Top 121 Resort manager Jobs in Dover, Ma

Assistant Director of Front Office
The Newbury Boston —Boston, MA
- Full-time
- Word processing
- Mid-level
- Windows
3d
Room Attendant
The Atlas Hotel —Boston, MA
- Full-time
- Hotel
- High school diploma or GED
- Phone etiquette
3d
Boarding & Dog Daycare Supervisor
Pooch Hotel —Newton, MA
- Weekends as needed
- Management
- Mid-level
- Supervising experience
- Paid training
- Health insurance
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Premium Club Manager, TD Garden
Delaware North —Boston, MA
- $65,500 - $88,400 a year
- Weekends as needed
- Mid-level
- No degree
- Leadership
- Paid parental leave
- Paid holidays
Banquet & Events Manager
The Atlas Hotel —Boston, MA
- Full-time
- Word processing
- Mid-level
- Windows
9d
Assistant Banquet & Events Manager
The Atlas Hotel —Boston, MA
- Full-time
- Word processing
- Mid-level
- Windows
9d
General Manager
Millennium Hotels and Resorts —Boston, MA
- $175,000 - $210,000 a year
- Weekends as needed
- Hotel
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
Quick Apply
Front Desk Manager
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $80,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
Human Resources Manager
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $90,000 - $105,000 a year
- Overtime
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
6d
Group Rooms Coordinator
Omni Hotels & Resorts —Boston, MA
- $33.18 an hour
- Full-time
- Microsoft Excel
- Sales
- Inventory management
- Health insurance
- Paid time off
Quick Apply
Room Attendant
Hilton Boston Back Bay —Boston, MA
- $32.95 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
Senior Events Manager
Marriott International, Inc —Boston, MA
- $85,000 - $109,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Managing Director
Omni Hotels & Resorts —Boston, MA
- $325,000 - $375,000 a year
- Full-time
- 5 years
- Hotel
- Senior level
Quick Apply
3d
General Manager
Dedham Hilton —Dedham, MA
- Part-time
- Hotel
- Ability to lift 50 pounds
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
PM Ops Manager
Pyramid Hotel Group —Marlborough, MA
- $70,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Assistant Front Office Manager
The Langham Boston —Boston, MA
- $78,000 - $84,000 a year
- Weekends as needed
- CPR Certification
- Sales
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply
3d
Reservations Agent
The Langham Boston —Boston, MA
- $34.20 - $34.50 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Quick Apply
3d
Conference Services Manager
Westin Waltham —Waltham, MA
- $80,000 - $83,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Military
- Disability insurance
- Health insurance
Quick Apply
Front Desk Manager
Hilton Boston Back Bay —Boston, MA
- $70,000 a year
- Full-time
- Mid-level
- Windows
- Hotel
Assistant Front Desk Manager
Marriott Boston Quincy —Quincy, MA
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Disability insurance
- Health insurance
Quick Apply
6d

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resort manager jobs near dover, ma

Assistant Director of Front Office

The Newbury Boston -
Boston, MA

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Computer operation
Word processing
Spreadsheets
Managing hospitality teams
Windows
Documentation tools
Team management

Full Job Description

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview:

The Assistant Director of Front Office will assist the Director of Front Office. The position is responsible for ensuring the operation of the Front Desk, Uniformed Services and Telephone Communications in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and disicipline all Front Office personnel according to Highgate Hotel S.O.P.’s.
Conduct regular Front Office Manager meetings to ensure communication is transparent
Actively participate in Room Division meetings
Carry a cell phone at all times.
Prepare and conduct all Front Office interviews and follow hiring procedures according to Highgate Hotel S.O.P.’s.
Develop employee morale and ensure training of Front Office personnel and execution of Forbes standards.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, close the house as neeed, etc.
Attend daily and monthly Rooms Upselling/Merchandizing meetings.
Support Highgate core values; passion, innovation, integrity, ownership and community.
Faciliatet, prepare and attend weekly WIG meetings and track results.
Participate in required M.O.D. program as scheduled.
Review Front Office staff’s worked hours for payroll compilation andsubmit to Accounting on a timely basis.
Prepare employee schedule according to business forecast, payroll budget guidelines and prodctivity requirements.
Ensure that no-show revenue is maximized through consistent ans accurate billing.
Maintain Highgate Hotel S.O.P.’s regarding Purchase Orders, vouchering of invoices an checkbook accounting.
Ensure that Wage Progress, Productibity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.’s.
Mintain a professional working relationship and promote open lines of communication with managers, emploees and other departments.
Work closely with Accounting on follow-up items, i.e., rejected credit cards, employee cashiering discrepencies, etc.
Operate all aspects of the Front Office computer office system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of te P.B.X. console and ensure that employees maintain Highgate Hotels S.O.P.’s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.’s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Create S.O.P.’s and revise existing ones as needed.
Ensure sign off of all Service Standards by Poition for Front Office staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, pacjages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation of the Newbury Hotel philosophy of service.
Ensure correct and accrate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Front Office Department on their role in contributing to the guest satisfaction and audit scores.
Monitor all V.I.P.'s and special guest requests.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.
Ensure completion of daily MOD checklist.
Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Conduct meetings according to Highgate Hotel standards as required by management.

Qualifications:

2 years Front Office Manager/Assistant Director experience in a luxury hotel required
3 years of Hotel Management experience in a luxury hotel required
Forbes 5-star experience preferred
Labor relations experience preferred
a 4-year college degree; or a 2-year college degree and 2 or more years or related experience
Must be proficient in Windows, Company approved spreadsheets and word processing

Apply Now

Refine Your Search

resort manager jobs in dover, ma

Assistant Director of Front Office

Room Attendant

Boarding & Dog Daycare Supervisor

Premium Club Manager, TD Garden

Banquet & Events Manager

Assistant Banquet & Events Manager

General Manager

Front Desk Manager

Human Resources Manager

Group Rooms Coordinator

Room Attendant

Senior Events Manager

Managing Director

General Manager

PM Ops Manager

Assistant Front Office Manager

Reservations Agent

Conference Services Manager

Front Desk Manager

Assistant Front Desk Manager

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