Top 14 Call center representative Jobs in Dover Oh

Customer Service Representative
Liberty Healthshare —Canton, OH
- $17 an hour
- Full-time
- Background check
- Writing skills
- Ability to sit for extended periods
- Health savings account
- Paid holidays
Quick Apply
11d
SERVICE BDC Representative
Parkway Ford Lincoln CDJR —Dover, OH
- $17 an hour
- Full-time
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Hazardous Materials Call Center Support Specialist
3E —Canton, OH
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick Apply
5d
Call Center Representative
Home Genius Exteriors —North Canton, OH
- $17.50 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
0013 - Inbound Customer Care Representative
PBS Animal Health —Massillon, OH
- $16 - $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
Customer Service Support Associate - Bob Squad
Bob's Discount Furniture LLC —North Canton, OH
- $15 an hour
- Full-time
- 18 years or older
- Computer literacy
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply

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Customer Service Representative

Liberty Healthshare -
Canton, OH

Quick Apply

Job Details

Full-time
$17 an hour
11 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
403(b)
Opportunities for advancement
Referral program
Prescription drug insurance

Qualifications

Customer communication
Teamwork
Active listening
Writing skills
Patient service
Empathy

Full Job Description

Customer Service Representative

Member & Provider Services Care Advocate (MPSCA)
Pay: $17.00 per hour

Schedule: Monday–Thursday 9:45 a.m.-6:15 p.m.; Friday 9:00 a.m.–3:00 p.m.

Work Week: 38 hours paid as 40

Work Environment: Onsite / Call center

Position Overview

At Liberty HealthShare, our employees are one of our most important assets—and our members feel the difference every day.

As a Member & Provider Services Care Advocate (MPSCA), you’ll serve as the frontline support for one of the largest HealthShare ministries in the United States. You’ll assist members and healthcare providers by answering questions, resolving concerns, and guiding them through programs, guidelines, and tools with clarity, compassion, and professionalism.

This role is ideal for someone who enjoys helping people, thrives in a fast‑paced service environment, and wants to be part of a mission‑driven organization that values empathy, teamwork, and growth.

Why You’ll Love This Role

Stable weekday schedule—no weekends
Work 38 hours, get paid for 40
Onsite training with continuous learning and development
Opportunities for advancement within the organization
Supportive, team‑oriented environment
Mission‑driven work that makes a real difference for members and providers

Pay & Benefits

Hourly Rate: $17.00 per hour
Comprehensive benefits package, including:
AultCare medical plan with prescription coverage
Health Savings Account (HSA) with $4,392.00 annual employer contribution ($183.00 per pay, 24 pays/year)
403(b) retirement plan with up to 5% employer match upon hire
Employer‑sponsored dental plan
Liberty HealthShare program options
Unum voluntary plans
Paid Time Off (PTO)
Company‑paid holidays (9)
Employee Assistance Program (EAP)
Bonus employee referral program
YMCA Membership discount and reimbursement
Minister on staff for employee support

What You’ll Do

Answer inbound calls from members and providers with professionalism and empathy
Address questions related to memberships, medical expenses, programs, guidelines, and online tools
De‑escalate concerns and resolve issues while maintaining a positive, member‑focused approach
Accurately document each interaction using established templates
Assist providers with bill status, eligibility, and portal navigation
Update member information and coordinate reprocessing of medical bills when corrections are needed
Provide members with educational materials such as guidelines and decision guides
Collaborate with teammates, leads, and leadership to improve the overall member and provider experience
Escalate unresolved issues appropriately to Leads or Associate Managers
Maintain working knowledge of current guidelines, programs, and talking points
Perform additional related duties as needed to support team and department goals

Skills, Knowledge & Abilities

Strong active listening, verbal, and written communication skills
Ability to navigate multiple software systems efficiently
Service‑oriented mindset with genuine compassion and empathy
Ability to remain calm and professional in challenging situations
Willingness to learn, grow, and continuously improve performance

Work Environment & Physical Requirements

Corporate call center / office environment
Ability to sit for extended periods
Ability to work remotely (on an as-needed basis)

Learn More About Working at Liberty HealthShare

Watch: Working at Liberty HealthShare
https://libertyhealthshare.wistia.com/medias/qw2p6f9e3j

Explore Careers:
https://www.libertyhealthshare.org/career

EEOC Statement

Liberty HealthShare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liberty HealthShare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Liberty HealthShare expressly prohibits any form of workplace harassment based on race, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liberty HealthShare employees to perform their job duties may result in discipline up to and including termination.

Pay: $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in dover oh

Customer Service Representative

SERVICE BDC Representative

Hazardous Materials Call Center Support Specialist

Call Center Representative

0013 - Inbound Customer Care Representative

Customer Service Support Associate - Bob Squad

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