miami, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Manager Contact Center
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Manager, Customer Service I
Chewy —Hollywood, FL
- Full-time
- Mid-level
- Travel
- Mentoring
Senior Manager Guest Services
Capgemini —Miami, FL
- $46.23 - $72.23 an hour
- Contract
- Hybrid work
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Mgr Patient Access Operations, Contact Center Administration
Baptist Health South Florida —Miami, FL
- Spanish
- 6 years
- HIPAA
- Wellness program
- Health insurance
12d
Customer Service/Call Center Manager
Morgan White Group —Miami, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
6d
Executive Director, Contact Center & Access Transformation
University of Miami —Miami, FL
- Full-time
- Hybrid work
- Bachelor's degree
- Senior level
- 10 years
- Health insurance
- Dental insurance
Manager, Call Center Operations
WM —Davie, FL
- Full-time
- Marketing
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Call Center Supervisor - Law Firm
Mayersohn Law Group, P.A. —Fort Lauderdale, FL
- $75,000 a year
- Full-time
- Spanish
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
5d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Miami, FL
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Miami, FL
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research

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Account Manager
CentralReach —Fort Lauderdale, FL
Collaborate with the Sales and Customer Success teams to communicate CentralReach's value, vision, and strategy, driving business growth.
$70,000 - $85,000 a year
Quick Apply
Associate Director of Customer Success (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
Strong understanding of Medicaid, Medicare Advantage, D-SNP, case management, or social drivers of health. This is a senior individual contributor role with day…
$115,000 - $130,000 a year
Quick Apply

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
3d
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
Quick Apply

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manager contact center jobs near doral, fl

Call Center Supervisor

Conceptions Florida -
Coral Gables, FL

Quick Apply

Job Details

Full-time
From $55,000 a year
13 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Foreign language proficiency
Customer communication
Team supervision
Managing teams in a customer support role
Call center experience
HIPAA
High school diploma or GED
Hiring
Conflict management
Project leadership
Medical terminology
Call center management

Full Job Description

Job Overview
Conceptions Florida is looking for a Call Center Supervisor with prior management/supervisor experience in a Call Center. The Call Center Supervisor will oversee call center staff and will be responsible for assigning tasks, motivating and disciplining Call Center employees and assessing their performance.

Responsibilities
· Lead a call center team of 3-4 employees.

· Hire, train, and prepare call center representatives to respond to patient questions and complaints and troubleshoot problems.

· Ensure all Call Center representatives understand and comply with all call center objectives, performance standards, and policies.

· Attend management meetings scheduled by upper management and communicate to the Call Center staff effectively about issues that may impact Call Center representatives.

· Monitoring and evaluating call center representative performance, providing educational opportunities, and taking corrective action, if necessary.

· Oversee the day-to-day operation of the call center systems (i.e. EMR and CRM).

· Drive continuous improvement through CRM analytics dashboard.

· Offer new ideas and suggestions for improvement in the Call Center.

· Demonstrate a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making patient complaints/concerns a priority.

· Ensures 100% adherence to all company policies and procedures.

· Follows HIPAA law and maintains patient privacy/confidentiality.

· Understands and embraces Conceptions Florida and call center operations.

· Praise and share feedback with the call center team regarding their performance, suggest improvements, changes and/or updates as applicable.

· Audit patient phone calls when a patient complaint is received regarding a call center employee or a call center matter.

· Be a visible presence in the Call Center and create strong relationships with the call center team and Conceptions Florida’s supervisors and their respective team.

· Performs other duties as assigned.

Experience
- Excellent communication skills, both verbal and written.

-Call center experience.

-Manager/supervisor experience required.
- Strong analytical abilities to assess call center metrics and performance data.
- Proficiency in English and Spanish is a plus.
- Experience in project management.
- Demonstrated leadership skills with the ability to motivate and inspire teams
- Proven ability to manage, negotiate, and resolve conflicts effectively
- Prior experience in customer service or sales roles is beneficial

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Call center management: 2 years (Required)

Language:

Fluent English (Required)
Fluent Spanish (Required)

Work Location: In person

Quick Apply

Refine Your Search

manager contact center jobs in doral, fl

Call Center Supervisor

Contact Center, Supervisor of Operations

Manager Contact Center

Manager, Contact Center Training

Manager, Customer Service I

Senior Manager Guest Services

Mgr Patient Access Operations, Contact Center Administration

Customer Service/Call Center Manager

Executive Director, Contact Center & Access Transformation

Manager, Call Center Operations

Call Center Supervisor - Law Firm

Customer Experience & Service Transformation Management Advisory Consultant

Specialist Manager, Risk and Compliance Services (Personal Consultation)

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