Top 6 Intake customer care advocate Jobs in Draper, Ut

Intake Customer Care Advocate
JQ MEDICAL —Midvale, UT
- $20 - $23 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
Housing Advocate - Women's Resource Center
Volunteers Of America, Utah —Salt Lake City, UT
- $17 an hour
- Part-time
- Background check
- Clean driving record
- Computer literacy
- 403(b) matching
- Health savings account
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Relief Advocate
YWCA Utah —Salt Lake City, UT
- $18.89 an hour
- Part-time
- Office
- Residential
- Criminal background check
- Employee assistance program
Quick Apply
Shelter Advocate
Ville Property Management —Salt Lake City, UT
- From $18 an hour
- 12 hour shift
- Bilingual
- Background check
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
12d
Overnight Lead Advocate
YWCA Utah —Salt Lake City, UT
- $23.34 an hour
- Overnight shift
- Background check
- Spanish
- CPR Certification
- Paid parental leave
- Paid holidays
Quick Apply
Overflow Resident Support - PT Graves
Friends of Switchpoint Inc —West Valley City, UT
- $19 an hour
- Part-time
- Background check
- CPR Certification
- BLS Certification
- Health savings account
- Health insurance
Quick Apply

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Shelter Advocate
Project Woman of Ohio —Springfield, OH
Two-year degree in human services-related field, preferred. Completes intakes (both direct service and paperwork) within 24 hours of shelter entry.
$16.50 - $17.00 an hour
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Shelter Advocate- Full Time
Project Woman of Ohio —Springfield, OH
Two-year degree in human services-related field, preferred. Completes intakes (both direct service and paperwork) within 24 hours of shelter entry.
$16.50 - $17.00 an hour
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intake customer care advocate jobs near draper, ut

Intake Customer Care Advocate

JQ MEDICAL -
Midvale, UT

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Job Details

Full-time
$20 - $23 an hour

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
High school diploma or GED
Productivity software

Full Job Description

JQ Medical Supply, a premier provider of medical supplies, is seeking a compassionate and detail-oriented Intake Customer Care Advocate. This critical role supports the onboarding process for new patients, ensuring a smooth and professional experience from first contact through initial resupply. The ideal candidate will have 3+ years of customer service experience, preferably in a healthcare or DME (Diabetes) environment, and be comfortable managing high volumes of inbound and outbound communications.

About JQ Medical

Founded in 1994, JQ Medical's mission is to help its customers live happier, longer, healthier lives with a world-class customer experience. Our Core Values are the guiding principles that drive our mission.

Description

Key Responsibilities

Customer Service:

Serve as the first point of contact for new patients beginning their care with JQ Medical
Manage high volumes of inbound and outbound calls, texts and emails to support onboarding and documentation collection
Communicate with empathy, clarity, and professionalism to ensure a positive patient experience
Document all communications accurately in CRM systems
Educate patients on next steps, product information, and required documentation
Collaborate with internal teams to ensure timely onboarding and order fulfillment

Compliance:

Ensure all processes follow HIPAA and internal privacy standards
Adhere to SOPs, WIs, and intake protocols
Escalate any discrepancies or issues to leadership promptly
Maintain professionalism and integrity in all interactions

Performance Management:

Meet or exceed service performance benchmarks and onboarding KPIs
Proactively identify and resolve barriers to patient onboarding
Support continuous improvement efforts within the intake team

Qualifications & Requirements

High school diploma or equivalent, required
3+ years of customer service experience required
Experience in DME (Diabetes) strongly preferred
Proficient in Microsoft Office
Strong oral and written communication skills
Excellent attention to detail and organizational skills
Ability to multitask and work efficiently in a fast-paced environment
Team-oriented and focused on delivering high-quality patient support

Benefits

Competitive salary and performance-based incentives
Health, dental, and vision insurance
Paid time off (PTO) and holidays
401(k) with company match
Career growth opportunities within the company

Salary

$20 - $23 per hour

Apply Now

Refine Your Search

intake customer care advocate jobs in draper, ut

Intake Customer Care Advocate

Housing Advocate - Women's Resource Center

Relief Advocate

Shelter Advocate

Overnight Lead Advocate

Overflow Resident Support - PT Graves

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About JQ Medical

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