The Public Room Contact Representative acts as a primary liaison between the public and the client, providing excellent customer service both in person and by phone. This role involves assisting visitors with land, mineral, and survey records, researching and explaining land status documents and policies, and processing over-the-counter filings. The clerk supports case file and database queries, examines and routes legal documents, manages cashiering responsibilities while safeguarding funds, and helps with the inventory of maps and records. The position emphasizes accuracy, compliance, and responsiveness to both public and staff needs.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.
Must be US Citizen.
Possess a favorable National Agency Check with Inquiries (NACI) at contract start date and maintain throughout the life of the contract.
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
Prepares and distributes reports, correspondence, and routine communications.
Screens calls, responds to or routes inquiries, and drafts appropriate follow-up messages.
Maintains confidentiality of sensitive information and ensures compliance with company policies.
Maintains and organizes files, databases, and archives of relevant records.
Researches and retrieves land and mineral records using BLM Utah’s Interactive Web App, Public Land Records website, General Land Office website, and MLRS.
Reads and interprets Master Title Plats (MTPs) and Historical Index notations to confirm land status and Federal encumbrances.
Examine incoming legal documents, integrate them with existing case records, and route them to the appropriate specialists for adjudication.
Certifies scanned copies of Federal land records and makes case files available for public review.
Prepares, dispatches, and tracks outgoing mail and packages via USPS, UPS, and FedEx.
Receives, sorts, and distributes incoming mail and packages to staff.
Processes payments for park passes, maps, and mining- and minerals-related transactions through the Collection and Billing System (CBS).
Serves as a backup CBS user, supporting other staff members with payment processing.
Assists minerals staff with documentation and payment processing related to mining and minerals law.
Assist with inventory management and distribution of maps.
Schedules and coordinates meetings, travel, and group activities.
Records meeting minutes and distributes to relevant parties.
Organizes office events, including handling logistics.
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED) and a minimum of zero to one (0-1) year relevant experience and/or training, or equivalent combination of education/experience.
A college degree or coursework in natural resources is preferred but not required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Perform physical tasks such as standing, walking, reaching, and bending to file, copy, and retrieve records Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
The estimated pay range for this role is $17-$19 an hour, with the final offer contingent on location, skillset, and experience.
EOE including Disability/Vet
CNI offers a comprehensive benefits package that includes:
- Medical
- Dental
- Vision
- 401(k)
- Family Planning/Fertility Assistance
- STD/LTD/Basic Life/AD&D
- Legal-Aid Program
- Employee Assistance Program (EAP)
- Paid Time Off (PTO) – (11) Federal Holidays
- Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
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