Top 1700 Customer service Jobs in Dorchester Ma

Administrative Assistant - Customer Service Support
Robert Reiser & Company, Inc —Canton, MA
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Front Desk Sales Representative
EverPresent —Newton Highlands, MA
- $20 - $22 an hour
- Full-time
- Background check
- Office
- Windows
- Free parking
- Paid training
Quick Apply
Client Services Account Coordinator
DS Graphics | Universal Wilde —Canton, MA
- From $25 an hour
- Full-time
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
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Client Advisor (Full Time)
CH Carolina Herrera —Boston, MA
- From $21 an hour
- Full-time
- Spanish
- Customer service
- Merchandising
- Commuter assistance
- Health insurance
Quick Apply
9d
Entry Level Verizon Customer Service Representative
Beacon Edge Strategies —Revere, MA
- $40,000 - $50,000 a year
- Full-time
- Background check
- Residential
- Driver's License
Quick Apply
4d
Front Desk Clerk
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
11d
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Urgent Care
- Opportunities for advancement
Quick Apply
Patient Service Specialist
Northeastern University —Boston, MA
- $23.37 - $32.14 an hour
- Full-time
- Computer literacy
- Windows
- Administrative experience
- Health insurance
- Dental insurance
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Call Center Agent
Foxfruit —Boston, MA
- $3,725 - $4,300 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
4d
Front Desk Supervisor
Residence Inn by Marriott Back Bay/Fenway —Boston, MA
- $24.50 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
10d
Client Relationship Specialist - Hingham, MA
Charles Schwab —Hingham, MA
- $29.38 - $42.07 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
2d
Customer Service Representative
E-ZPass MA/TransCore —Boston, MA
- $18 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
3d
Dispatcher Multiple Locations
Vivo Transportation —Quincy, MA
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
Quick Apply
Front Desk Receptionist
EverPresent —Newton Highlands, MA
- $18 - $20 an hour
- Part-time
- Sales
- Computer literacy
- English
- 401(k)
- Employee assistance program
Quick Apply
Quick Serve Customer Service - Mike's Pastry
Mike's Pastry —Boston, MA
- From $18.50 an hour
- Part-time
- Background check
- 18 years or older
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Customer Service Delivery Advocate 4- day work week!
Carvana —Boston, MA
- From $42.50 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Global Security Operations Center Dispatcher
Northeast Security —Boston, MA
- $27.70 an hour
- Part-time
- Background check
- 18 years or older
- Microsoft Outlook
Quick Apply
Front Desk Concierge
Belmont Dental Group —Belmont, MA
- $28 - $30 an hour
- Full-time
- Google Workspace
- Dental office
- Customer service
- Health insurance
- 401(k)
Quick Apply
Customer Service Representatives, Temporary (SY26-27)
Boston Public Schools —Boston, MA
- $25 an hour
- Temporary
- Computer science
- Computer Science
- Writing skills

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Administrative Assistant - Customer Service Support

Robert Reiser & Company, Inc -
Canton, MA

Quick Apply

Job Details

Full-time

Qualifications

Customer follow-ups
Communication with suppliers
Customer communication
Filing
Employee relationship building
Vendor communication
Presentation creation
Productivity software
Ordering supplies
Sales follow-up

Full Job Description

Description: Administrative Assistant - Customer Service SupportPackaging Installation Service Coordinator
Canton, MAOn-Site Required

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
Every customer contact will result in an improved relationship with that customer.
We will continuously strive to strengthen our supplier partnerships.
We will encourage our fellow employees to reach their potential.
Therefore, we will earn a fair profit and ensure our future.

Position Overview

The Packaging Installation Administrator is a well-organized, highly motivated individual that provides administrative support to one of our Service Managers and a team of Field Service Technicians. This person must have an outgoing, upbeat demeanor along with the ability to “take charge” of the administrative workflow within our Service Department.

This person will help support installation technicians by collectively planning, developing and communicating with sales, customers, technicians and more for their onsite tests, field installations, commissioning and training.

Essential Skills:

Proficiency with all Microsoft Office applications, including PowerPoint.
Attention to detail is mandatory.
Excellent communication skills.
Strong organizational skills.
Self-direction and resourcefulness.
Organized, personable and can-do attitude.

Requirements:

Open new installation case in CRM for new packaging machine orders.
Create utility letters from templates for manager’s review.
Send ‘Congratulations’ email to customers and salesmen with utility letters.
Follow up on delivery of spare parts, printers, labelers to ensure they will be in Canton prior to machine arrival.
Hold regular meetings with sales and finance to check for deposit status.
Follow up with Sales team to address machines with no deposit.
Once machine is at Reiser – call Salesmen, and customers to coordinate delivery and installation– UFC.
Schedule outside vendors to support our customer installations.
Work with Regional Service and installation Managers to schedule technician.
Set up detailed installation schedule in CRM.
Run Scheduling meeting.
Send out CRM schedule to company on Friday afternoon.
Send technicians job ticket information with assignments Friday afternoon.
Provide support to the techs on site by ordering parts and creating quotes in our ERP system.
Work with purchasing and suppliers on lead time for parts and assist with coordinating delivery.
Send Electronic manuals and supporting documentation to technicians and customers.
Assist with approval process of vendor payments for installations completed.
Verify that the technicians are sending in the ‘Thank you’ email and follow up with techs as needed.
Verify technicians are uploading completed job tickets, machine settings and installation checklist to CRM and follow up with techs as needed.
Make sure that the installation is properly documented and that we receive Machine Setup Sheets that clearly outline the final machine setup. Load final setup docs into our document management system.
Print and file signed job tickets
Follow up calls with customers to ensure satisfaction of new installations.
Work with Service Manager and Sales Managers to Close install work orders.
Various other duties as assigned per manager.

A background working in a service and sales-oriented environment within a privately-owned, manufacturing company would be a huge plus. The successful candidate must bring a sense of confidentiality, diplomacy, and a positive attitude along with a thick skin, some assertiveness, and a whole lot of common sense! This will be a “go-to” position and it requires someone who, if they don’t know the answer, will enjoy figuring it out!

Personal & Professional Attributes

Ability to work as part of a team.
Strong attention to details.
Ability to meet deadlines.
Strong oral and written communication abilities.
Ability to build collaborative relationships.
Ability to proactively seek and identify needed information.

Other Physical Demands:

EEO Statement

Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Quick Apply

Refine Your Search

customer service jobs in dorchester ma

Administrative Assistant - Customer Service Support

Front Desk Sales Representative

Client Services Account Coordinator

Client Advisor (Full Time)

Entry Level Verizon Customer Service Representative

Front Desk Clerk

Call Center Rep Level I

Patient Service Specialist

Admin I Customer Care Representative

Call Center Agent

Front Desk Supervisor

Client Relationship Specialist - Hingham, MA

Customer Service Representative

Dispatcher Multiple Locations

Front Desk Receptionist

Quick Serve Customer Service - Mike's Pastry

Customer Service Delivery Advocate 4- day work week!

Global Security Operations Center Dispatcher

Front Desk Concierge

Customer Service Representatives, Temporary (SY26-27)

I want to receive the latest job alert for customer service in dorchester ma

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