Top 13 Desk agent Jobs in Durango, Co

Front Desk Agent
Durango Hot Springs Resort & Spa —Durango, CO
- From $16 an hour
- Part-time
- CPR Certification
- Heavy lifting
- Customer service
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Best Western PLUS Rio Grande Inn —Durango, CO
- $17 - $18 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Agent
AC Hotel by Marriott Durango —Durango, CO
- $17 - $18 an hour
- Part-time
- Background check
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
Real Estate Agent – 100% Commission | $500 Flat Fee | Real Support at AXEN Realty
AXEN Realty —Colorado
- $45,000 - $250,000 a year
- Choose your own hours
- Remote
- Sales
- Real Estate License
- Fair chance
- Professional development assistance
- Flexible schedule
3d
Hotel Front Desk Agent
Holiday Inn Express Durango —Durango, CO
- $17 - $18 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
PT Front Desk Agent 6 Month Term
The Junction Hotel & Hostel —Durango, CO
- $17 - $18 an hour
- Temporary
- Hotel
- In-person
- Entry level
- Paid time off
Quick Apply
Part time Evening Front Desk Agent for Holiday Inn & Suites - Durango, CO
Midas Hospitality —Durango, CO
- $17 - $18 an hour
- Part-time
- Hotel
- Organizational skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent - Mesa Verde NP
Aramark —Mancos, CO
- $15.16 an hour
- Fair chance
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Case Strategist Sales Representative
Polston Tax Resolution & Accounting —United States
- $100,000 - $150,000 a year
- Full-time
- Remote
- CPA
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply

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Front Desk Agent
Durango Hot Springs Resort & Spa —Durango, CO
Duties include greeting all guests, answering phone calls, assisting guests with questions regarding soaking services and products, booking all soaking…
From $16 an hour
Quick Apply
Front Desk Agent
AC Hotel by Marriott Durango —Durango, CO
Providing information to guests about hotel policies, services, amenities, and local area directions. Responding professionally to guest complaints and ensuring…
$17 - $18 an hour
Quick Apply
2d

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Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
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Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
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desk agent jobs near durango, co

Front Desk Agent

Durango Hot Springs Resort & Spa
Durango, CO

Quick Apply

Job Details

Part-time | Full-time
From $16 an hour

Benefits

Paid time off
Employee discount

Qualifications

Computer operation
Guest reservation booking
CPR Certification
Guest relations
Customer service
Word processing
Spreadsheets
Writing skills
Basic math
CPR
Employee relationship building
TIPS
High school diploma or GED
Desktop applications
Ability to follow instructions
Front desk
Productivity software
Phone etiquette

Full Job Description

POSITION:

Front Desk Agent

REPORTS TO:

Front Desk Supervisor

EXEMPT (Y/N)

WAGE GRADE

POSITION SUMMARY:

The position is responsible for the reception area at the hot springs and providing exceptional customer service. Duties include greeting all guests, answering phone calls, assisting guests with questions regarding soaking services and products, booking all soaking appointments, checking the guest into the computer system, and proceed with the transaction.

TASKS AND COMPETENCIES:

Accurately book, change and cancel soaking appointments.
Acknowledge and greet everyone who enters and leaves soaking facilities.
Provide detailed descriptions of memberships, services, facility features, and hours of operation.
Utilize computers with skill and proficiency.
Maintain a Front Desk Bank.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Retrieve and return voice mails.
Actively promote soaking, memberships, services, and retail, as well as programs, promotions, and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked, and well-organized work area.
Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in, and support training and staff meetings.
Assist in all areas of operation as requested by management.
Communicate to management all occurrences involving staff or guests in the spa that require attention.

Prerequisites

Education:

Four-Year College Degree Preferred.

Experience:

At least two years of related experience preferred.

Standard minimum requirements for all Durango Hot Springs Resort and Spa (DHSRS) employees are as follows:

The desire to provide excellent service to DHSRS guests, DHSRS team members, vendors, and partners (includes food truck operators and their employees).
The desire and behaviors to be a team player—to support, serve and be a participating member of the DHSRS team.
Excellent communication skills, oral and written.
Strong inter-personal skills, team advocacy and guest advocacy skills.
Must be willing and available to work varying hours and or schedules including days, nights, holidays and weekends.
May be required to stand for long periods of time. Some activities require heavy lifting and physical activity persistently throughout shift.
Skills, willingness and fit to operate and continually improve DHSRS operations, products and services and contribute to the overall goals for service to Soaking Guests, Spa Guests, Partners and resort operations as required.
High school diploma, college degree and or experience equivalent.

Skills:

Language: Ability to read, write and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one or group situations to guests, partners, affiliates and other employees.

Interpersonal Skills: Ability to recognize stress and attitude in all forms of interpersonal communication verbal, listening, written, and non-verbal communication. Effective communication skills that result in mutual understanding and build healthy working relationships and performance outcomes.

Leadership Skills: Ability to communicate well and clearly, positively motivate team members, handle and delegate responsibilities, listen to feedback, serve as an example of exemplary behaviors, and have the flexibility to solve problems

Mathematical: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to count, use a calculator and a spreadsheet.

Reasoning Ability: Ability to apply commonsense understanding and good judgment to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving multiple variables in standardized situations. Ability to apply experience, judgment, and training to handling exceptions.

Computer Skills: Must have good command and understanding of computers and standard software: word processing, spreadsheet, presentation, email, etc.

Phone Skills: Ability to communicate effectively and use the phone effectively to accomplish goals for both inbound and outbound calls.

Physical:

Requires smiling, standing, walking, bending, reaching, sitting, fingering, grasping, repetitive motions; ability to climb, balance, stoop, kneel, talk and hear, and ability to lift up to fifty pounds. Ability to see clearly at close range or far distance. Requires peripheral vision, depth perception, and the ability to adjust the focus with or without corrective lenses.

Certifications
TIPS and ServSafe Certifications and training will be required as a condition of hire to be completed within an agreed-upon time frame.ServSafe Food Safety Certification and training will be a condition of hire to be completed within an agreed-upon time frame.
CPR training and certification will be a condition of hire to be completed within an agreed-upon time frame.

Success Factors

Ability to communicate
Ability to fully commit to roles and responsibilities
Ability to work with intensity and urgency
Ability to accept Stewardship responsibilities
Ability to analyze and project expected consequences of business decisions
Be authentic and honest
Be consistent
Ability to support, train, mentor, and coach
Ability to constructively deal with conflict
Ability to plan and ability to define end states
High level of emotional intelligence
Strong interpersonal skills
Ability to manage tasks and relationships

Pay: From $16.00 per hour

Benefits:

Employee discount
Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Preferred)

Location:

Durango, CO 81301 (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Durango, CO 81301 (Required)

Work Location: In person

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Refine Your Search

desk agent jobs in durango, co

Front Desk Agent

Front Desk Agent

Front Desk Agent

Real Estate Agent – 100% Commission | $500 Flat Fee | Real Support at AXEN Realty

Hotel Front Desk Agent

PT Front Desk Agent 6 Month Term

Part time Evening Front Desk Agent for Holiday Inn & Suites - Durango, CO

Front Desk Agent - Mesa Verde NP

Case Strategist Sales Representative

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