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Front Desk Supervisor - Spartanburg Marriott

Spartanburg Hotel -
Spartanburg, SC

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Paid jury duty
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Bereavement leave
Referral program

Qualifications

Staff supervision
Confidential information handling
Team leadership
Managing hospitality teams
Team development
Staff development

Full Job Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Overview of the role

The Front Office Supervisor will be working alongside the Front Office Manager to manage the daily operations of the Front Office, including the staff of the Front Desk, Night Audit, Valet Operation, and PBX Operator. The person in this role will ensure that the Front Desk Staff delivers exceptional service to all guests of the hotel in order to provide a memorable guest experience.

About Mainsail/Hotel Story/Brand Story:

What you have

Previous hospitality supervisory experience
Experience in hotel Front Desk positions
High school diploma, equivalent, or higher
Excellent communication skills, both written and verbal
Ability to use technology, e.g., tables, iPads, and computers
Top notch phone and customer service skills
Prior experience with coaching and training a team
Strong sense of ownership in everything that you do
Proven experience in guest relations

What you’ll do

Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
Know all functions to showcase the resort and its unique story to each guest
Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
Serve as initial point of escalation in any guest inquiries, issues, or concerns
Coordinate with other hotel departments to deliver top level experience for guests
Assist in creating and managing department schedules
Follow all hotel policies and procedures as outlined in team member handbook
Serve as property Manager on Duty in absence of senior leadership
Ensure team follows scheduled shifts, and follows break and lunch requirements
Other necessary duties as reasonably assigned by manager

Physical Demand

Ability to stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs.
Ability to communicate clearly
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

Full-time Associate Benefits

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Quick Apply

Refine Your Search

desk supervisor jobs in duncan, sc

Front Desk Supervisor - Spartanburg Marriott

Medical Nurse Practitioner

Rest Area Attendant

Production Manager

Maintenance Assistant- Home2 Suites

Guest Service Representative - Home2 Suites

Visitor Services Representative: Greer Memorial, PRN, Various Shifts

Patient Access Representative (Front Desk)

Front Desk Supervisor

Admissions Coordinator

Guest Services Supervisor

Night Auditor

Referral Teleservices Tech

Specialist, Accounts Receivable

Supv -Plant

Sales Associate

DETENTION OFFICER

Admin. Assist. Lv II

Production Supervisor - 1st Shift

Clubhouse Manager

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We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About Mainsail/Hotel Story/Brand Story:

What you have

What you’ll do

Physical Demand

Benefits

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