OUR LEADERSHIP PHILOSOPHY
At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:
LEADERSHIP COMPETENCIES
Demonstrates Interpersonal Awareness & Skills
A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication, and contribute beneficially to team dynamics.
Embraces Change & Learning
This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.
Utilizes Critical & Creative Thinking
Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one’s immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.
Takes Personal Ownership
This competency focuses on taking responsibility for performance goals, proactive collaboration, and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.
POSITION SUMMARY
Under the direction of the Director, Residential Lending Operations, the Equity Loan Processor is responsible for the end-to-end processing, regulatory compliance, collateral review, closing coordination, and post-closing lien perfection of home equity lending transactions. This role exercises independent judgment in reviewing loan documentation, evaluating collateral-related reports, resolving processing exceptions, ensuring compliance with applicable federal and state lending regulations, and serving as the primary liaison among borrowers, vendors, settlement agents, and internal stakeholders to facilitate timely, accurate, and compliant loan closings. The Equity Loan Processor plays a vital role in delivering seamless and efficient loan experience for members.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Manages and processes home equity loan and HELOC applications from approval through closing, ensuring timely progression through the processing pipeline while meeting service, quality, and member experience standards.
- Performs detailed reviews of loan applications, disclosures, supporting documentation, collateral information, and system data to verify accuracy, completeness, and compliance with Credit Union policies and regulatory requirements.
- Prepares and accurately discloses all required fees associated with the transaction, including the generation and delivery of Loan Estimates in accordance with TRID regulations and prescribed regulatory timelines.
- Collects applicable fees and coordinates the ordering, tracking, review, and receipt of third-party services, including appraisals, title examinations, flood certifications, tax verifications, and other collateral-related reports.
- Orders, tracks, and evaluates appraisal reports to ensure property valuations meet lending requirements and regulatory standards; identify discrepancies, valuation concerns, or missing information and coordinate resolution with vendors and underwriters as needed.
- Ensures appraisal reports and associated valuation disclosures are delivered to borrowers within required regulatory timeframes.
- Reviews title reports to verify ownership, confirm lien position, identify title defects, judgments, encumbrances, easements, or other matters impacting the Credit Union’s collateral interest, and facilitate resolution of outstanding issues.
- Serves as the primary point of contact for borrowers throughout the loan process, providing exceptional member service, communicating loan status updates, obtaining required documentation, resolving processing issues, and guiding members through closing requirements.
- Coordinates and facilitates loan closings by working with borrowers, lending officers, branch staff, title companies, attorneys, appraisers, and other third parties; schedule closings, prepare and review closing packages, and ensure all underwriting conditions, stipulations, and approval requirements are satisfied prior to funding.
- Investigates and resolves processing exceptions, documentation deficiencies, title issues, appraisal discrepancies, collateral concerns, and other loan-related matters that may impact regulatory compliance, approval conditions, closing timelines, or funding requirements.
- Prepares and delivers Closing Disclosures in accordance with TRID requirements, process and distribute closing documents, and book funded loans to the Credit Union’s core system, ensuring accurate loan, collateral, payment, and regulatory data.
- Maintains working knowledge of applicable federal and state lending regulations, Credit Union policies, and compliance requirements to ensure accurate and compliant loan processing.
- Meets established productivity, quality, accuracy, and member service standards while safeguarding confidential member information and adhering to all Credit Union policies, procedures, and professional conduct expectations.
- Coordinates and tracks the recording of mortgage deeds and security instruments through county registries to ensure the proper perfection of the Credit Union’s security interest. Monitors recording status, follow up with title company partners on third-party recorded documents, and proactively resolve issues that may delay lien perfection or impact collateral security.
- Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.
JOB SPECIFICATIONS
- Understanding of home equity lending products, loan application processing, collateral review, closing requirements, and loan funding processes.
- Knowledge of applicable federal and state lending regulations, including TRID disclosure requirements and other compliance requirements governing home equity lending transactions.
- Ability to review and interpret loan documentation, title reports, appraisal reports, and other collateral-related information for accuracy, completeness, and compliance.
- Demonstrated ability to identify, investigate, and resolve processing exceptions, documentation deficiencies, and collateral related issues.
- Strong organizational and time management abilities, with the ability to manage multiple loans, priorities, and regulatory deadlines simultaneously.
- Excellent verbal and written communication skills, including the ability to effectively interact with borrowers, attorneys, title companies, appraisers, vendors, and internal stakeholders.
- Ability to exercise sound judgment, maintain confidentiality, and handle sensitive member information with a high degree of professionalism, trust, diplomacy, courtesy, and tact.
- Must meet and comply with all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining and maintaining an NMLS Unique Identifier.
EDUCATION, TRAINING & EXPERIENCE
- A high school education or GED with emphasis on business administration.
- Two years to five years of similar or related experience preferred.
- Proficiency in mortgage processing software and Microsoft Office Suite preferred, but not required.
WORK ARRANGEMENT
The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. We are looking for someone to work in a cadence of one week in the office in Dover, NH, three weeks remote.
We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.
- Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load.
- Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.
- Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.
- 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.
- Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.
- Volunteer Time Off (VTO) – Give back to your community with paid time to serve.
- PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
- Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.
- Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
- HSA/FSA Options – Save pre-tax dollars for everyday health expenses.
- Discounted Pet Insurance – Because furry family members deserve care too.
- Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7.
- Annual Bonus Program – Celebrate your wins, your teammates’ successes, and the Credit Union’s growth — together.
- Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
- Ongoing Training & Career Growth – We invest in your development from day one.
- Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.
LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER
